Final service of my VW service package today, and because of more than a couple of screwups on their part in the past, they threw in a free brake discs and pads change, given they had been claiming since 20,000 miles the pads where worn, and the car is now on 60k miles, I thought what the hell, and let them do the work, now that said I had looked at the brakes and they all looked fine to me....
“When you’ve change the brakes can you put the old parts in the boot”
“Yes” they agreed..
Well
If you see both the pads and the discs you’d not think they had done 10k miles. I’ll post a picture up tomorrow, but basically they look hardly used and I’m seriously considering putting them back on and saving the new parts till they actually are needed.
Considering I’ve now done 60k miles it’s amazing how little wear their is, although the car does have regenerative brakes and I’m very good at driving very long distances without needing the brakes, to me it’s no surprise how well they have lasted. To my wife who can burn through brake pads in 30k miles, it’s a bloody miracle.
Got me wondering how many people are changing their brakes on the recommendation of the dealership when the parts are not even 25% worn. The waste this generates and the expense not only to customers but the environment as well must be huge.
I wonder if stuff like this is why VW dealers keep getting a hammering in customer satisfaction surveys? Who knows?
I would imagine they are targeted on out of warranty services performed. So free brakes would be an attempt to win back a bit of good will before you are no longer obligated to go to them.
If they are targeted on customer retention you can a bit of fun with it..Mazda run a dealer competition which my local one is very serious about winning and have done so 4 times on the bounce so far, one of the metrics is how many year 5+ services do they perform.
As a result pricing on older cars is very bendy indeed. I was discussing servicing with the independent garage I use for my repairs, not the cheapest but do a proper job and don't create imaginary work. Obviously he was touting for business, and was somewhat mortified to learn that the main agent was cheaper than he was for minor service and mot. This year is a major though...so including a brake fluid and cabin filter change and a courtesy car surely they can't get near. Well they offered 50 quid off with no arm twisting..putting them at 20 quid more than an indi but they don't do a courtesy car.