If I can count on one thing in life, I can count on my employer taking a simple task and turning it into an expensive clusterf*$k.
Case in point, last minute flight to San Juan, Puerto Rico (dirty thankless job but someone has to do it) for three jobs at the local rail transit to get knocked out before I retire. I only need stuff shipped down for one of the jobs and said it needed to be there by Wednesday morning.
Monday is a travel day, so all I do when I get to my hotel is get a couple of beers and a pizza. Tuesday, knock out one job. No parts to replace, just have a mating surface faced. Costs me lunch for the machinist. Get started on second job. Running the machine back and forth while watching a pressure gauge. Pressure gauge shouldn’t be doing what it’s doing. Send an email to one of the smart engineers in France knowing I’ll have an answer in the morning.
Wednesday, I call the US branch and ask where my package is. I get a call back from a distraught young woman telling me that the package hasn’t shipped yet. It was supposed to have shipped the previous Friday. Apparently, the printer in Shipping wasn’t working, so they never got the picking order. It also seems like no one said anything about the printer until she asked.
Facepalm and walk back to the machine with the goofy gauge readings along with the answers from France. Fire up the machine and pop splash, there goes a hydraulic line along with five gallons of oil between the rails. Because it’s Puerto Rico, it takes most of the day to find the correct crimp fittings we need to make a new hose. We have plenty of hose, just not the fittings. Get the hose made and installed. Fire up the machine and no more goofy gauge readings. Best we can figure out is that the shock of the hose going boom cleaned whatever crud was on a valve seat, OR, there was a damaged inner sleeve on the hose that acted like a heart valve and caused the goofy readings. That weakened the hose enough that the hose went boom.
In the meantime, they decide that they are going to overnight the package that was supposed to have shipped the previous week. I am told I will have it by Thursday (today) afternoon. My boss calls and complains about the cost. I tell him to ship it the normal way and it will just be another trip to Puerto Rico with a week of $200 a night hotels. He agrees to overnight it.
I use the UPS tracking system this morning to see where my package is. There is no info on the package. Nothing, nada, zip. It’s early in the morning so I send an email to my contact in the office. She emails shipping. Shipping emails us back that UPS called him late the previous evening to notify him that the package didn’t have the correct customs docs. I’m calling BS because we are shipping a 2lb package from the US mainland to a US territory. We shipped a couple of 20 ton machines down here with less headaches. My bet is that it never left the shipping department.
Now they want to overnight it tonight so I have it tomorrow. Both the boss and myself said, “Nope”. Past experience dictates that the earliest I would see the package is 5pm tomorrow. My flight back to Chicago is at 4pm. More than likely it would show up some time Monday. Shipping it basic UPS and our Spanish speaking rep will walk the local mechanic through the install.
So I have most of tomorrow to myself in Puerto Rico.