i love Halfords

[venomco]

Re: F*****g Halfords

'Sale of Consumer Goods Regualtions' states that if the product has been misdescibed (Including that of purchasing a product when the consumer was under the impression it was a different product)

BOSS ticks this box.

'Sale of Consumer Goods Regulations' states that the refund must be requested within a reasonable time in order for the item to be rejected by the consumer.

I think you tick this box, but I don't know how long you've had the product.

If both of these requirements are met then the consumer has the right to either:

Reject the goods and claim a refund of the total purchase price by the retailer.

OR,

Request a free repair or replacement, or failing that a partial refund (the burden of proof is on the retailer in the first six months) by the retailer. Alternatively compensation may be claimed from the retialer: typically the cost of repairing or replacing the product.

Tom

P.s. J333EVO the section of the Sale of Goods Act you have quoted refers to products of 6 months or older.

 

[MattMk1]

Re: F*****g Halfords

'Sale of Consumer Goods Regualtions' states that if the product has been misdescibed (Including that of purchasing a product when the consumer was under the impression was a different product)

BOSS ticks this box.

Doesn't flow with me I'm afraid, it's not Halfords fault that BOSS was under the impression it was a different product- it his own. It'd be like ordering a 12" telly and then ringing up and saying you thought that meant a 48" plasma. :bang:

 

[venomco]

no no, I mean the consumer must have been under the impression it was another product - due to false advertising or a sales person misdirecting him in what he ordered.

If I went to a shop to buy a 42" lcd tv, and the salesman had suggested this is what I was ordering, but instead a 42" plasma turned up, I would be entitled to a complete refund.

Tom

Edit, I'm merely quoting what I know and whats in the books infront of me, for me to give a complete answer I would need alot more information as to what was said etc when BOSS bought said item. I give background information so that you candraw your own conclusions - btw if anyone needs any quick legal advice I don't mind helping you out ... yes for free, but no murder charges please I've never scored less than 90% in any law exam - Modest aren't I

 

[Chas Uno]

Re: F*****g Halfords

'Sale of Consumer Goods Regualtions' states that if the product has been misdescibed (Including that of purchasing a product when the consumer was under the impression was a different product)

BOSS ticks this box.

Or does he? He ordered a K&N, sight unseen, but wasn't happy with it because it didn't look like a GSR kit.

Halfords didn't mis-describe it. The OP misdescribed it to himself by thinking it was going to look like something else. The OP should have researched the product and made sure it was what he wanted before ordering it. I can't see how Hellfrauds are obliged to take it back when they have done nothing wrong?

However, they might take it back or exchange it as a gesture of goodwill. An exchange or request for a credit note might be more realistic in this case rather than demanding a refund.

 

[venomco]

Re: F*****g Halfords

Or does he? He ordered a K&N, sight unseen, but wasn't happy with it because it didn't look like a GSR kit.

Halfords didn't mis-describe it. The OP misdescribed it to himself by thinking it was going to look like something else. The OP should have researched the product and made sure it was what he wanted before ordering it. I can't see how Hellfrauds are obliged to take it back when they have done nothing wrong?

However, they might take it back or exchange it as a gesture of goodwill. An exchange or request for a credit note might be more realistic in this case rather than demanding a refund.

Completely agree, as said above I'm merely giving the law not the answer, and I would need more information to draw adequate conclusions. However neither of us can be sure whether the item was described as being the same as the GSR kit or the K&N - Only BOSS can answer this.

Tom

 

[Chas Uno]

And it seems the only reason the OP wants to return the K&N is because when he told people on the forum about it they said it was rubbish. That's not really a good enough excuse to want to return a specially ordered product in my opinion

as said in a previous thread, i stupidly gone and bought a K&N induction kit... so thanks to a few members here they told me how bad they were and recommend i take it back.....
so decided to go back to halfords today and get a refund... but apparently they dont refund things they specificly order...

 

[venomco]

lol must have missed that - Sorry.

BOSS in light of this you have no legal leg to stand on, however If you were prepared to 'play dumb' you could easily blag a refund or exchange.


That'll teach me to skim read , cheers Uno

 

[Focus Owner]

Quick question
question is a little bit down the text

Mp3player broke emailed creative they lost it so sent a substandard replacement sent back got another back from them (took about 3 months overall)
I request my postage costs to be paid they day only if i have a credit card which i don't so me down 20 quid on postage

I get a crappy apology as well which seemed pretyped

Shouldn't i get some sort of light compensation (for being stuck music less for 2 months and having to have my pc on for 6 hours straight twice
And such

Also even tho its out of its original warranty does the replacement have a warranty?
Now 4 months on i think this mp3player has a substandard battery

Now law boy tell em i dont have a leg to stand on which i dont
I Dispise creative now

 

[Munkul]

Quick question
question is a little bit down the text

Mp3player broke emailed creative they lost it so sent a substandard replacement sent back got another back from them (took about 3 months overall)
I request my postage costs to be paid they day only if i have a credit card which i don't so me down 20 quid on postage

I get a crappy apology as well which seemed pretyped

Shouldn't i get some sort of light compensation (for being stuck music less for 2 months and having to have my pc on for 6 hours straight twice
And such

Also even tho its out of its original warranty does the replacement have a warranty?
Now 4 months on i think this mp3player has a substandard battery

Now law boy tell em i dont have a leg to stand on which i dont
I Dispise creative now

1. what do you mean by substandard?

2. no compensation sorry

3. the replacement does not have its own warrenty, the warrenty only applies for the original length of time. if the replacement breaks within the original's warrenty period, then you can get it replaced again.

4. tried finding aftermarket high-capacity batteries?

 

[Bushboy]

You have gone to halfrauds to purchase an induction kit. They have none on the shelf (apart from universal cone filter jobbies which they always stock). You goto the parts desk and ask to buy a K&N Induction kit for your car. They may show you a brochure which will have a product shot of the kit you are buying. In the small print it will say something along the lines of "Photo is a representation and not actual product".

They specifically ask your make and model and year. They have placed the order, you pay a deposit/full ammount and come back when the order is in.

You go home, read up about K&N induction kits (which are not bad. They do exactly what they are advertised to do. There are, however, better) and decide you dont want it anymore.

You go back to the shop, complain that you dont want it and are suprised when they tell you to politely, sod off.

Any part you order through a dealer, motorfactor or retail outlet like halfrauds will be no refundable (unless faulty) simply due to the fact they they cannot sell the product on as it is not a stock item. Their wholsaler will not accept the item back and so neither will they. The item is perfectly as described. You ordered a K&N induction kit for a (insert your car here) and it came, exactly as that.

Really, your problem is with K&N for not making a better induction kit Not halfrauds, who sold you the product you asked for.

If you say it doesnt fit, they are within there rights to order you another rather than refund as this would mean their wholesaler has sent the wrong product. If you say it is broken, they are within their rights to replace it with a new one instead of a refund. If you say you dont want it, they can quite rightly tell you to sod off

 

[Focus Owner]

1. Scratched and other little annoyances
Was replaced

The battery is internal but know i know the warranty is voided
I shall open it up and modify it

Also Logitech are great
I only asked if it was a common fault and they sent me a new joystick out of warentie i said as well. Didnt even find the recipt.

 

[venomco]

3. the replacement does not have its own warrenty, the warrenty only applies for the original length of time. if the replacement breaks within the original's warrenty period, then you can get it replaced again.

Actually the new product which replaces the broken product comes with a new warranty covering that product. (e.g. Apple Ipods, TV's, Laptops etc)

Unfortunatley it appears that Creative have operated entirely within their rights, as they have repaired / replaced the faulty product and as such do not need to compensate you further.
However, your new problem seems to indicate an inherent fault - yet this could be down to how and when you charge it.

Before taking any action, may I suggest you completely drain the battery and then recharge for 8 hours without interuption - this usually re-trains the battery.

As it is within 6 months of purchase you may ask Creative for a "partial refund" or for them to fix it, however the law does state if this was to inconvienence the consumer then the manufacturer or retailer (Who ever you have the contract with) must replace the product instead.

Hope that helps

Tom

 

[Focus Owner]

Well i went direct to creative so thats slightly messed it
got from currys originaly

will do the 8 hour charge thing tho (first)

 

[puntomadboy]

you people dont get it....

i dont want a refund because i changed my mind... i want a refund because the product was not what i wanted.....
i dont now give a **** if it is K&N.... the induction kit i bought was not the one i orderd..... every induction kit i see is a hose with the filter on the end.... so when i orderd it that is what i thought i was getting, not the one i got now...
plus when i orderd it they did not show me any brochures or tell me what it looked like, the lady that served me at first didnt even know what a induction kit was till she looked up on the computer.....

all iam saying is that i orderd a induction kit thinking it was those standard pipe ones, not the one i got now.....!

 

[Focus Owner]

Well to me The woman miss sold it to you since she obviously just went ah induction kit

 

[venomco]

you people dont get it....

i dont want a refund because i changed my mind... i want a refund because the product was not what i wanted.....
i dont now give a **** if it is K&N.... the induction kit i bought was not the one i orderd..... every induction kit i see is a hose with the filter on the end.... so when i orderd it that is what i thought i was getting, not the one i got now...
plus when i orderd it they did not show me any brochures or tell me what it looked like, the lady that served me at first didnt even know what a induction kit was till she looked up on the computer.....

all iam saying is that i orderd a induction kit thinking it was those standard pipe ones, not the one i got now.....!

If this is the case then my advice in my previous posts should have given you the information you required. If what you are saying is true then you are perfectly within your right to be refunded your money as stated in The Sales of Goods Act

Tom

 

[dave]

what you think and what is, is 2 diffrent things http://www.knfilters.com/search/appsearch.aspx

K&N tell halfords its an induction kit so thats what they say it is, i think you need to write to k&n and tell them why you think its not

 

[puntomadboy]

what you think and what is, is 2 diffrent things http://www.knfilters.com/search/appsearch.aspx

K&N tell halfords its an induction kit so thats what they say it is, i think you need to write to k&n and tell them why you think its not

see i just typed in my part number (570364).... that is not what i wanted... i isn't even the same design...

 

[Chas Uno]

you people dont get it....

i dont want a refund because i changed my mind... i want a refund because the product was not what i wanted.....

You said in your original post that only when a few members said how bad they were did you decide to take it back? You ordered a K&N kit and got a K&N kit. Maybe you made the mistake and not Halfords?

i dont now give a **** if it is K&N.... the induction kit i bought was not the one i orderd..... every induction kit i see is a hose with the filter on the end.... so when i orderd it that is what i thought i was getting, not the one i got now...

It is the one you ordered. Maybe you didn't specify the correct one...

I had a K&N on my Uno. It was a bolt on air filter with no extra bits of tubes. An induction kit is merely something that fits to the induction side of an engine. And the kits will vary from car to car.

plus when i orderd it they did not show me any brochures or tell me what it looked like,

Didn't you think to ask for a picture then? Or ask what the specs are? Or did you just say "I want a K&N induction kit for my Punto" and left it at that?

the lady that served me at first didnt even know what a induction kit was till she looked up on the computer.....

Halfords has, erm, just how many products they sell and you're expecting a lady on the parts computer to know every single one of them by memory? Sheesh you don't expect much from a girl do you...

all iam saying is that i orderd a induction kit thinking it was those standard pipe ones, not the one i got now.....!

So why didn't you check it when you collected it and reject it on the spot before paying? Or check when you got home? And again, why did it take other forum members to say "they're crap" before you decided you wanted a refund? And what is the definition of "standard"? K&N do an air filter kit that replaces the OEM filter in the standard airbox. That's "standard" as well?

Now, let's try and play like adults for the moment. You wanted an induction kit "with a hose with a filter on the end". K&N do those:

http://www.knfilters.com/search/product.aspx?Prod=57-0107-1

They also do a whole range of kits for the Punto. Some are just filters, some are just kits. Remember Halfords employees aren't mind readers so unless you specify exactly which kit you wanted they won't know exactly which one it is you wanted...

You could also tell us the product number of the K&N that you actually bought? That way we can look it up on the K&N website and see what it is that you ended up with.

http://www.knfilters.com

Why don't you go back to Halfords and tell them that you wanted the "the hose with the filter on the end kit" and ask to exchange the one you have? That's a far more acceptable proposition compared with taking back a specially ordered part and simply demanding a refund. They're much more likely to upgrade the kit you have if you tell them that YOU made a mistake when ordering and actually wanted a different kit.

I've not much more else to add to this thread really...

 

[Chas Uno]

see i just typed in my part number (570364).... that is not what i wanted... i isn't even the same design...

Why didn't you check K&N's kits first before ordering? You asked for a K&N induction kit, you got a K&N induction kit and now you're not happy because it's "not what you wanted"? :bang:

A bit of research first would have saved you all this grief...