The Panda Nut
Nutty about Pandas Infected by Panda virus and OPD
Beko washing machine! What a shambles this company are. Basically a very good machine and its gone nearly 9 years without much trouble and it does a decen tjob of getting clothes clean. AFter the previous Indesit machine it was a revelation in this respect that make just did not ge tthings clean or fresh at all. I think it had a new door lock once. Now the inner bearing has started to make quite a racket. Phone the Beko number on the machine. It's disused. Try different number on the paperwork. Disused but directed to ring another number on an answer message. Disued. So onto the internet for bearings. The big outer one is clearly fine so I just need the inner one and the seals for the bearing and drum. Beko customer services email... doesnt work apprears to be disused. Beko spares email doesnt work Pnone number on the net actually works so try spares. Press four then press 1 15 minute wait We dont do phone orders for spares ...go to the usless email address. So I try the 2help in diagnosing and repairing" line option 5 and get through to a nice asian sounding lady who tried but knew nothing about washing machines at all, and proceeded to tell me I needed the product ID and serial numbers not the model number and that the spares web site would find the parts. Spares web site doesnt list ourmachine and doesnt accept either of the two numbers I was told to use. After several hours and after delving under many layers of military style internet security an answer the bearings are not listed......
So I try ringing a tiny local shop in our small Norfolk village. They tel me the whole assembly is made and welded in place and the bearings arn't available separately. ... but!!! I can have a new tub for £200. I have stripped the thing down and can see the large bearing but the part number is on the opposite face.... need the drum out to be able to remove it. Then the inner smaller bearing would be revealed. As it would take a week to get this all out and the parts ordered and back its not very practical while it still works. :Looking at the way its made I am presuming the bearing assemblies are super cooled and fitted to a heated tub and cooling then locks it all up. I dont believe its impossible to get the bearings out and replace them so I shall now wait till it fails big style and then we will find out. I could then get bearing(s) and a beairng seal as they will be standard sizes. There are only a handful of sizes used in all the washing machines. In the mean time I would recommend avoiding any products from Hotpoint Group including Beko as the after sales is so woeful as to be about 80% useless. You may or may not be able to get parts. The next machine we are going to drive a hard bargain and get the price down one way or another. Front end unloading I shall term it.
Its not good for the environment to need to scap a machine in good order for lack of possible the most often replaced wearing spare part perhaps the Hotpoint group need to have their environmentla senses wakened up. Next stop the press! I think an environmental basj=hing of all their brands will go a little way to getting them into the current geological era.
So I try ringing a tiny local shop in our small Norfolk village. They tel me the whole assembly is made and welded in place and the bearings arn't available separately. ... but!!! I can have a new tub for £200. I have stripped the thing down and can see the large bearing but the part number is on the opposite face.... need the drum out to be able to remove it. Then the inner smaller bearing would be revealed. As it would take a week to get this all out and the parts ordered and back its not very practical while it still works. :Looking at the way its made I am presuming the bearing assemblies are super cooled and fitted to a heated tub and cooling then locks it all up. I dont believe its impossible to get the bearings out and replace them so I shall now wait till it fails big style and then we will find out. I could then get bearing(s) and a beairng seal as they will be standard sizes. There are only a handful of sizes used in all the washing machines. In the mean time I would recommend avoiding any products from Hotpoint Group including Beko as the after sales is so woeful as to be about 80% useless. You may or may not be able to get parts. The next machine we are going to drive a hard bargain and get the price down one way or another. Front end unloading I shall term it.
Its not good for the environment to need to scap a machine in good order for lack of possible the most often replaced wearing spare part perhaps the Hotpoint group need to have their environmentla senses wakened up. Next stop the press! I think an environmental basj=hing of all their brands will go a little way to getting them into the current geological era.