Register Login
FIAT Auto Specialist Team
Reply
 
Thread Tools Search this Thread
Old 05-02-2020   #16
Join Date: Oct 2017
Location: Edinburgh Scotland
Posts: 4,365
Thanks: 435
Trader Rating: 0
Pugglt Auld Jock has donated!
United Kingdom 
Re: recommend me internet providings

Years and years and years ago we bought our first freezer (think it was Currys) and part of the deal was a free Sky package for a year (think it was called the family pack but maybe that was later on) This was in the days when Sky was analogue - we were hooked. Then when we bought our first laptop it seemed natural to just stay with Sky for our internet - which then became broadband. So we had our TV, landline and broadband all with Sky and the price seemed reasonable. Over the years we added a few things like the F1 channel and HD.

About two and a half years ago Mrs Jock said to me one evening "Do you realize our Sky payments now cost us more than our heating bill"? We went on line and checked it all out and thought "I wonder what life without Sky TV would be like"? So, after Christmas, once all the relatives had gone home, we shut off the Sky HD box and watched Freeview on our TV instead for about a month. The TV's program guide/interface is an early version and diabolically horrible to use, but we realized we could get pretty much everything we wanted on Freeview so we cancelled our Sky TV subscription. I actually threatened to cancel everything so they passed me through to their retention team and after about 20 minutes of careful, calm, determined negotiation I came away with the standard wired, unlimited broadband (what we'd had all along) and my unlimited calls to landlines and mobiles and, at that time, US calls (to my sister and daughter) all for 18 a month. Oh, and they sold me their latest Q hub for 15 too. That was a bit of a bone of contention though because I couldn't get it to work on my home network. They wanted to send an engineer at 65 so I just left the hub in it's box and carried on with the old netgear router but slightly worried about it's security.

Then I bought a HUMAX Freesat box which has a very good program guide and all the rest of the bells and whistles (catch up, recording, pause live tv, etc, etc) which gives us just about as good an experience as the Sky used to.

Just before Christmas the contract came to an end and Sky warned us our contract was increasing to a quite ridiculous figure. I forget now but it really was ridiculous like about a 200% increase. I genuinely believe that the previous 18 deal we had with them was quite exceptional and they did it to retain our custom so was not expecting to get such a good deal this time but, as we are generally very pleased with their service I decided to try negotiating.

Having told them how offended I was by the ridiculous amount of money they were going to be charging us and that I wanted to cancel I was passed back to the retention people again and after "playing silly games" with them for about a half hour, maybe more, and getting them to agree to send an engineer for free to sort out the new router, I had the whole thing renewed for 18 months @ 24 a month. I dropped the US deal as we can skype/facetime my sister and my daughter and family are back over this side of the pond now.

I'm pretty ignorant about all this tech, don't really know how to check my download speeds but I do know we can do catch up and download TV stuff with me on my laptop and Mrs J on her iPad without anything slowing down or Buffering (I think that's the word?) When my daughter comes up with her family they all have iPads/phones/laptops/etc and we still don't get any problems so that'll do us just fine - don't seem to need this fibre stuff.

So my experience is to find a supplier you're happy with and then negotiate, quietly, politely but determinedly and in a civilized manner, but don't give in and don't get frustrated if it takes some time. I'm not that fanatical about chasing the very last pound I just keep gently chipping away at them and don't let them put the phone down 'till I get a reasonable result.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Pugglt Auld Jock is offline Reply With Quote Quote 
Old 05-02-2020   #17
Get a wriggle on!
 
levemircento's Avatar
Join Date: Dec 2006
Posts: 2,025
Thanks: 109
Trader Rating: 0
levemircento has donated!
United Kingdom 
Re: recommend me internet providings

Quote Originally Posted by Pugglt Auld Jock View Post

So my experience is to find a supplier you're happy with and then negotiate, quietly, politely but determinedly and in a civilized manner, but don't give in and don't get frustrated if it takes some time. I'm not that fanatical about chasing the very last pound I just keep gently chipping away at them and don't let them put the phone down 'till I get a reasonable result.
My next door neighbour works for VM [sadly, he cant get a friend a better deal], during my call to VM today they seemed happy to lose a customer.

You can get same deal as a new customer for 27pm, but they told me that to be classed as a "new" customer we must have left the service 60 days prior, something along those lines, ridiculous really.

I have to give 30 days notice to end, our neighbour thinks they will contact us a week or so after we do that and offer a deal, but in all honesty I doubt they will, it would have to be 20 less than it is now.

My other half will make that call, she is better at that sort of thing, but VM is good at what they offer I would never dispute that aspect, we have no downtime, good speeds, and its free to call customer service, its just that they dont offer a deal in our price range.

Likes Pugglt Auld Jock liked this post
__________________
must be time for a brew
levemircento is offline Reply With Quote Quote 
Old 06-02-2020   #18
Join Date: Oct 2017
Location: Edinburgh Scotland
Posts: 4,365
Thanks: 435
Trader Rating: 0
Pugglt Auld Jock has donated!
United Kingdom 
Re: recommend me internet providings

Interesting to hear of your experience with VM. My pal round the corner has had a very similar experience. He has also had problems with the service, especially his TV experiencing breaks in service and it seems to be because so many people in the area are with them? Regarding their indifference to you threatening to leave, I may well be wrong, but I think their attitude is that, with their completely separate infrastructure, it seems to be more problematic to swap to a different (wired) provider? So they play it down to the wire more "enthusiastically" than others. I'm actually very pleased with Sky but I do wish we didn't have to do this silly "dance" with them at renewal time. The only amusing thing is that you can tell that the person you are negotiating with is well aware it's all a big game too. I find the two of you can have a few jolly good laughs over the "sillyness" of it all - which all helps to break the ice and make negotiating more pleasant.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Pugglt Auld Jock is offline Reply With Quote Quote 
Old 08-02-2020   #19
Join Date: Oct 2017
Location: West Yorkshire
Posts: 3,741
Thanks: 212
Trader Rating: 0
chris3234 has donated!
United Kingdom 
Quote Originally Posted by levemircento View Post
been on with this today, wont be staying with VM, package deal [tv,phone,bb] is 40pm, I asked about bb only, which was just 1 less.

talktalk is cheap, but the reviews are shocking, and its premium rate customer service line, often with no fix after an hour of being on the phone

plusnet seems good, 24pm, plus a install fee to switch from VM phone line to the original bt one, I asked about the customer service line and its free to call.

can I have more plusnet reviews, that would be great, ta
Talk talk don't use a premium rate support line there free phone and 03 numbers to call
Support on the forum is good if a little slow
Phone customer service if mostly untrained monkeys that won't go off there script however
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

chris3234 is offline Reply With Quote Quote 
Old 09-02-2020   #20
Get a wriggle on!
 
levemircento's Avatar
Join Date: Dec 2006
Posts: 2,025
Thanks: 109
Trader Rating: 0
levemircento has donated!
United Kingdom 
Re: recommend me internet providings

so, the mrs spoke to VM today to give 30 days notice to end, but they have offered us broadband only for 32, she was happy with that so we are remaining
__________________
must be time for a brew
levemircento is offline Reply With Quote Quote 
Reply
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump
Similar Threads
Thread Thread Starter Forum Replies Last Post
What do you do on the Internet? x Alex x Leisure Lounge 41 24-06-2008 19:47
The Internet Craig G Leisure Lounge 56 04-01-2008 13:25
any recommend retailers for optimax batteries?or other recommend batteries? Paul R FIAT Boo Archives 11 10-11-2005 14:09