BT Broadband crap!

[dombooth]

Hi all,

Anyone else with BT for their broadband and find it absolutely crap?!

Just loading this took the best part of a minute!

Speedtest Here

I'll phone them up possibly Thursday morning and probably get put through to some guy in India that I can't understand a word he's saying.

It's just absolutely crap.

P.S. I live in Eckington (Bordering Sheffield/Chesterfield).

Dom

 

[Stu DemonD]

Check your exchange here first:

http://www.samknows.com/broadband/broadband_checker

Personally, I would avoid BT! LLU is the way to go, say via Bethere / O2, if you really need to use DSL.

 

[ChrisUK]

Yes it's well known it's c**p. Even other providers using BT Wholesale are crap because it's the same system all sharing the same.

You need to go here:-

http://www.samknows.com/broadband/exchange_search

I've had a quick look and you maybe limited to Talktalk.

Find your exchange and see what "LLU" providers are in your area which should provide a much better service than BT and BT Wholesale.

 

[colin79666]

I'm on o2 - very good past couple of years but price rises for all soon and the new packages have traffic management. Be (same network) is a bit more expensive but no traffic management as yet.

 

[T14086]

BT wait until your contract ends and you ask for the PAC code

 

[dombooth]

Check your exchange here first:

http://www.samknows.com/broadband/broadband_checker

Personally, I would avoid BT! LLU is the way to go, say via Bethere / O2, if you really need to use DSL.

What exactly is LLU? I've read some bits about it but don't really get it.

Yes it's well known it's c**p. Even other providers using BT Wholesale are crap because it's the same system all sharing the same.

You need to go here:-

http://www.samknows.com/broadband/exchange_search

I've had a quick look and you maybe limited to Talktalk.

Find your exchange and see what "LLU" providers are in your area which should provide a much better service than BT and BT Wholesale.

This is my exchange.

BT wait until your contract ends and you ask for the PAC code

I can't wait, I'm fed up of waiting for up to a minute to open FF! I daren't go into member motors on this!

"
LLU SL presence at your exchange

You are connected to the Eckington telephone exchange.
The following table details the availability of LLU services at your location.

• AOL is not yet available in your area
• O2 / Be Unlimited is not yet available in your area
• Bulldog (C&W) is not yet available in your area
• TalkTalk (CPW) is available in your area
• Sky Broadband / Easynet is available in your area
• Edge Telecom is not yet available in your area
• Entanet is not yet available in your area
• Lumison is not yet available in your area
• Newnet is not yet available in your area
• Node4 is not yet available in your area
• Pipex is not yet available in your area
• Smallworld Media is not yet available in your area
• Tiscali is not yet available in your area
• Tiscali TV is not yet available in your area
• Orange is not yet available in your area
• WB Internet is not yet available in your area
• Zen is not yet available in your area

"

Can you recommend any relatively 'cheap' broadband and phone packages?
I would like it at least 4-5Mbps+ and phone, we use this line for the business aswell.

Dom

 

[Stu DemonD]

Put your phone number and postcode into the other link above and see what it gives for estimated speeds.

You not in a cable area?

 

[Ziggy122]

Other half has BT via Landlord - its utterly SH*TE

Where i am - virgin seems to be only one sort of availible lol


Ziggy

 

[Stu DemonD]

What would Virgin come under? :

Cable

Although they do provide an ADSL service in some areas I believe.

 

[dombooth]

The following services are available in your location:

• BT Wholesale ADSL
• BT Wholesale ADSL Max
• TalkTalk (CPW) LLU
• Sky Broadband / Easynet LLU

I can't find a static link to it so you can put them in if you want.

Read & removed ~ Stu

Dom

 

[Stu DemonD]

You need to click on the BT ADSL link to the left. You don't have ADSL2+ there, max speed on ADSL looks like 2Mb. Should be more if going LLU though...

For instance, mine says:

Standard ADSL RAG results

• You cannot receive 2Mbps ADSL
• You cannot receive 1Mbps ADSL
• You can receive 512kbps ADSL
• You can receive 256kbps ADSL

Yet I get around 4Mb with O2, having gotten them to tweak my line.

I miss my 50Mb

 

[dombooth]

You need to click on the BT ADSL link to the left. You don't have ADSL2+ there, max speed on ADSL looks like 2Mb. Should be more if going LLU though...

For instance, mine says:

Standard ADSL RAG results

• You cannot receive 2Mbps ADSL
• You cannot receive 1Mbps ADSL
• You can receive 512kbps ADSL
• You can receive 256kbps ADSL

Yet I get around 4Mb with O2, having gotten them to tweak my line.

I miss my 50Mb

You can put them back if you want to, they are part of the business address too, readily available to hundreds of websites.

50Mbps I'd love a speed like that!
I've had it faster than 2Mbps before I'm sure.

"
The following services are available in your location:

• BT Wholesale ADSL
• BT Wholesale ADSL Max
• TalkTalk (CPW) LLU
• Sky Broadband / Easynet LLU

BT ADSL broadband availability

You are connected to the Eckington telephone exchange.

• ADSL is available in your area
• Your exchange is also enabled for ADSL Max services
• Your exchange is not yet enabled for ADSL2+ services

According to BT Wholesale, your phone line should be able to support a 6.5Mbps or greater ADSL connection via ADSL Max.
Standard ADSL RAG results

• You can receive 2Mbps ADSL
• You can receive 1Mbps ADSL
• You can receive 512kbps ADSL
• You can receive 256kbps ADSL

However, there is another service on your phone line (e.g. ADSL, LLU, DACS, etc) that would prevent you from ordering a new ADSL connection.
"

Dom

 

[Stu DemonD]

So Virgin Media aren't in your area? You havent said.

Failing that, looks like Sky is the better ADSL option for you...

 

[dombooth]

So Virgin Media aren't in your area? You havent said.

Failing that, looks like Sky is the better ADSL option for you...

No cable.

In the 'LLU SL' tab there is;
<LI class="status green">TalkTalk (CPW) is available in your area<LI class="status green">Sky Broadband / Easynet is available in your area.
Any good?

Dom

 

[colin79666]

Avoid Talk Talk - terrible customer service and poor response times.

Probably the best ISP there is: http://aaisp.net.uk/ but you do pay for the service

 

[ChrisUK]

Easynet, Talk talk and many other ISP's are all owned by Opal. We resell Opal Business broadband at work (which is TalkTalk but you are given 1st priority on support and broadband itself) and it's VERY good, LLU too. Only draw back is it's £20 a month, Shame BEthere isn't there in the exchange.

My Fiancée has Sky Broadband in her house and it's a good service. One thing to note with them is it's a pain in the rectum to change your router for a better one.

That aaisp looks good but it's just BT wholesale and BEthere resold by them?

 

[Vance]

Was with bt 2007-2009 before the line developed a fault, they would not fix it because we were SUPPOSEDLY being upgraded to fibre optic by 2010! and I now have to get internet via sattelite.

 

[dave]

ah this not good, mates just called bt to make them get rid of his daks system and bloke talked him into signing up for a 2 year bt broadband package at the same time :bang:

 

[TJ07]

Well I live in a rural area, so sadly I don’t have much choice, no cable etc.
I’m in my third year with BT and have found the download speeds in general pretty good with an average of 5-7MB/s , the upload speeds aren’t great though.
Before switching to BT I used Orange and they were sh*t!:yuck:
Thankfully I must be lucky as the only problem I’ve had with BT was 1 or 2 months ago when they were suffering major problems throughout the UK and practically the whole network was down, what made it worse was the customer support being in India!... that had me pulling my hair out!!!:bang:

 

[jenks69]

When I moved to the new flat I took out 18 month contract with BT - was the only way I could get a brand new line installed for free, otherwise it was stupid money for a new line plus the cost of cancelling some freinds and family deal I didn't even know I had! so now with BT for at least 18 months.

Thankfully so far the service has been awesome! My line speed is low but I am getting full bandwidth for the connection so I don't mind. A million times better than my previous ISP which was Plusnet - completey crappy service line would connect at 5mbits but I'd never get to download anything above 50k, every few days the PPP connection would drop and I'd have to log in with various test usernames to reset the session then try again - very very tedious!