Happy report from here in NZ too, my 500 was serviced yesterday by the FIAT Primacare Agent listed on fiat.co.nz for the city I live in
I got to drive home in a 1995 BMW 320i courtesy car that had done 280,000km and was absolutely falling apart - it was quite exciting actually as I had been told it had a dodgy crank angle sensor and often wouldn't start. What a strange vague feeling in all the controls, I'll never be tempted to buy an old BMW from that era!
I opted not to have my 500's wiper blades replaced, as that would have taken a couple of days and cost $80 -
instead I replaced the rubber bits again myself. The last replacements (from plastic-backed refills) had fallen out, but this time I used the type with the stainless steel side rails. Obviously you strip off the rails to get just the rubber bit, then you pry the end cap off the 500's blades, and slide the rubber between the wide metal strips. It's a tight fit but at least it won't be falling out again.
I hoped the squeaky heater fan might be resolved under warranty, but no-one at FIAT NZ knows anything about it, and it's not a loud enough squeak to be reasonably considered as a fault. After a number of phone calls, I thought sod it, I'll fix it myself.
The cost of the service was $288, less than the $300 I was quoted, so a nice surprise. That didn't include a new air filter as that wasn't deemed necessary, but it did include some kind of Selenia oil as required by the warranty conditions, and a new oil filter (probably).
I was surprised to see the service sticker filled out to show the next service as being due in one year or 10,000km. I queried that and was given another sticker "to write on whatever km I wanted". I guess that's service!
In a year's time, I'll certainly be servicing the little beastie myself, and any voiding of the remaining few months warranty will be stiff bikkies
I'm sure if the Dualogic's about to die, it will have done so by then...
-Alex