i love Halfords

[puntomadboy]

Re: F*****g Halfords

:yeahthat:

If they had to order it in just for you, why should they lose money just because you now don't want it?

what ever happened to ''the customer is always right'' ....?

anyway is's not just because i dont want it, its not what i wanted...
what would you do if you orderd something without even a pic of what it looks like, then when you get it is nothing like what you expected, wouldn't you want a refund..... it only fair i should be able to return something i dont like....

 

[Vickster]

Re: F*****g Halfords

Just flog it on eBay, cut your losses and chalk it up to experience

 

[puntomadboy]

Re: F*****g Halfords

just get a pipe made up so you can mount the filter in grille or something.

thinking of doing that if i cant shift it... thanks

 

[Stu DemonD]

Re: F*****g Halfords

what would you do if you orderd something without even a pic of what it looks like

Ha, more fool you for ordering it, to be honest.

 

[ben]

Re: F*****g Halfords

what ever happened to ''the customer is always right'' ....?

anyway is's not just because i dont want it, its not what i wanted...
what would you do if you orderd something without even a pic of what it looks like, then when you get it is nothing like what you expected, wouldn't you want a refund..... it only fair i should be able to return something i dont like....

Why would I order something that I didn't know what it was?

I'm not saying I wouldn't try and take it back, for sure, but I wouldn't create a thread with the title "F*****g Halfords" just because they wouldn't accept it.

 

[dave]

Re: F*****g Halfords

but they didnt say it was a special order, just they had to order it, like it was out of stock or something, most big shops say refund in 14 or 28 days if you change mind

 

[puntomadboy]

Re: F*****g Halfords

Why would I order something that I didn't know what it was?

I'm not saying I wouldn't try and take it back, for sure, but I wouldn't create a thread with the title "F*****g Halfords" just because they wouldn't accept it.

GOD!!!! then ****ing change it then if you dont like it....... i only made this thread because i was angry.... sorry for expressing my opinion...

 

[ben]

Re: F*****g Halfords

GOD!!!!

I guess I am

 

[Focus Owner]

Re: F*****g Halfords

GOD!!!! then ****ing change it then if you dont like it....... i only made this thread because i was angry.... sorry for expressing my opinion...

Conform to the norm

 

[custard]

Re: F*****g Halfords

i think if you take the time to read up on consumer law you will find items ordered/made specifically to order carry different returns rights.
dont confuse statutory rights with the distance selling act.
had you recieved it via mail order they would have ot have accepted a refund

 

[Fivehundred]

Re: F*****g Halfords

Does it make specific claims on the packaging as to increases on power? If so ask them to verify those claims, in writing, and tell them that your research indicates the claims are factually incorrect.

Then tell them you want your money back

 

[SeicentoS]

Re: F*****g Halfords

Does it make specific claims on the packaging as to increases on power? If so ask them to verify those claims, in writing, and tell them that your research indicates the claims are factually incorrect.

Then tell them you want your money back

would it really be worth the cost of petrol and the cost of a rolling road session for a refund lol?

 

[MattMk1]

Re: F*****g Halfords

Sorry mate, you've been had. My missus works in Hellfrauds, and they will not do you a refund for special order- and they are not breaking any laws here. They just ain't obliged to give ya a refund in this case.

Lesson learnt though eh, do your research before you order new parts

 

[venomco]

Re: F*****g Halfords

Straight from the compact law books:

I have bought something which works, but does not do what it says on the packet or is not suitable for what I bought it for.
What can I do ?
If goods are not the same as described or not suitable for the purpose for which you bought them then you are entitled to your money back or to exchange them. You may need to show that you told the seller the reason you wanted the goods, if you want to prove it is not suitable for the purpose for which you bought it.

Are there any times when I will not be entitled to my money back or to exchange the goods ?
Yes.

a) If you have held onto the goods for too long before returning them. You may be taken to have accepted them.

b) Or if you were told about the fault before you bought the goods.

c) Or if you did the damage yourself either by ignoring advice about using the goods or through lack of care.

d) Or if there is nothing wrong with the goods and you have just changed your mind and decided you do not like them. (Although some shops may agree to accept the return of the goods as a gesture of goodwill.)


HOWEVER:

If I bought goods after seeing a sample what rights do I have if the goods are not the same as the sample ?
The goods must be the same quality as the sample you saw and you should be given the opportunity to check the sample against the main goods. Also the goods must not have any faults which could not be seen from a reasonable examination of the sample. If the goods are not the same as the sample you are entitled to return the goods and claim your money back or sue for breach of contract.

P.s. I'm in my 3rd year of law

Tom

 

[T14086]

Re: F*****g Halfords

oh for f*cks sake...lets all chip in 5p each to pay for the bloody thing:bang:

 

[MattMk1]

Re: F*****g Halfords

Law, shmaw. According to me missus, you should have been told that you would not be able to return the item.

You can return it if you pay a surcharge, but it will probably be major £££, maybe ask about that?

As for the other crap, the product is correct, BOSS asked for a K&N and got it, correct? BOSS made the assumption that it was similiar to a GSR kit, and was wrong. At the end of the day, the goods were delivered as asked, and I assume, in brand new condition.

Hellfrauds is just a bunch of money grabbing bastards, and I'm sorry, but he's been done here, and there is sweet fa he can do about it- at the end of the day, BOSS made a assumption that just wasn't right.

 

[JFL]

Re: F*****g Halfords

wrap it up and give it to some one for christmas

 

[dave]

Re: F*****g Halfords

oh for f*cks sake...lets all chip in 5p each to pay for the bloody thing:bang:

i aint paying no 5p untill you show the op how to use search and get him to post links to every thread that says K&N are crap for a fire engine :bang:

 

[Gav F]

Re: F*****g Halfords

i work at halfords ive never even had anyone come in for a refund on special ordered parts, usually people want the parts lol and the amount of time it takes to come is unbelieveable youd think some people would change their mind about the part lol

 

[J333EVO]

Re: F*****g Halfords

I think many people on here do not know the Sale of Goods Act as amended 1979 and what it means to you as a buyer.

A person/company/shop does not have to refund ANY item, and in fact has the right to repair an item if it turns out to be faulty before offering a refund.

The goods must be:

* as described
* of satisfactory quality
* fit for purpose

As described refers to any advert or verbal description made by the trader.

Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.

Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.

If you buy something which doesn't meet these conditions, you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.

Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has not legal redress against the seller, just that he/she isn't entitled to a full refund.

Where people get confused is where a store or group have there OWN policy for returns. Though it is pretty much universal even with stores/companies that do have a return policy that if you order a specific item you will not get any sort of refund if you return it, some MAY have a restocking %.

So if for example you bought an item of clothing and didn't try it on until you got home and found it didn't fit, that is your mistake and by law you are not entitled to a refund as the goods do not fall into the above criteria, the label described the size, you felt the quality as you lifted it off the shelf/hanger, it does what its meant to be. So why should a retailer/seller refund your wrong decision, the reason that some items as order only is because they are such slow sellers they would not hold stock of them for fear of never selling them.

Do has has been suggested, learn from it, move on from it, sell it on ebay and redeem some of your money back.

The customer is not always right, they are often very, very wrong