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Styling Halfords rant...

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Styling Halfords rant...

If the item cost more than £100 and you've attempted to resolve the issue with Halfords and they refuse you need to contact your Credit Card provider and start a "Dispute". Basically the goods aren't "fit for purpose" as they don't fit your vehicle.

They will freeze the interest accumulated on the balance of the transaction and start a 60day process. They have 30days to respond and you have a further 30days to respond to their response.

Like dave said I did the same with a car. Basically it blown it's head gasket within 3 months of use. Dealer didn't want to know I got my full refund which was over £3k :D. Further to this I gave them 30days to come and collect the car which they didn't bother with so I sold it on eBay for a further £1200 sold as seen :D.
 
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Ask them to resolve the issue,

eg. make the wheels fit and make safe,
state that you will leave the vehicle with them but in doing so ask for
price of a hire car to be paid by them,

or call it quits and issue a full refund,

dont speak to monkeys ask for the main organ grinder,
 
Sorry to repeat myself but I've gone into nanny mode - I think you may have wheels that don't fit the hubs and are moving around and could come off. Please check real careful before driving anywhere:eek:
 
Right...

Took the wheels off this morning and put the steelies back on, never changed a tyre or even jacked up a car before but was surprised at how simple it was!

Went to halfords all geared up to start quoting from the sale of goods act but didn't need it, they agreed straight away. So been refunded my £340 and bought myself a pair of sporting alloys from ebay, good tyres with them too for 130, the seller said they would deliver for £20 extra, saves me a 4 hour round trip.
 
Their branches at certain times have staff on that know little about what they are selling. Frequently the customers know even less or assume the seller knows what he is talking about which is when trouble can happen. I'd be fairly certain a lot of people reading this thread were shaking their heads and smiling ruefully.
It pays to talk whether that's the local factor, your local garage or on here.
Good luck with the wheels(y)

They may have known you were coming , big organisations have PR teams that earwig the web for a mention of their name. The refund could have been decided at the board meeting last night in the Cayman Islands :)

No 3 son bought a head unit for his SEAT in there. The guy on that day asked what car and year and instantly said you will need this and this and this and was bang on 100% correct
 
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Brendan W said:
Their branches at certain times have staff on that know little about what they are selling. Frequently the customers know even less or assume the seller knows what he is talking about which is when trouble can happen. I'd be fairly certain a lot of people reading this thread were shaking their heads and smiling ruefully.
It pays to talk whether that's the local factor, your local garage or on here.
Good luck with the wheels(y)

They may have known you were coming , big organisations have PR teams that earwig the web for a mention of their name. The refund could have been decided at the board meeting last night in the Cayman Islands :)

No 3 son bought a head unit for his SEAT in there. The guy on that day asked what car and year and instantly said you will need this and this and this and was bang on 100% correct
Click to expand...

It seems to employ a mix of cheap clueless young people and slightly more knowledgeable older people at Halfords. That's just a stereotype though they will of course have clueless oldies and knowledgeable young people.
 
So following a complaint letter to halfords and after them asking for various documents I've got the following response:

Thank you for taking the time to communicate to us why our products have not met your expectations. Please accept my sincerest apology for any trouble or inconvenience this has caused you.

I have reviewed your concern and would like to advise you that this has been discussed in depth with the Quality Team. It has been confirmed that the wheels are suitable for your vehicle, and the fitting kit provided to you was also correct.

We also have been able to confirm that spacers are not required for the vehicle. As these spacers were purchased based upon advice given by the store, we are more than happy to offer you a refund of £19.98 for them. I do apologise for the recommendations provided by the store on this occasion and can assure you that all feedback has been logged internally.

This matter has been investigated with Adam at the Fareham store, who has inspected the alloy wheels. After inspection, it has been noted that the original factory weights are still present on the wheels, therefore indicating that balancing has not taken place.

I have spoken to Priory Garage, who have stated that when the alloy wheels were fitted by The Wheel Specialist, the original bolts which were taken off the vehicle were used to secure the alloy wheels following the fitment completion. As a spacer was used, we do believe it was the garages responsibility to advise that the vehicle would require longer bolts before the vehicle could be driven; as if the bolts were too short, the vehicle could have been potentially dangerous to drive.

I do understand that the alloy wheels were fitted externally to Halfords, however, we do believe this was your choice to do so as the customer. Our Halfords Autocentres do offer an alloy wheel fitting service at a total cost of approximately £40.00; any further issues that you may have occurred would have been referred to them and rectified internally.

To resolve this matter, following your refund for the alloy wheels, we would like to offer you a refund for the spacers you have purchased at a cost of £19.98. We would require you to return to store for this to be processed.

Regrettably, without being given the opportunity to rectify this matter using our own resources, we do not feel that Halfords can be held responsible for the out of pocket expenses incurred following the fitment of your alloy wheels.

I am really sorry that you have experienced these issues with the wheels purchased from us, however, based on the information I have to hand and from investigations taken place, I can only advise that if you do remain unhappy with my response, it is your prerogative to seek independent advice.

Please note that your unique reference number is ******** should you wish to discuss this with me directly. You may contact me by telephone on 0845 057 9000; quoting your reference number.

Please be assured this matter has received my full attention and please accept my apologies once again.
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ionly use halfords for bits n bob's.

major stuff iwouidnt buy off these ifind theres staff ignorant

4 walking the shop floor and 1 at the till whilst shop is busy,


Best to stay friendly with local car parts shop and avoid going into the circus..sorry imeant halfords, ;)
 
oldhammer said:
ionly use halfords for bits n bob's.

major stuff iwouidnt buy off these ifind theres staff ignorant

4 walking the shop floor and 1 at the till whilst shop is busy,


Best to stay friendly with local car parts shop and avoid going into the circus..sorry imeant halfords, ;)
Click to expand...

like you i only buy misc products ( polish, cloths etc and only cos they are just over the road from work) but in their defence they have a MOT testing station 2 doors away from us and last monday took our lasses corsa in for test ( book online save £20 ) same day booking. would have failed on battery not secure and exhaust rubber broken, but they put bolt and washer through battery tray and fitted new exhaust rubber, NO CHARGE. advisory for wheel bearings (adjustable ) will def be taking polly the panda in sept for MOT there ( my usual garage charge full price 54.50 )
I know staff in shop are "just a job" people generaly but our local autocentre staff are great. ( the halford shop just up the road is like a kindergarden though )
 
These halfrauds branches work differntly,

so most probs better off at another branch if not happy at one,

ihate it when you get hounded by them "Can we help you sir ? is there anything specific your looking for,

no thanks, im just looking,

Feck off go away leave me alone ...man the tills, :bang:

free battery test is nice, :(

leave headlights on for 10mins to complete test, you need new battery sir, 300 dollar,
 
oldhammer said:
These halfrauds branches work differntly,

so most probs better off at another branch if not happy at one,

ihate it when you get hounded by them "Can we help you sir ? is there anything specific your looking for,

no thanks, im just looking,

Feck off go away leave me alone ...man the tills, :bang:

free battery test is nice, :(

leave headlights on for 10mins to complete test, you need new battery sir, 300 dollar,
Click to expand...


I have a better one...
when they say can i help you sir.. you look them up and down from top to toe and just say
"I doubt it"


:D:D:D:D:D
 
oldhammer said:
leave headlights on for 10mins to complete test, you need new battery sir, 300 dollar,
Click to expand...

personaly i like the drop test ...

you see sir even though the tester is glowing red and your battery terminals have changed from lead to mercury the little dial should never ever point to anything less than 14 volts even if I am wearing asbestos gloves to hold it

new battery sir ? only £250 and for a extra £20 we will fit it for you though please read the small print regarding radio codes and your fried ECU just in case we connect it the wrong way round
 
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