Register Login
Save up to 15% with Adrian Flux insurance!
Reply
 
Thread Tools Search this Thread
Old 1 Week Ago   #1
Join Date: Jan 2012
Location: East
Posts: 1,623
Thanks: 80
Trader Rating: 1
The Panda Nut has donated!
United Kingdom 
Norwich Main Dealer

Well today Desira decided that the oil change interval on the Twin air is 18000 miles not 9000 which it is.

The supercilious woman on the phone got well past annoyance in a very few minutes and laughed in my face when I disputed this. People who don't know what they are talking about should not be customer facing. I hereby withdraw any recommendation of this firm and suggest you shop elsewhere as I certainly shall from now on.

In any event the twin air under 6000 miles per year is definitely an oil change candidate. I will resume servicing on the older car myself and the new one is booked in elsewhere for warranty purposes.

Well done Desira service department you have lost a customer that had all the work on three cars done in your workshop for the last 10 years at a stroke when you undoubtedly need the business. Add in the frequency I buy cars adn you look as ridiculous as you are stupid. I shall nominate you for an award for your great business acumen!
__________________
Noop now known as Nooplebe (i.e. in the way wherever he goes) 🐼

Last edited by The Panda Nut; 1 Week Ago at 17:41.
The Panda Nut is offline Reply With Quote Quote 
Old 1 Week Ago   #2
Join Date: Oct 2017
Location: West Yorkshire
Posts: 2,324
Thanks: 107
Trader Rating: 0
chris3234 has donated!
United Kingdom 
Quote Originally Posted by The Panda Nut View Post
Well today Desira decided that the oil change interval on the Twin air is 18000 miles not 9000 which it is.

The supercilious woman on the phone got well past annoyance in a very few minutes and laughed in my face when I disputed this. People who don't know what they are talking about should not be customer facing. I hereby withdraw any recommendation of this firm and suggest you shop elsewhere as I certainly shall from now on.

In any event the twin air under 6000 miles per year is definitely an oil change candidate. I will resume servicing on the older car myself and the new one is booked in elsewhere for warranty purposes.

Well done Desira service department you have lost a customer that had all the work on three cars done in your workshop for the last 10 years at a stroke when you undoubtedly need the business. Add in the frequency I buy cars adn you look as ridiculous as you are stupid. I shall nominate you for an award for your great business acumen!
Unless I've read this wrong did the dealership say the oil change interval is 18k?

I'm fairly sure that's what the original spec was/is? Unless it's been changed to 9k
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

chris3234 is offline Reply With Quote Quote 
Old 1 Week Ago   #3
Join Date: May 2011
Location: Norfolk UK
Posts: 10,515
Thanks: 493
Blog Entries: 8
Trader Rating: 0
United Kingdom 
Re: Norwich Main Dealer

On the plus side, they’ve just opened a new fiat dealership in Norwich... https://motorvogue.co.uk/

I can’t say what they are like but Desira should be more careful now they have competition so close on their door step.

That said where I live they seem more interested in selling Chinese MG crap.
__________________
Maker and voice behind the YouTube channel PuntoHowTo 10k subscribers canít be wrong

And now the owner of a shiny new PuntoHowTo Drivetribe
AndyRKett is offline Reply With Quote Quote 
Old 1 Week Ago   #4
Join Date: Apr 2017
Posts: 2,307
Thanks: 158
Trader Rating: 0
United Kingdom 
Re: Norwich Main Dealer

If fiat mileage recommendation for oil change was not what you were saying that should have been explained politely. Certainly oil change on age should have been considered.
What a shame.
Good that Andy has provided an alternative.
Good luck.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

jackwhoo is offline Reply With Quote Quote 
Reply
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump
Similar Threads
Thread Thread Starter Forum Replies Last Post
(T) 3 weeks at main dealer!!! ame Grande Punto 0 26-01-2015 15:42
(T) main dealer help please... panda182 Panda 8 11-10-2012 14:33
(G) For those not going to the main dealer for servicing..... roadster1_98 500 3 17-06-2009 10:02
(G) MOT: Is it best to get it from a main dealer? BCD Panda 24 23-12-2008 11:09
(T) Main Dealer Service TJE Doblo 7 25-11-2008 12:16