vikramkarve
New member
Disappointed with after-sales service of FIAT in Pune India.
FIAT/Jeep have only one service centre (Sky Moto) for Pune - a large city with a population of over 7 million.
Sky Moto FIAT/Jeep Service Centre is located far away from the city - which is inconvenient for customers living in the city and suburbs.
Sadly - the Sky Moto FIAT/Jeep Showroom provides NIL after-sales service - though it is conveniently located on SB Road in Pune City.
Also - the attitude of the staff at the Sky Moto FIAT Service Centre needs immense improvement - they must focus on quality rather than money.
Today - they had to take back the serviced car to the workshop for rework immediately after service/repairs due to defects.
Obviously - the post-service quality assurance check wasn't done properly.
They were more interested in me paying the bill rather than trying to ensure quality technical service.
Also - the billing charges of FIAT Service Centre Sky Moto seem expensive as compared to other brands.
In India - after-sales service is an important aspect taken into account by customers while selecting a new car or vehicle - and - poor and lackadaisical after-sales service may discourage people from buying FIAT/Jeep Models despite their superior features.
Submitting the above as feedback to FIAT Jeep India CEO and Stellantis Service India.
Request Top Management of FIAT Jeep India take my feedback in a positive spirit and take corrective action to improve the quality of FIAT after-sales service - especially in Pune India.
Regards
FIAT/Jeep have only one service centre (Sky Moto) for Pune - a large city with a population of over 7 million.
Sky Moto FIAT/Jeep Service Centre is located far away from the city - which is inconvenient for customers living in the city and suburbs.
Sadly - the Sky Moto FIAT/Jeep Showroom provides NIL after-sales service - though it is conveniently located on SB Road in Pune City.
Also - the attitude of the staff at the Sky Moto FIAT Service Centre needs immense improvement - they must focus on quality rather than money.
Today - they had to take back the serviced car to the workshop for rework immediately after service/repairs due to defects.
Obviously - the post-service quality assurance check wasn't done properly.
They were more interested in me paying the bill rather than trying to ensure quality technical service.
Also - the billing charges of FIAT Service Centre Sky Moto seem expensive as compared to other brands.
In India - after-sales service is an important aspect taken into account by customers while selecting a new car or vehicle - and - poor and lackadaisical after-sales service may discourage people from buying FIAT/Jeep Models despite their superior features.
Submitting the above as feedback to FIAT Jeep India CEO and Stellantis Service India.
Request Top Management of FIAT Jeep India take my feedback in a positive spirit and take corrective action to improve the quality of FIAT after-sales service - especially in Pune India.
Regards