Anyone on Virgin Cable Broadband?

[levemircento]

Hiya there
Are there any FF members using Virgins broadband service? [cable]

We have just signed up to it after finally being pushed to another provider by the poor service of Orange, and frequent downtime.

We have the cable installed, and the modem, but are awaiting the wireless router arriving.

Its supposed to be a 10mb connection, how do I find out if its running at that? when its plugged in it only shows a 'local network' connection

so, is anyone on it, and if so, whats the equipment and service like? any downtime at all?

thanks

 

[Stu DemonD]

I am!

Best way to tell downstream, and upstream - log into the modem - http://192.168.100.1 username: root password: root then look under operation config.

 

[custard]

ive had little issues on virgin/telewest
ive lost the address i used to test.maybe stu has it as i sent it to him
it was the VM servers for game demos ,so you could D/L straight from the servers for a true speed

 

[Stu DemonD]

Oh, as for service - well I have no complaints, and I am a heavy user as well, already hit over 200GB of data for March; I do avoid peak times though, 4pm til 9pm - then FUP comes into play.

 

[Xen]

I had problems with orange too and moved to virgin... read my story in this thread.

https://www.fiatforum.com/computing/118122-xen-vs-orange-broadband-pwns.html

ive had very little downtime with virgin, and anytime the service has been down, the issue has been automatically addressed and resolved within a few hours. they pwn orange... nuff said

 

[custard]

http://www.techdigest.tv/2008/03/virgin_media_sp.html

 

[swansea2007]

LOL i work for Virgin Media. Never had a problem with my 20 meg all good a little slow but what do you expect for £1 a month

 

[Stu DemonD]

Mine isn't slow, I am currently FTPing stuff in at 2.3MB/s, so up to line speed.

 

[levemircento]

has anyone got the wireless router, and of so, was it easy to set up?

can you connect a wired hub to it?

 

[Stu DemonD]

I have a wireless router, but a Linksys one - just plugged the Ntl:250 modem into the back of it.

What router they giving you then?

 

[custard]

you wont need the hub as you still have wired ports on the router

 

[levemircento]

What router they giving you then?

I dont know, all I know is that it comes free with the 10mb connection, it hasnt arrived yet

I just want to know that our current set up will be able to connect to it:

home office, we have 3 wired PC's, and one wireless laptop

bedroom pc, wired

bedroom pc, wireless

all but one wired pc's are into a hub, then to the orange livebox, one pc is direct from livebox

wireless pcs run from the livebox


obviously, our livebox is still in use, until the virgin router arrives and then we will also cancel BT and Orange, and get the home number changed over.

 

[Stu DemonD]

Looks like the Netgear DG834GSP :chin:

http://www.virgin.net/helpme/broadband/Installation/router_netgear/using.html

 

[Jai]

been with virgin media for over 2 years, full package, had a few minor issues in the first 6 months, but from there on has been fine, use their modem with a d-link wireless router, totally ok for my modest 2mb service

 

[custard]

been with virgin media for over 2 years, full package, had a few minor issues in the first 6 months, but from there on has been fine, use their modem with a d-link wireless router, totally ok for my modest 2mb service

just like real broadband..........................only smaller

 

[Jai]

just like real broadband..........................only smaller

ahhhh, but you see i don't use it enough to justify a higher speed, nto a download freak, or torrent user, besides got my tv, telephone all in, and happy with that

 

[Big Black Stilo]

im on the virgin 2mb stuff and for me its great, never a problem and the speed is bang on. I have linked this up to linksys router so i can use the wii on it and my sony p1i retreves emails for free at home and work

 

[custard]

ahhhh, but you see i don't use it enough to justify a higher speed, nto a download freak, or torrent user, besides got my tv, telephone all in, and happy with that

ive looked at my post again,and im positive i didnt ask for a sad story

 

[levemircento]

Well, our venture into using Virgin Broadband didnt last long

I was very impressed with the speed in which they came and connected us up, out within a couple of days, and installed cable and modem

Engineer left modem with us, to connect and set up ourselves, easy?? yes it really should have been, surely just a case of plug it in?

My pc setting werent right, I tried lots but eventually was embarrased into using tech support, at £1 a minute, by christ it cost me £4 to restart my pc FFS, call was at least £20 worth & still no joy.

Day later [we stil had Orange to use] I plugged the virgin back in, now working - ? !.

We were promised delivery of router, two days after installation, this didnt happen.

Numerous calls to Virgin, passed from one number to another, from one dept to another, revealed that the deal we were offered initially they had no record of, and the router hadnt even been ordered, the broadband was still 4mb and not 10mb as promised, "your area cant get 10mb yet" they said

By now, we had already been in touch with Orange to cancel, as well as BT as we were going to use the Virgin phone, and keep our original number.

Few days later, still no router, so good job Orange was still working, funny - Orange had suddenly upped our speed?!, and had no downtime since we request cancelling, amazing huh?

A nice english girl from the UK phoned us on friday just gone, from Orange, asking us why we were cancelling, at this point, we are furious with Virgin, "I can make you an offer" she said.

The lovely, easy to understand english girl told us if we keep with Orange, we would get the next 6 months free of charge, and keep the same package we had but at £9.99 instead of £17.99

Virgin router arrived today, didnt open it, and have remained with Orange.

We have decided to stay with Orange, until November, if there has been any downtime affecting our home run business, then we might consider Virgin again, as the line is in, but in the meantime, not happy at all with them.

Bad customer service, sick of being passed from one place to another, so bye bye Virgin.


Orange is still up to speed, and no downtime, FINGERS CROSSED!!

 

[Big Black Stilo]

you see i left orange (mobile phones) after 10 years as a customer coz the customer service had gone pants, and the network was for ever going off for about 8 hours at a time, usually a weekday, 9-5, i just had to bite the bullet and leave, got a deal with o2 they couldnt beat and not really looked back. It was sooooo much easier when the only call centre they had was full of geordie/north eastern people, now they have outsourced to india i had trouble with the simple stuff (paying bills, customer service).

With virgin i havent had to phone them since November, when i caled and arranged the lot in 10 minutes