Stoneacre (extended Warrenty)

[chris_gray21]

Hi all

I am no longer a fiat owner but I tried searching stoneacre warranty on Google and your site came up so I thought I would ask for some advice.

My Wife purchased a Megane from Stoneacre at Doncaster and we took out an extended warranty as peace of mind, well the car developed a locking and unlocking problem and the other day it struggled to start so we thought I was time to take it back, so we booked it in and we got a loan car, which was a rip off they wanted £10.50 a day for insurance on the car or we can insure it through our own insurance which we did and that cost £50 for the week. just had a call and there are various problems with the car BUT there is a problem, the car was serviced by Stoneacre before we bought it and my partner uses her car for business use and does a lot of miles she has racked up just over 9000 miles in 5 months the service department have said they will not repair the rest of the car until we have it serviced, but it doesn’t need servicing according to the car its self, Stoneacre say a condition of there extended Warranty is that the car be serviced every 9000 mils and because my partner is over that 9000 miles they wont fully repair, bearing in mind they phone my partner and said 'we have repaired some of it but'...... why would they stipulate a service if the manufacturer doesn’t think it is necessary ??? So basically we have to fork out another £100 for a service for our warranty to be valid which cost £395 and also £50 for the loan car.......

NOT VERY HAPPY

Has anyone else had this problem??? I cannot check the terms and conditions of the warranty because I am at work but I will be doing when I get home, I guess this will be in there small print.....

Sorry for the rant but just wondered if anyone else knew about there warranties.

Cheers

Chris

 

[Aircooledbug]

Have you phoned FIAT UK?

 

[custard]

tbh if its in the warrenty T&C's then thats what you will need to do

 

[chris_gray21]

No mate, i havent, i have ben trying to speak to the service department at Doncaster, they phone my wife and explained the problem so she phoned me upset so i have been trying for the last 2 hours to get through to the guy dealing with her car and he is constanly busy (so im told) do you think Fiat UK would be able to help out? im not sure who the warrenty is with i know the finance was through Fiat. do you have a number i could call?

Cheers

Chris

 

[chris_gray21]

yeah your right custard, its the same old story of small print in the T's and C's i personally dont think we have any choice at all, the reason i was asking was to see if anyone else had experienced this problem or if they knew it was in the Terms, i will check tonight but i have no doubt it will be in there.... customer out of pocket again......

 

[jj58panda]

Stoneacre are the worst car dealership I've ever been to for sales or service. Avoid at all costs. They have damaged my rear bumper at Scunthorpe just wiping it down to ironically look at the paintwork on my new panda and have scratched it and wont accept liability.
Nothing negative I hear about the place ever surprises me and now I've experienced it for myself. Shame cos I've got to go to Hull to Jordans to use a different dealership. Crap crap CRAP! I'm so sorry for the useless service you received. Fiat should do something about them, but don't seem to be doing.

 

[jj58panda]

You don't have to have your car serviced at a Fiat dealer to comply with warranty. As long as its carried out in accordance with service schedule and parts fitted of Fiat or equal or better? specification.
Thats what I read somewhere. Thank god! At least only have to go to Fiat dealer for warranty work.

 

[T14086]

Have you phoned FIAT UK?

Why...he was talking about a renault megane! :yuck:

chris_gray21 I suggest you contact the garage themselves or renault!

I got my punto from stoneacre, over 80,000 and not a single problem

 

[T14086]

You don't have to have your car serviced at a Fiat dealer to comply with warranty. As long as its carried out in accordance with service schedule and parts fitted of Fiat or equal or better? specification.
Thats what I read somewhere. Thank god! At least only have to go to Fiat dealer for warranty work.

Yes we know!!!!!!!!! :bang:

jj58panda of your 5 posts 3 are slating stoneacre, fair enough you are not happy with them but please stop repeating yourself & spamming in 7 month old threads! ( https://www.fiatforum.com/bodyshop/140365-scunthorpe.html )

 

[jj58panda]

yes we know!!!!!!!!! :bang:

Jj58panda of your 5 posts 3 are slating stoneacre, fair enough you are not happy with them but please stop repeating yourself & spamming in 7 month old threads! ( https://www.fiatforum.com/bodyshop/140365-scunthorpe.html )

so in that case smartass, the comment was aimed at the fact that the dealer said it had to be serviced by them!!!!

 

[custard]

so in that case smartass, the comment was aimed at the fact that the dealer said it had to be serviced by them!!!!

no they didnt,they said it had to be serviced to comply with the warrenty

 

[T14086]

so in that case smartass, the comment was aimed at the fact that the dealer said it had to be serviced by them!!!!

So if I told you to jump off a cliff you would? Use your commonsense & read through relevent posts on this subject on this forum. A salesman will tell you anything to sell a car & again I will repeat if you have come here just to moan then go to the citizens advice etc as they will be more suited to the type of answer you are obviously looking for.

 

[Aircooledbug]

There isn't a problem with Fiat's I love mine and dont think I would change it... Its in some cases that you always find 1 bloke who aint got a clue!... My Stoneacre, yeah they aint quick, but they do what I ask... And sometimes they go out there way to do it!.... But anyway... Fiat Rule! lol

 

[T14086]

Thing is you cant (well you shouldn't) judge a garage by one person...example you walk up to a salesman who incidently only started the job that morning and he dont know or struggles to answer your questions. It dont mean the garage is crap does it? Same could be said for a tech or anyone from any line of business, its the whole continious experience you should really be looking at.

 

[jj58panda]

So if I told you to jump off a cliff you would? Use your commonsense & read through relevent posts on this subject on this forum. A salesman will tell you anything to sell a car & again I will repeat if you have come here just to moan then go to the citizens advice etc as they will be more suited to the type of answer you are obviously looking for.

what are you going on about? If it makes you feel better, yes ok you are right. As far as my own problems with the Stoneacre garage are concerned, if Fiat Head of Customer Services isn't prepared to do anything about a Fiat dealer damaging cutomer's cars then I have only two options, - Take law into my own hands and also only deal with Fiat garages when a Warranty issue arises, Secondly in future buy from a manufacturer who's aftersales are better than this. Thank you for your advice but I've already taken legal advice. You have to basically PROVE they did the damage and they do not have to prove that they didn't. Great.

 

[T14086]

what are you going on about? If it makes you feel better, yes ok you are right.

Its not a case of being right or wrong its a case we are well aware that any VAT garage can service your car as it is well documented across the forum which (and I repeat again) is easily found out by using the search function supplied.

As far as my own problems with the Stoneacre garage are concerned, if Fiat Head of Customer Services isn't prepared to do anything about a Fiat dealer damaging cutomer's cars then I have only two options, - Take law into my own hands and also only deal with Fiat garages when a Warranty issue arises, Secondly in future buy from a manufacturer who's aftersales are better than this. Thank you for your advice but I've already taken legal advice. You have to basically PROVE they did the damage and they do not have to prove that they didn't. Great.

As for the above we are not legal experts (maybe one or two here are?) and it all comes down to your word against theirs and as each case has its merits/differences then perhaps its best to seek legal advice.

I really dont see why customer services have to/can intervene here as the argument is between you & the garage. Yes they can talk to the garage for their side of the story but what else do you expect them to do...hand out the money? The garage is a franchise and not directly owned in anyway by Fiat.

I might sound unsympathetic but its the facts and you should concentrate your efforts on the garage in getting them to see reason, then legal action if required.

 

[hennabm]

Thing is you cant (well you shouldn't) judge a garage by one person...example you walk up to a salesman who incidently only started the job that morning and he dont know or struggles to answer your questions. It dont mean the garage is crap does it? Same could be said for a tech or anyone from any line of business, its the whole continious experience you should really be looking at.

If he were to admit to not knowing and saying he'll go and find someone that does, that is fine as we all have to learn. But a saleman is normally so full of bull, they just can't stop; and if they tell lies, what does that say about the regime there. If the company culture was one of honesty it would be quite easy for the person to say that they didn't know and get the answer back to you when they had found out, or get someone who does know.
This applies to anyone in any business as well. The customer wants the truth and is not bothered who tells them that so long as the truth is told. It's better if it happens first time but if not then that is when the frustration and anger in the customer rises and the company the customer is dealing with starts to get a bad name.

In this case of the service, what would it cost the dealership to repair it fully at their cost. THEN train the sales people to point out to all 2nd hand car buyers this particular anomaly so it doesn't happen again. That is called Total Quality and something that is lost to a lot of people in the motor trade.

 

[bladecs_04]

i bought my car in stoneacre(wrexham) and they fitted my stereo all my questions were answered and if the person i was talkin to couldnt answer them they would find someone who could

 

[T14086]

If he were to admit to not knowing and saying he'll go and find someone that does, that is fine as we all have to learn. But a saleman is normally so full of bull, they just can't stop; and if they tell lies, what does that say about the regime there.

Oh yes i'm not disputing that fact, perhaps if a salesmans wages was not made up of (50-75%?) sales bonus it might be so different. Personally i'd never be in sales under such wage conditions as i'd be too honest & talk the customers out of the deal It might help me sleep at night but wouldn't put food on the table.

One further point I feel I should bring in here is that often departments are individual & often work against each another insteard of working together for the benefit of the customer.

 

[hennabm]

One further point I feel I should bring in here is that often departments are individual & often work against each another insteard of working together for the benefit of the customer.

Couldn't agree more. As an example the sales dept in my workshop were always wanting the cheapest job rather than one that would fix first time and last and give a customer satisfaction.