Too late, hit the Send button already. Probably best not to threaten him with legal at first, in case it is the first time he's heard of this (see below) and I don't want to put tension on the relationship. Nonetheless I do appreciate your help with the editing
:yeahthat:
Ok, some rather interesting developments. Shortly after the email was sent, the salesman called me (shock, horror!!) and said he wasn't aware I was having strings of problems. He mentioned that one of the technicians will be attending a training course focused on the Dualogic some time next week and suggested that I give him a go to see if he can help out. So, now have to wait till next week or so when the technician's finished the course, then book the car in for one last time. If it still can't be fixed, the salesman suggested I lodge a formal complaint to Fiat AU/Ateco, where I will be demanding either a fault-free replacement, or my money back. If they even suggest they won't, then its going to get legal.
So collected the car later today, and had a chat with him in person, which was basically a reiteration of what was discussed on the phone. He's probably not a very good salesman in the sense that he talks far more than he listens (and he uses the f word at least once in every sentence, though in a 'friendly' way), but nonetheless he is excellent in the sense that instead of fighting against the customer, he stood where I was standing and saw things from my perspective. He agreed that it was unacceptable to have paid good money and in return receive a crap/unfit product, and that this is a warranty-covered issue, which I should use at my disposal.
Well at least this time I drove out of there with some sort of hope that it will be fixed (not much hope though), or at least be compensated for it.
Btw the damaged paintwork has been patched up - they used touch up paint to hide the missing chunk and covered up the raw bit. Couldn't really see if the colours matched cos it was dark when I picked it up, but its no longer noticeable so its now case-closed.
And the fuse box cover (I think that's what it is) was missing as I was about to drive away - got them to pop it back in
