At last, my company pension scheme has sorted themselves out, and will pay monthly from 1st April. The letter also states that the first payment will include some arrears, although it fails to mention what date they consider to be my retirement date. We shall see.
The slightly grumpy bit was their envelope.
I'm well aware of automatic folding machines that fold letters and slip them into envelopes. This one is different. The envelope is flat, with gummed edges, and apparently gets folded around the letter. Seems like genius, but relies on the letter being properly centred, which it wasn't. So my letter became part of the glued envelope, meaning the envelope had to be carefully dismantled to avoid tearing the letter. Tugging the letter harder would definitely have torn it.
Another example of where a problem that doesn't exist, is addressed by complexity, that relies on accuracy, and fails. The users will obviously not watch the machine, as it is there to allow them to do other stuff. Neither will anyone test the output, as all envelopes contain important documents to be sent out.
The inventor needs to go back to his basement.