ebay returns problem

[sludgeguts]

If you paid via paypal then file a SNAD against him.
You are entitled to a full refund including return postage if he wants the monitor back.
If I were the seller, I would simply take the hit. Rather lose the £4.17 than lash out another tenner & be lumbered with an old screen.
OP, those old screens are to be had for nothing on freecycle.

 

[Shadeyman]

Fund your paypal account using your credit card. If someone "f**ks you over" you can use the cards "Charge Back" option, negating ebay and paypal, to get your money back.

 

[sludgeguts]

Fund your paypal account using your credit card. If someone "f**ks you over" you can use the cards "Charge Back" option, negating ebay and paypal, to get your money back.

With the added bonus that Paypal get seriously arsey when you ask them nicely & they say NO but your CC provider yanks the cash out of their dirty mitts.
You can almost see the tear stains on the email they send you.:devil:

 

[jenks69]

Personally I'd take the hit and sell it on, chalk it up as a cock up that I didn't ask the right questions to start with after all the ad is rather sparse on info.......

If I was that worried about £13 I'd have not bought any screen in the first place, or I'd have done so much research on the make and model being offered to me that I could quote the internal circuit board dimensions LOL!

 

[garlicbread22]

If you paid via paypal then file a SNAD against him.
You are entitled to a full refund including return postage if he wants the monitor back.
If I were the seller, I would simply take the hit. Rather lose the £4.17 than lash out another tenner & be lumbered with an old screen.
OP, those old screens are to be had for nothing on freecycle.

I had a look on this and it says "PayPal will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described item"

The problem is 13" screens and lower are hard to come across in my experiance, can you find screens of that size on freecycle? I havent been on in ages, I gave up when they started fiddling around with what it was called and splitting up the districts in sheffield.

Fund your paypal account using your credit card. If someone "f**ks you over" you can use the cards "Charge Back" option, negating ebay and paypal, to get your money back.

Yeah good idea, i might do that. Just have to get a credit card first though lol

 

[sludgeguts]

I had a look on this and it says "PayPal will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described item"

That's right, Paypal won't reinburse you - but the seller should.
Heck, some of the dodgy cams I've bought from hong Kong have been sent back & the seller has sent me the return postage so I'm not out of pocket.

 

[garlicbread22]

With the added bonus that Paypal get seriously arsey when you ask them nicely & they say NO but your CC provider yanks the cash out of their dirty mitts.
You can almost see the tear stains on the email they send you.:devil:

Haha i like the sound of that, i hate getting charged by ebay and paypal for the final fee you receive when you sell something. Half the time i think its not worth selling something after those 2 charges and makes it very difficult if youre trying to make a profit on something

Personally I'd take the hit and sell it on, chalk it up as a cock up that I didn't ask the right questions to start with after all the ad is rather sparse on info.......

If I was that worried about £13 I'd have not bought any screen in the first place, or I'd have done so much research on the make and model being offered to me that I could quote the internal circuit board dimensions LOL!

fair enough, I probably will sell it on or just keep it just in case i ever need it. But surely its the sellers cock up, and all i cared about was the screen size so I just saw that it was 13" and went for it. I didnt think to ask the questions of the size as it was one of the few things given in the listing.

 

[garlicbread22]

That's right, Paypal won't reinburse you - but the seller should.
Heck, some of the dodgy cams I've bought from hong Kong have been sent back & the seller has sent me the return postage so I'm not out of pocket.

But is there a way to make them? Or is it just up to the seller?

 

[sludgeguts]

Most decent sellers would, i think this guy trades in old tat - whatever's lying around that he thinks he can make a bob or two on.

I note from the listing it says £8 'economy delivery'
did you, by any chance, happen to sign for this box?

 

[garlicbread22]

Most decent sellers would, i think this guy trades in old tat - whatever's lying around that he thinks he can make a bob or two on.

I note from the listing it says £8 'economy delivery'
did you, by any chance, happen to sign for this box?

Youre probably right, i just wanted a small screen that worked, thats all I was looking for.

I dont think so, someone else answered the door to it. But it says it was a standard parcel on the label so I dont think it will have been signed for will it? Why what were you thinking?

 

[sludgeguts]

Youre probably right, i just wanted a small screen that worked, thats all I was looking for.

I dont think so, someone else answered the door to it. But it says it was a standard parcel on the label so I dont think it will have been signed for will it? Why what were you thinking?

Paypal Ts & Cs are extremely clear on this, all items must be sent by a trackable method (or some such wording). In other words - you contact Paypal & say it never arrived, seller says it has, you ask him to prove it . . . apres moi le deluge (as delboy says).
At best he can submit emails which he can claim came from you - but hey, without the tracking number the item never got sent.

A bit underhand, yes, but then if he had any morals he would grow a pair, man up & refund.

 

[Prilliant03]

Just because the goods were second hand doesn't mean the Sale of Goods act doesn't apply here.

The item you took delivery of was not as described in the advert. It's not your responsibility to research the item beforehand. It IS the seller's responsibility to ensure his advert is accurate.

If I were you I'd email the seller with a final offer to settle this. If he doesn't fully refund your £££s then negative feedback is totally justified. If he wants the monitor returned then it must be at his expense.

Under no circumstances should you be out of pocket because of his mistakes. Doesn't matter if it was £13 or £13,000 the law is the same.

 

[custard]

Fund your paypal account using your credit card. If someone "f**ks you over" you can use the cards "Charge Back" option, negating ebay and paypal, to get your money back.

how would you do that on a sub £100 item?

 

[custard]

Just because the goods were second hand doesn't mean the Sale of Goods act doesn't apply here.

The item you took delivery of was not as described in the advert. It's not your responsibility to research the item beforehand. It IS the seller's responsibility to ensure his advert is accurate.

If I were you I'd email the seller with a final offer to settle this. If he doesn't fully refund your £££s then negative feedback is totally justified. If he wants the monitor returned then it must be at his expense.

Under no circumstances should you be out of pocket because of his mistakes. Doesn't matter if it was £13 or £13,000 the law is the same.

SOGA applies to business sellers

 

[ben]

how would you do that on a sub £100 item?

You can (or at least you used to be able to) - I've done it on a £35 Ebay auction item that never arrived.

But I think you'd still have to send it back, unless you were going to lie and say it never arrived.

 

[Shadeyman]

how would you do that on a sub £100 item?

Chargeback applies to credit cards and is particularly useful where the Consumer Credit Act 1974(CCA) section 75 is not applicable – for goods costing less than £100 for instance. Rules do vary between card suppliers.

Visa, for example, sets a 120 day time limit which starts from the day you are aware of a problem. In the case of tangible goods that you've purchased from a shop or online it would therefore be from the day you receive the items. In the case of something like flights, with an airline that goes out of business for example, it would be from the day the flight was due to depart.

The loading of the money to your PayPal account is considered to be the actual card transaction. If anything goes wrong with the loading of your account, you can use chargeback.
However, if the money that you load into your account is then subsequently used to buy goods and services, that transaction is not classed as a card transaction and is unlikely to be covered by chargeback.

If you want to ensure that chargeback will apply to a PayPal transaction, it's best to empty your PayPal account regularly so there is no credit balance. That way, when you make a purchase using PayPal the same amount will be debited from your bank account or credit card at the same moment you pay, making it easier for your bank or credit card provider to match the purchase with the debit.