More delay for my 500:(

[Nuova500]

SGM Fiat, More delay for my 500the saga!

After being assured my 500 would arrive at the dealer on Monday, it hasnt
Rang them this morning and was told that there are 6 cars being delayed at the moment, apparently the guy chased Fiat up this morning and they told him its a transport issue now.... but the transport company wont tell the dealer what the issue is.

Im assuming that as its affecting another lot of cars its not specific to mine, so hoping not a damage problem I asked about the price increase, hed not heard about it but assures me mine is a sold car and I wont be asked for more cash So, crap service from Fiat, at least tell me why its being delayed, and of course it would have been nice if the dealer had told me it hadnt arrived yesterday before being asked

Ive been very patient so far, but Fiat refusing to tell my dealer why my car is being delayed is just pants and Im getting a wee bit fed up now.

 

[Alan.D]

Frustrating Barry, but you'll be like a kid in a sweet shop when it arrives...

 

[Nuova500]

Im just paranoid its being delayed because of damage, my Panda was in 2004 and they woudlnt say why either and then denied all knowledge when it arrived at dealers in a right state.... Im almost wishing I hadnt ordered it. I need a chill pill

 

[Mark Elvin]

..... and they told him its a transport issue now....

Yep, they reversed one of the transporters in the side of your car........

Sorry couldn't resist.

Pisser though all the delays, sorry to hear it.

 

[Nuova500]

LOL, that actually cheered me up Mark... it has to be something bad, I just know it as they had cars delivered last week as I saw them.

 

[RobW]

Ask them why can't you go to Avonmouth and collect it?

 

[minifunclub]

Your patience must be wearing VERY thin by now. I don't know WHAT to say

Hang in there!!

 

[Venters]

Ask them why can't you go to Avonmouth and collect it?

Won't be PDIed registered or taxed.

 

[rallycinq]

Won't be PDIed registered or taxed.

Or valeted.

Cheers

GC

 

[Nuova500]

I realised the above, hence not asking! Id just love to know what the transport issue that Fiat wont tell my dealer about is?
I mean, its like your car is delayed sir, but we aint telling you why... that is pants.

 

[Mark Elvin]

If they tell you they had a FIAT 500/transporter interface issue they need sorting out...

 

[Nuova500]

Im onto customer service, enough is enough
Have told them Im not complaining about dealer, but want to know why my car isnt here, and being kept in dark.

 

[minifunclub]

Im onto customer service, enough is enough
Have told them Im not complaining about dealer, but want to know why my car isnt here, and being kept in dark.

GOOD LUCK NP

 

[mjs4x4]

Why is there such a variation in factory order times?

I ordered mine over the Easter weekend, was told it would arrive late May and it did - and, with the exception of a sliding sunroof and leather interior, it had just about every extra on it.

Some people seem to have to wait much longer - are they ordering through small dealers without any 'buying power'?

 

[sammiboo]

bad luck barry. You have more patience than me. I want everything NOW!!!

 

[Nuova500]

So do I I hope CS at Fiat can help out soon.

 

[nebrog23]

It just might be delayed because of something small e.g wheel trims etc. My grande punto got stuck at the docks for 2 weeks awaiting the radio from the suppliers. Apparently they are fitted over here. In the end the dealer got the car through quicker and took a radio from a stock car he had!

 

[Mark Elvin]

Thinking about it, I have only seen a couple of transporters on the M4 with 500's on in the last week of so, normally I see 2 or 3 a day, so there may well be a transport issue.

 

[Nuova500]

Fiat CS called me today (well done them) to say that there is a staff issue at the distribution centre affecting deliveries. He said he had no idea what the issue was or how long it may last... but promised to speak to the manager of Fiats logistics centre tommorow to find more out
I rang the dealer just to let them know Id called CS but not to complain about them, just in case they thought I had! They still had no idea what was going on either, this is weird.
Youd think Fiat UK might know whats up with the staff who distribute their cars eh.
My poor 500 must be getting a right battering from the wind/rain at the dock now, hes been there three weeks now

 

[Mark Elvin]

My poor 500 must be getting a right battering from the wind/rain at the dock now, hes been there three weeks now

It is a bit ridiculous, mine arrived in the UK on 12th Feb & was at the dealers on 14th Feb.

I feel that FIAT CS may need to offer you some compensation of some kind.