My nearest dealer is Stoneacre Doncaster, they are very poor in my opinion.
1) Took 3 visits (and 3 days annual leave from work) to fix rattling seatbelt holders. The passenger one is now fine but the drivers one is sometimes difficult to put the belt into the holster, i dont want to take it back and risk them screwing it up again. However, they did give me some discount in the parts department for messing me around, but this meant that I needed to buy something!
2) When i was first looking for my GP, the salesman really didnt want to know, I walked in and I was told that the used cars are outside. :tosser: This is partially the reason i didnt buy my car from this dealership... and when they gave me a price, they really did refuse to budge on this figure, whereas the same car at another dealership I haggled in the same way ad got a lot of discount!
3) Promising to ring me back and never doing it! Several occasions when i have been promised to be called back and i have had to ring back either several hours later or the next day. Very poor customer service.
4) When it came to first service time, they tried to rip me off and say it would be £250... I argued the car had only done 10,000 miles and there was no way it would cost this much. I proceeded to ring round other dealers and got it for £125. Stoneacre rang me the week before to tell me they had "pre-booked" my car in for a service as it was due and the price would be £250, i told them that i had found a better price, and asked if they could match it... they said no, but we can do it for £150. How did they all of a sudden manage to knock £100 off instantly? I told them that I still wouldnt be using them and was told that if i used the other dealership (FIAT Picadilly) then it would invalidate my warranty. Idiots.
5) They announced after some warranty work that they would carry out a valet of the car for my trouble, I thanked them, but requested that they didnt do this as I didnt really want them touching my paintwork!! I went early to pick it up as I came home early, walk onto the forecourt and there my car is, being attacked by a dirty sponge and wash leather. I honestly nearly cried. The service manager declared they had been told not to clean it, and had gone ahead and done it by mistake. I now have a few swirls over my paintwork which i cant prove were not there before, so I didnt have a leg to stand on when arguing the fact with them!
I will NEVER take my car back there again, they imo, are giving FIAT a bad name.
I'm now using Fiat Picadilly and they in fairness to them are a much better dealership as a whole, good customer service and all work seems to be carried out well from what i can tell (well, it actually comes back fixed from them anyway
). They even managed to understand the "please dont clean my car" request... even if i did get a funny look from the reception staff