Well I'm absolutely amazed! I think I briefly mentioned some time ago about the complicated, involved and lengthy process my daughter in law had to go through recently to get her driving licence back. It had been temporarily suspended due to a medical condition. Most of the problem was due to the difficulty of contacting anyone at DVLA who could actually help. - Medical stuff seems to be dealt with by a specialist department who require evidence to be submitted in written form, you can't do it by phone or computer, and getting to speak to one of them was pretty difficult - I'm sure the Covid restrictions didn't help as I think they were often working from home.
Being now in my mid 70's I have to renew my licence every 3 years and I got the reminder from them about a week ago. Despite being quite unsure about doing "stuff" on my computer - don't have a smart phone - I decided to have a go at doing it online. The reminder letter informed me to have my passport number and NI number handy and with them to hand I input the web address they gave me and actually found it quite easy to complete their form.
I pressed the "send" button at 5:12 pm on Monday afternoon, expecting it to be quite some time before I saw any reaction from them. However the new license dropped through my letterbox shortly after lunch on Wednesday! I'm guessing that the fact I'm lucky enough not to fall foul of any of their excluding conditions means their computer probably didn't need to involve a human in the process and simply dispatched the new one out to me? Even so, that was a very quick turn around wasn't it?
Being now in my mid 70's I have to renew my licence every 3 years and I got the reminder from them about a week ago. Despite being quite unsure about doing "stuff" on my computer - don't have a smart phone - I decided to have a go at doing it online. The reminder letter informed me to have my passport number and NI number handy and with them to hand I input the web address they gave me and actually found it quite easy to complete their form.
I pressed the "send" button at 5:12 pm on Monday afternoon, expecting it to be quite some time before I saw any reaction from them. However the new license dropped through my letterbox shortly after lunch on Wednesday! I'm guessing that the fact I'm lucky enough not to fall foul of any of their excluding conditions means their computer probably didn't need to involve a human in the process and simply dispatched the new one out to me? Even so, that was a very quick turn around wasn't it?