I received another email this morning. It's a bit odd in that it was obviously sent to me from a disgruntled employee. The email address it came from was
[email protected] and it was copied to Charles Dunstone amongst others.
Dear Steven,
We at the employee forum of the Carphone Warehouse understand your concerns and have taken the liberty of raising the issue on various consumer websites (without your personal account and telephone number of course!).
From the Employees point of view we do apologise, we do understand where you are coming from. Unfortunately the bosses of TalkTalk/Carphone Warehouse have tied our hands. We cannot deliver a good service if our bosses don't allow it and put up daft restrictions.
Unfortunately as TalkTalk bosses treat their poor customers with contempt, they also treat their poor employees with contempt too.
We would love to treat our customers well and solve all their problems, but the TalkTalk bosses won't allow it. If you want a particular type of help because our company messed up, they'd come up with an excuse not to help you. If it would take us 15 mins to help you with your phone call they shout at us and tell us we can only deal with your call in 4 mins. Even if you were to stretch the conversation over a few minutes we'd have a Team Leader breathing down our neck telling us to
"get rid of the customer!".
So you see it's the
bad TalkTalk bosses who are at fault.
They don't care about the customer or their workers - they are just
greedy!
Visit the
www.moneysavingexpert.com for consumer comments on better phone operators and other services, you can also complain to BBC Watchdog program. TalkTalk boss Charles Dunstone really doesn't like bad press...
Remember, companies should be afraid of their customers, the customers should not be afraid of the companies.
Regards,
TakeTake Forum.