Just a sorry MoT tale, with a 'happy' ending (actually more of a neutral one). I realised my MoT was due the day before, so I booked it at KF, not too far from where I live. I won't do that again.
To give the short version, it failed on towbar electrics (new) so I had a fitter come out at 8pm, when he established that nothing was wrong. Although the towbar was under warranty, I had to pay for the call-out since there was no fault (fair enough). Then it passed the re-test next day. I was offered no explanation or curiosity by the KF manager. I subsequently learned from the DVSA that an MoT test station doesn't have to use a certified test rig for this test, so that's where my curiosity goes.
Anyway, I complained to KF customer services and two months later, after an email prompt, they phoned me back and agreed to refund the £80 call-out fee.
To give the short version, it failed on towbar electrics (new) so I had a fitter come out at 8pm, when he established that nothing was wrong. Although the towbar was under warranty, I had to pay for the call-out since there was no fault (fair enough). Then it passed the re-test next day. I was offered no explanation or curiosity by the KF manager. I subsequently learned from the DVSA that an MoT test station doesn't have to use a certified test rig for this test, so that's where my curiosity goes.
Anyway, I complained to KF customer services and two months later, after an email prompt, they phoned me back and agreed to refund the £80 call-out fee.