I was just saying £20 is way more than they need to charge for a renewal, not even a new licence with ID checks, etc. Just updating the photo stored on their DB and sending me a new card. I don't mind paying a bit, I realise there are costs involved but £20 is excessive.
bludvl_x19, fair enough, ~£80 is truly taking the p**s and making £20 seem like nothing.
Keir, I'm sure it used to be free or £12.50 or something around that when I started driving (for a renewal OR new licence), which seemed reasonable, especially considering they had to enter all my details, check my ID against a birth certificate, etc when I first had my licence.