Received emails for myself and my partner to get a Covid booster jab. Options are book online, or call. As my partner is in a wheelchair, it makes sense to have both done at once, to save a second visit for me alone. So booking online won't work.
I did check online, and locations were not plentiful, especially with wheelchair access.
Made the call. Wait through a tedious set of recorded options, during which we are told that the operators have the same access to appointments as we can see online.
At last, an answer. Sounded like an Indian accent, but he spoke clearly, and understood the request. So far all good. He suggested a location, acceptable, but not on the online system. Booked mine, then the call cut off.
Had to call back, wade through the options again. A different operator, again with an Indian accent, but this time, difficult to understand, as he chose to mumble very quickly, running his words into each other. He did not seem to understand that this was a clarity issue, and kept increasing the volume. A loud incoherent mumble, is not easier than a quiet one. This guy was inflexible. He would only go through his standard questions, in order, without deviation, although he did ask some different questions, in a different order, than the first guy. Eventually we did get two appointments, same place, same time. But why such hard work? Surely many couples want the same thing?