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Old 14-09-2009   #16
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Re: dealer problems

I thinks its just luck that you can walk into a dealer and be treated the way you would like to be treated.. I visited a Renault garage and to say I was appaled with the service would be an understatement, the whole place was just so unprofessional...

But I got lucky with my Fiat dealer - the first one I visited were amazing, no pressure to buy and came away with the car I wanted!

Good luck with yours!
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Old 14-09-2009   #17
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Re: dealer problems

Quote Originally Posted by finny603 View Post
Hi T no ive ordered it from the fiat dealership in barnsley great customer service no sooner had i walked in the door i was offered a cup of tea. made to feel realy welcome like someone who just won the lottery and gone to see there bank manager realy realy good service would refer anyone to them. they dont lie they just tell you how it is straight up and straight to the point and actual talk to you like a person. anybody thinking of getting a car go there realy nice polite service with a smile.
Having picked up your car, it might be an idea to write/e-mail FIAT UK and tell them about your bad experience at Piccadilly, but how pleased you are with the dealer in Barnsley. You could also name them on here.

If the "new" dealer is part of a major group, such as Arnold Clark, for instance, it wouldn't hurt to speak to them and say how pleased you are. It can't hurt when it comes to any future dealings you have with that branch.

I always believe you should counter Brickbats with Bouquets. Most people in the Service/Sales industries get fed up with people complaining when they get it wrong, but never a word when staff go the extra mile.
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