Engine mount snapped in my Fiat 500 2011 Lounge

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Engine mount snapped in my Fiat 500 2011 Lounge

Thank you, I have done this, they are filing a complaint which can take up to 8 weeks for them to look into.

Fiat Aldershot called Fleet car sales today to ask about collecting the car and his response was 'she's still the owner of the car so that's not my problem'

He also said 'HPI have said this vehicle is clear so as far as I'm concerned it's not a write off'

And finally - 'You can't guarantee service history without paperwork, I serviced the car at 16,000 miles when it didn't actually need doing until 18,000 miles'

Actually he did a oil and filter service, he refused to do a full service.

I don't know why he's playing hard ball, at the end of the day it's his reputation that he should be concerned about, people aren't going to want to buy a car from a dealership who sold a written off car, whether they knew about it or not.

I have photo's of my car where bolts are missing and parts have been super glued back together, also the radiator cover is cracked.

Let's see how we get on next week...

Mostly entirely unsurprising from a second hand car dealer (and, I mean this as a reflection on the dealer, even more unsurprising when a lone female is involved).

This might be a little un-PC these days but is there a male friend/relative (preferably one built like the proverbial hard masonry based construction outdoor public conveniences) that can deal with the dealer?

However, why do FIAT Aldershot want the car? Or do they currently have it?

The first line about the finance company sounds like bull****, unless it's one of those "upto, but only if it becomes really messy, it's otherwise usually done in a couple of weeks" type thing.

I'll defer to the more knowledgeable on this, but I'm guessing the HPI guarantee doesn't apply in these circs.

And finally, bear in mind this is a public forum so it is entirely likely a certain car sales establishment might be keeping tabs on this thread. Allegedly. It might be worth a mod having a clean of the thread.
 
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If they really did do the oil and filter change, surely they should have noticed the superglued bits and pieces etc. Any decent mechanic should be able to spot a write off, as should whoever it was at Fleet Sales who bought the car.Using the HPI excuse is really lame.
 
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If they really did do the oil and filter change, surely they should have noticed the superglued bits and pieces etc. Any decent mechanic should be able to spot a write off, as should whoever it was at Fleet Sales who bought the car.Using the HPI excuse is really lame.

I suspect someone, somewhere, has been caught out and they know it ;)
 
If they really did do the oil and filter change, surely they should have noticed the superglued bits and pieces etc. Any decent mechanic should be able to spot a write off, as should whoever it was at Fleet Sales who bought the car.Using the HPI excuse is really lame.


Exactly! I once looked at a car in a local Ford dealership, one of those little ones you still find out in the sticks. I lifted the boot carpet and noticed that the boot floor wasn't quite "right" and some rubbery sound insulation was missing. I mentioned this to the salesman, who apologised, said it had been bought at auction and put straight on the forecourt. He also said that he would take it off sale immediately. I went back the next day and it was gone.
To this day I trust that dealer, I've never bought a car there but I would, if you know what I mean.
 
From Ellie's most recent post it sounds to me like the car was originally leased through Fiat to a rental company or something similar, and was involved in an accident at that time, hence Fiat knowing that it was supposed to be written off.

My guess would be that Fiat are being very helpful at least in part because someone working on their behalf has not recorded the car as a write-off, possibly the finance provider, lease company or insurance firm. I would guess by the look of Ellie's post that Fiat entrusted the insurance firm to do this.

Therefore it's a 'write-off' on Fiats systems but the status has never got as far as the main databases which companies like HPI rely on. HPI is ultimately the only reasonable way one could expect Fleet Car Sales to know the car was written off unless the repair was so poor that the damage is evident on having a look over the car.

If the cars registration number begins WM, WN, WP, WR, WU, WV, WX then that would strengthen my theory, as a lot of Fiat Group cars destined for rental companies are registered at the import centre for Fiat near Bristol, and the above letters are the prefixes given to cars registered in the Bristol area. There are of course cars registered by dealers in the Bristol area with these registration numbers, but in Fiat Groups case, many with these letters are ex-Fiat cars.
Yes, today I noticed on my number plate 'fiat auto fleet' which somebody has confirmed to me it means a company car within fiat head office network, hence why they know it was written off and not declared to the insurance companies. I'm going to look into Johns advice of 'ABI Code of Practice for the Disposal of Motor Vehicle Salvage.'
 
If they really did do the oil and filter change, surely they should have noticed the superglued bits and pieces etc. Any decent mechanic should be able to spot a write off, as should whoever it was at Fleet Sales who bought the car.Using the HPI excuse is really lame.
I agree, but something they are firmly sticking to for now!
 
Are Trading Standards going to take your case on proper?

It does sound as though you might have to get some legal advice here. As a thought, are you a member of any breakdown company? What I mean is, did you pay for extra legal cover? You may be able to get advice that way if you did?

In any case, you can often go to a solicitor for a free 30 or 40 minute discussion about your issue and they will be able to advise if you have a decent chance of winning a case. In your case, you would need to find a specialist who deals with motoring issues regularly. Always worth finding out if you have a realistic chance of a 'No win, no fee' case. This of course may well be negated if Trading Standards take your case on and you would need to keep at 'em to find out what they intend doing.

And then of course if you really have no joy anywhere, there's always:

https://ssl.bbc.co.uk/programmes/b006mg74/contact
 
The whole legalese part of things is a bit of a weak part for me but surely pursuing things through the credit card company will be easiest? They won't care about the nitty gritty details, but surely the car at it's heart isn't fit for purpose and the cc company will sort this out?
 
I agree, as the deposit was paid for on a credit card, I would personally, initially go to the credit card company. I would hope this has been done?

I have no idea from a legal perspective how much responsibility under the CCA that the credit card company are liable for. Are they only obliged to refund the cost of the deposit? If they do, do they take possession of the vehicle and work with the finance company to reimburse the purchaser? I couldn't imagine the CC company just coughing up the deposit and allowing the purchaser to keep the vehicle? They would surely insist on an investigation of sorts?

I don't think there should be any fear in approaching the whole matter from a legal perspective, indeed I would stand by the seeking initial free legal advice route.
 
I think you are covered up to £30000 as long as you have paid more than £100, even if it's only a deposit, you can claim for the full amount.
 
I know I am perhaps not being helpful in terms of finding out what happened, but my motto is "find the path of least resistance" and that's what I'd recommend here
 
Coor, a lot to read and catch up on here, looks like I've arrived a bit late to it. Most have covered what I was thinking, but will all the following views.

The problem is that cars are only recorded by HPI as 'written off' if an insurance company informs them that a claim has been settled on a total loss basis.

Question is then who has 'written off' the vehicle. As far as I'm concerned, and potentially legally, if it's not an insurance company then it's not technically written off. In which case Fiat might be on dodgy ground in saying that it has.

This car was sold unrecorded at auction today. It's a '13 plate Polo, likely worth about £10k-£11k in good order, and made about £4.5k. It will likely be repaired and sold on without the new owner being aware of its history. It will show as clean to anyone doing an HPI check.

Do you think this practice is right, fair or reasonable?

Comments please.

(Note: This isn't intended to be a statement about this specific car or auction company. I just picked it at random from the internet to illustrate the kind of thing which goes on in the trade on a regular basis.)

So how do these come about then? As if subject to an insurance claim they're either repaired or written off. Or are there lots of people taking massive losses having insured their newish cars third party only :confused:

Thank you John, I have spoken with Fiat asking for more information on the right off as at the moment we've only got proof as a written letter from Fiat head office, which I'm assured is enough proof, however having asked a few more questions today I found out that the car was a category D write off, this was not written off by insurance, which is why it is not coming up on HPI checks.

So who has actually written it off :confused:

If its not been subjected to an insurance total loss then why are they using the term 'write off' implying its been a total loss. Who has paid out / suffered the financial fall of this 'write off' if not an insurance company :confused:

If its not an insurance company write off I'd also like to know how they have the authority to classify what Catagory write off it is.

So how comes it's not recorded on the log book?
I've seen log books come back that are recorded. . .

Only come up if written off by an insurance company.

Also my understanding is "written off"
Means worth more than value of of the car to fix by the insurance company,

This is wrong, it's if the claim will, or is likly to, cost more than cash settlement. Now this isn't the cost of the vehicle repair again value, the cost of the claim. This is the key.

Example 1, you have a new model out, only been on the market 6 weeks. Lead time on parts is 6 weeks due to parts not being in the country. You've got to then add to the cost of repair, the cost of a courtesy car for 6+ weeks, costs storage of vehicle for this duration also. Although cost in parts and labour to repair vehicle is only 50% of it's value, the cost of storage and courtesy car etc for this time could easily be 70% of the vehicles value.

Example 2, vehicle is covered by an insurance company from new who have a vehicle replacement clause in their policy, normally along the lines of if repair of your vehicle in the first 12 months of first owner ownership exceeds 60% of its new value we'll replace it with a new car. So vehicle is repairable for less than its value, but due to this cover level they offer, it's still written off, dispite possibly being perfectly safe to repair.

I know I am perhaps not being helpful in terms of finding out what happened, but my motto is "find the path of least resistance" and that's what I'd recommend here

Agreed. OP have you contacted your credit card provider? If not then seriously do it now, they'll take a week or so to look into it, but will do most of the leg work for you.
 
I know I'm not sure the full details because head office won't give anything out, most of the information on here has been worked out between us. I've contacted my credit card company last week, I sent them all my documents but they said they would like a resolution to be made with me and dealer before they get involved, but as I still haven't heard back from them I will update the credit card company now. Thanks all
 
I know I'm not sure the full details because head office won't give anything out, most of the information on here has been worked out between us. I've contacted my credit card company last week, I sent them all my documents but they said they would like a resolution to be made with me and dealer before they get involved, but as I still haven't heard back from them I will update the credit card company now. Thanks all

Two working weeks is I believe an adequate period of time for movement on a dispute. If the supplying garage do not cooperate with you, then take it back to the CC company and follow it through.

You still haven't mentioned whether or not Trading Standards are going to become further involved in this dispute?

In any case, should there be any form of stalemate, you must consider taking this case to the Financial Ombudsman Service. I have used them in the past to positive effect and they resolved my particular situation very quickly under the circumstances.

I know it might seem like a mountain to climb, but you must keep the pressure on on all parties to bring this to a resolution, and again, if you have any concerns that this is not going to be dealt with expediently, then consider your position from a legal perspective and get some expert legal advice.
 
I know I'm not sure the full details because head office won't give anything out, most of the information on here has been worked out between us. I've contacted my credit card company last week, I sent them all my documents but they said they would like a resolution to be made with me and dealer before they get involved, but as I still haven't heard back from them I will update the credit card company now. Thanks all

Fingers crossed for you (y)
 
Two working weeks is I believe an adequate period of time for movement on a dispute. If the supplying garage do not cooperate with you, then take it back to the CC company and follow it through.

You still haven't mentioned whether or not Trading Standards are going to become further involved in this dispute?

In any case, should there be any form of stalemate, you must consider taking this case to the Financial Ombudsman Service. I have used them in the past to positive effect and they resolved my particular situation very quickly under the circumstances.

I know it might seem like a mountain to climb, but you must keep the pressure on on all parties to bring this to a resolution, and again, if you have any concerns that this is not going to be dealt with expediently, then consider your position from a legal perspective and get some expert legal advice.

The only way I can make contact with trading standards is citizens advice and they have said they are monitoring my account. I'm going to write them a letter on Monday.

The finance company are running their own investigation into this.

I am going to look into getting a free advice session this week.

Thanks
 
have you called your credit card company?

Yeah she done that last week.

OP, another thing to consider, if you've legal services on your home insurance policy, this will normally cover consumer disputes, and all costs regarding legal fees etc if it gets messy (y)

Also handy for general free legal advise if its covered :)
 
The only way I can make contact with trading standards is citizens advice and they have said they are monitoring my account. I'm going to write them a letter on Monday.

The finance company are running their own investigation into this.

I am going to look into getting a free advice session this week.

Thanks

Ellie, sorry for overloading you with info, but here is a bit more light reading:

http://www.honestjohn.co.uk/faq/consumer-rights/

At the end of the day, one would hope this whole matter would be sorted amicably, but if it isn't, then clearly the wheels will need to turn in the manner that the whole initial advice has been, CC company, the Finance House involved in the purchase, the selling dealer, Trading Standards, Citizens Advice, independent legal advice if required and the Financial Ombudsman Service. Loads of avenues for you to take. I sincerely hope you get the resolution you need.
 
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