Lemme tell you a little story about a big evil company who tried to ignore an innocent young man when his broadband service went down...
Are you ready? Then ill begin...
Once upon a time there was this uber pro guy called Xen who was stuck on 512kbps with Wanadoo broadband. It was really cramping his style within his little geek community known as his friends. His freinds would play games online and Xen would also try play aswell, but there far superior connection made Xen look the fool.
One day a company called Orange bought Wanadoo, and began offering a 2mbps connection for less than he was paying for his 512kbps. They said, since there now the same company, transfering to the new package was easy, just use the Member Center on their website and transfer. "Cool!" thought Xen, and he went ahead only to be greeted by an error message stating his connection was undergoing changes and couldnt be transfered at this time. "Thats odd" thought Xen, "I havent changed anything with this connection in the past 3 yrs!" The message stated that the problem should be cleared withing 10 working days, so 2 weeks later, Xen tried again - but the same message occurred. Xen rang up Orange Technical support, only to be passed around from one person to the next - no-one had a clue. A couple of months and many many hours on the phone later, a technician was finally assigned to the job and it was solved - Xen upgraded to the new Orange package. He was aware his speed would remain at 512kbps for a couple of weeks before he was upgraded to 2mbps. Little did he know, this would never happen and he would be stuck on 512kbps.
Things got worse. A couple of months down the line, and Xens speed dropped so far that he wished he was on a dialup connection again - online gaming was out of the question. Then one day, he was disconnected altogether for what seemed like no reason at all. He rebooted his modem, router and hubs to no avail. He even replaced his modem with the livebox orange sent him with his new package. Even the livebox couldnt connect. Now Xen has installed many networks over the years and was faily sure the problem was the internet connection itself, but just to be sure, he wired the livebox direct to his PC to see if it made any difference. It didnt. He put everything back to how it was and rung technical support. The lady at customer support in a far eastern country ran a line test and was unable to find a fault. She recommended setting up the livebox again and ringing livebox technical support. He tried to explain that the livebox has identical symptoms but the woman insisted he did, so he did. The Livebox support guy would have struggled to switch a computer on, nevermind resolve these issues. He kept insisting Xen ran a speedtest on the connection, Xen tried to explain it wasn't even connecting so that wasn't possible, but the guy didnt understand so Xen rang the lady at Technical Support again. She was all out of ideas and insisted i talk to livebox support again. Xen was now getting rather fustrated with this, as he had a web developement project coming up and obviously needed a connection as soon as possible. He decided to write a letter explaining everything that had happened and that he wished to cancel the contract, stating they had broken the terms of the contract and to free his line so he could join with another ISP.
A couple of weeks later, Xen recieved a letter. It stated he was bound by the contract and was liable to pay the remainder of it. Xen was furious. Not only was he not recieving a service he was paying for, not only were the technical support unable to resolve it, not only did they refuse to terminate the contract, but they still hadn't freed his line to allow him to join another ISP.
Xen had no choice but to join a cable ISP, as the web developement project was approaching. Xen wrote back, quoting from the terms of membership for the ISPA (of which Orange are a member,) the "sale and supply of goods and services" act, and thier own terms of contract.
A couple of weeks later, he recieved an almost identical letter as the first from Orange. Xen was very angry indeed and though "If these mofos won't listen to me, lets see if they listen when I inform the ISPA of Oranges breach of their terms!" Xen did just that, and sent all the correspondance between him and Orange to the ISPA. The ISPA notified Orange that they have breached their terms aswell ast the supply of service act, and 3 weeks later, Xen got a letter from Orange.
Orange had cancelled the contract, freed his line and gave him £60 as a "gesture of good will."
Pwnage.
The End.
Are you ready? Then ill begin...
Once upon a time there was this uber pro guy called Xen who was stuck on 512kbps with Wanadoo broadband. It was really cramping his style within his little geek community known as his friends. His freinds would play games online and Xen would also try play aswell, but there far superior connection made Xen look the fool.
One day a company called Orange bought Wanadoo, and began offering a 2mbps connection for less than he was paying for his 512kbps. They said, since there now the same company, transfering to the new package was easy, just use the Member Center on their website and transfer. "Cool!" thought Xen, and he went ahead only to be greeted by an error message stating his connection was undergoing changes and couldnt be transfered at this time. "Thats odd" thought Xen, "I havent changed anything with this connection in the past 3 yrs!" The message stated that the problem should be cleared withing 10 working days, so 2 weeks later, Xen tried again - but the same message occurred. Xen rang up Orange Technical support, only to be passed around from one person to the next - no-one had a clue. A couple of months and many many hours on the phone later, a technician was finally assigned to the job and it was solved - Xen upgraded to the new Orange package. He was aware his speed would remain at 512kbps for a couple of weeks before he was upgraded to 2mbps. Little did he know, this would never happen and he would be stuck on 512kbps.
Things got worse. A couple of months down the line, and Xens speed dropped so far that he wished he was on a dialup connection again - online gaming was out of the question. Then one day, he was disconnected altogether for what seemed like no reason at all. He rebooted his modem, router and hubs to no avail. He even replaced his modem with the livebox orange sent him with his new package. Even the livebox couldnt connect. Now Xen has installed many networks over the years and was faily sure the problem was the internet connection itself, but just to be sure, he wired the livebox direct to his PC to see if it made any difference. It didnt. He put everything back to how it was and rung technical support. The lady at customer support in a far eastern country ran a line test and was unable to find a fault. She recommended setting up the livebox again and ringing livebox technical support. He tried to explain that the livebox has identical symptoms but the woman insisted he did, so he did. The Livebox support guy would have struggled to switch a computer on, nevermind resolve these issues. He kept insisting Xen ran a speedtest on the connection, Xen tried to explain it wasn't even connecting so that wasn't possible, but the guy didnt understand so Xen rang the lady at Technical Support again. She was all out of ideas and insisted i talk to livebox support again. Xen was now getting rather fustrated with this, as he had a web developement project coming up and obviously needed a connection as soon as possible. He decided to write a letter explaining everything that had happened and that he wished to cancel the contract, stating they had broken the terms of the contract and to free his line so he could join with another ISP.
A couple of weeks later, Xen recieved a letter. It stated he was bound by the contract and was liable to pay the remainder of it. Xen was furious. Not only was he not recieving a service he was paying for, not only were the technical support unable to resolve it, not only did they refuse to terminate the contract, but they still hadn't freed his line to allow him to join another ISP.
Xen had no choice but to join a cable ISP, as the web developement project was approaching. Xen wrote back, quoting from the terms of membership for the ISPA (of which Orange are a member,) the "sale and supply of goods and services" act, and thier own terms of contract.
A couple of weeks later, he recieved an almost identical letter as the first from Orange. Xen was very angry indeed and though "If these mofos won't listen to me, lets see if they listen when I inform the ISPA of Oranges breach of their terms!" Xen did just that, and sent all the correspondance between him and Orange to the ISPA. The ISPA notified Orange that they have breached their terms aswell ast the supply of service act, and 3 weeks later, Xen got a letter from Orange.
Orange had cancelled the contract, freed his line and gave him £60 as a "gesture of good will."
Pwnage.
The End.
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