It's the lack of buttons..how cheap do you have to be to save 1 button by instead of having 4 electric window switches having 2..and a touch sensitive button to switch to rear windows.Weather you like the buttons or not the quality fit and finish of the ID3 is pretty good, certainly no different in terms of quality to a mk7 golf.
Also the wheel...capacitive buttons have no place where you may brush them. So yes let's put them on the spokes of a steering wheel.
Probably saves VW a few quid per car...but makes the car much more annoying than most things except a Tesla.
I don't want to stroke the dashboard to increase the temperature...I also don't want to go into a sub menu to deal with a heated seat.
It's unnecessary and penny pinching.
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