Hi , went to collect my new panda skydome dualogic only to find fiat dealers had make me a manual panda. now i have to wait another 2 months for the right car to be built. Fiat dealers has given me a curtesy car to use until then. Seeing that i have paid a deposit and have all my documents regarding the original order, does anyone know what i can claim or get as extras from Fiat seeing it was them that made the mistake, and how do i go about doing so.
General fiats mistakes
- Thread starter colleen
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General fiats mistakes
Legally they owe you nothing, as they will be providing you with the correct goods.
Morally I'd hope they offer you something to make you trust them - free service or something.
Morally I'd hope they offer you something to make you trust them - free service or something.
Free courtesy car for 2 months,cant be bad 
yes i agree with you. but i feel that such a big industry such as fiat or any car manufactures should compensate their customers for mistakes especially seeing that i paid a deposit for the said vehicle. i sold my previous vehicle due to fiat assurance that the new vehicle would be ready by the appropraite date, has anyone had any experiences of this nature i would gratefully like to hear them as this would help me to understand what i gain or not gain from fiat due to their mistake. thanks in advance
If it was me a apology & the use of a free car would be enough,why do people always gain from mistakes after all we all make them?.......well ok then a wee bottle of Bells whiskey would be a nice gesture
Write to Fiat customer services and explain the situation to them would be your best bet in this situation.Who made the mistake,the dealer,factory or a individual somewhere down the line?
Write to Fiat customer services and explain the situation to them would be your best bet in this situation.Who made the mistake,the dealer,factory or a individual somewhere down the line?
Factory mistake then
Well at least they are giving you a courtesy car....get them to fill it up with fuel for you first
Well at least they are giving you a courtesy car....get them to fill it up with fuel for you first
Highlander
Member
Hmm, this maybe says something about Fiats quality control.
If the order form says dualogic/skydome, and they punt out a manual/skydome, then I feel they should get there butts kicked, and the only way to hurt them is in the pocket. This way they dont do it again.
Tara Ian
If the order form says dualogic/skydome, and they punt out a manual/skydome, then I feel they should get there butts kicked, and the only way to hurt them is in the pocket. This way they dont do it again.
Tara Ian
Probably find Colleens car has gone to another garage/someone else
Ant1974
Established member
Thats a real shame its happened, i can say that fiat are no worse than other makers. They all make mistakes, it will be worth the wait and does that mean you will have the new 07 plate .
.
If you get a panda with skydome Ant insteard of a GP we know where the mistake has been
It is annoying especially when waited so long for the 'big day',Colleen give customer services a ring & let us know how you get on
It is annoying especially when waited so long for the 'big day',Colleen give customer services a ring & let us know how you get on
courtesy car is good but i'd want something more......
Free mats
mats, flaps and tank of fuel
you got a free car for 2 months, that means your car will be two months newer when you get it, so you would save 2 months depreciation
you got a free car for 2 months, that means your car will be two months newer when you get it, so you would save 2 months depreciation
A little off topic: I have the agree with the part about quality control. A few weeks ago I noticed the top demister wasn't sitting properly, so had to wait for the part to arrive and apparently is now replaced (picking up the car today). The other day whilst wandering in the city I saw another parked GP (getting a parking ticket), so me being nosey went and had a look at their top demister, and sure enough, it wasn't sitting properly either! WTF are the QA guys doing? (Obviously not enough!)
But getting back to the topic: there's a fact to be recognised here and its that's we all make mistakes; its a matter of how often and how serious. In Fiat's case it looks like their mistakes are often and serious as well!
Has anyone actually been on the screen for ordering cars?
it is a huge screen of number and very easy to make a mistake when ordering a car.
You have got the courtesy for 2 month FOC and as TI4086 states, your new car will be 2 months newer (and a year newer going into 07).
maybe ask for a little something as a goodwill gesture but dont get greedy.
mistakes are easy to make, we all do it
it is a huge screen of number and very easy to make a mistake when ordering a car.
You have got the courtesy for 2 month FOC and as TI4086 states, your new car will be 2 months newer (and a year newer going into 07).
maybe ask for a little something as a goodwill gesture but dont get greedy.
mistakes are easy to make, we all do it
All make mistakes though...like Ford who forgot to put gearbox oil in new fiestas or the machine that forgot to seal the windscreens in
Aslong as steps are made to try and 'dampen' down inconvience to customer theres not alot more that can be done as when any mistakes on production line are noticed it takes time to identify the 'guilty' cars by which time they have already left the factory.
I hope the matter is resolved to Colleens satisfaction
Aslong as steps are made to try and 'dampen' down inconvience to customer theres not alot more that can be done as when any mistakes on production line are noticed it takes time to identify the 'guilty' cars by which time they have already left the factory.
I hope the matter is resolved to Colleens satisfaction
Maz
New member
It won't be Fiats mistake.
It WILL be the dealers, Fiat MAKE what you order.
It's VERY easy to accidently order the wrong car, I've done it a couple of times
It WILL be the dealers, Fiat MAKE what you order.
It's VERY easy to accidently order the wrong car, I've done it a couple of times
LOL nothing worse being stuck with a pink panda with green upholstery,not easy to sell
Colleen did say she had recipt though,states dualogic......unless
Colleen did say she had recipt though,states dualogic......unless
Think of it this way, a free car for the worst two months of the year... January and February, it will be filthy by then and not your car getting covered in salt and crud! I reckon youre doing OK by the dealer, agree the factory is at fault. However, unless you want the dealers goodwill to go, under no circumstances contact customer service, because all they do is ring the dealer and moan!!! Then the dealer will mark you out as a problem customer...
