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Old 19-12-2015   #151
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Re: The one and only Dualogic failure thread

I'm so sorry you had to get rid, but it is a cautionary tale for other second hand 500 dualogic wannabes... Best buy new or avoid!

Wishing you all the best with the new car. I just traded my Punto Abarth for Renault Twingo and I don't regret it for a moment! Good luck!
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Old 19-12-2015   #152
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Re: The one and only Dualogic failure thread

Cheers man...

Now, where's that Megane Owners forum?
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Old 19-12-2015   #153
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Re: The one and only Dualogic failure thread

Quote Originally Posted by Barone View Post
Cheers man...

Now, where's that Megane Owners forum?
thanks for getting back to us,

(personally I believe you were legally obliged to a full refund..)

"Bon Chance" with the Renault
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Old 19-12-2015   #154
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Re: The one and only Dualogic failure thread

Quote Originally Posted by ahmett View Post
Basically, when the dualogic gearbox starts to leak hydraulic fluid, it starts causing problems. When this happens, it does not necessarily mean that it will leave you stranded on the side of the road, but it will definitely start acting weird.

It's a PART of the Control System that needs service / replacement,

NOT the GEARBOX - that'll contain GEAROIL.
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Old 19-12-2015   #155
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Re: The one and only Dualogic failure thread

Quote Originally Posted by varesecrazy View Post
thanks for getting back to us,

(personally I believe you were legally obliged to a full refund..)

"Bon Chance" with the Renault
Cheers mate. Under the revised Consumer Rights Act October 2015, I am entitled to a full refund if rejected within 30 days as not fit for purpose. In other words if described as "good runner" clearly it wasn't. If after this time, then the onus is on you to prove that it as inherently defective at time of purchase. Then it becomes a "battle of experts". Interesting to note that you have these rights whether or not there is any warranty implied or otherwise.

I had no choice as the dealer said he was broke and couldn't refund the money. Couldn't/wouldn't, who knows. I did the best I could given the circumstances. At least I can now get around @Christmas, as soon as I sort out that bald tyre, indicator bulb and pay an extortionate 180 for car tax...
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Last edited by Barone; 19-12-2015 at 20:00.
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Old 19-12-2015   #156
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Re: The one and only Dualogic failure thread

Right. I've done 5 posts now I can post a link to the blurb on Consumer Rights Act. It might just help someone..

http://www.which.co.uk/consumer-righ...-are-my-rights
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Old 20-12-2015   #157
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Re: The one and only Dualogic failure thread

Quote Originally Posted by varesecrazy View Post
(personally I believe you were legally obliged to a full refund..)
Having rights is one thing. Being able to enforce them in practice against a stubborn, cash-poor seller is another thing entirely.

If you take the seller to Court, it will likely be at least six months before you get any money back, and if the seller goes bankrupt or puts the company into administration before then, you likely won't get a penny and you'll still have to pay the Court fees. Plus you won't be able to use the car during that time, so you'll need more ready cash now to buy another one. Do not underestimate the stress or hassle of enforcing your legal rights in this way, even if you do it yourself. Even if you win your case and get your money back, you'll still end up losing a great deal of time and peace of mind.

Been there, done that, got the Tshirt.

Pragmatically, accepting another car was likely the OP's only chance of being mobile this Christmas. Sometimes doing what's necessary has to take priority over doing what's right.

I can't help wondering what'll happen to the old car. For some reason, I'm not seeing 'it'll get repaired properly before being sold on to the next unsuspecting punter' as the most likely outcome. Worryingly, although this is the end of the story for the OP, it might not be the end of the story for the thread.

Despite all the progress that's been made with consumer rights legislation, the old adage of 'buyer beware' is still as valid as ever. Large numbers of cars get traded in because their owners know there is an expensive repair in the offing. Almost all get sold on before that repair ever happens.
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Last edited by jrkitching; 20-12-2015 at 10:22.
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Old 20-12-2015   #158
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Re: The one and only Dualogic failure thread

Damn this just keeps on popping..

Has anybody else replaced the whole robot unit of the Dualogic beside me and Ahmett?
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Old 25-04-2016   #159
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500 duo logic repair Australia how to get contribution

Hi I have issue with 500 (2010 model) in Sydney Australia with duo logic problem well reported in forums. Slips out of drive into neutral, does not engage 1st gear etc) Does anybody have advice as to how to get Fiat Australia to provide "out of warranty" contribution to fix. Any help appreciated as this seems to be more than fair wear and tear problem.
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Old 25-04-2016   #160
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Re: The one and only Dualogic failure thread

Hi. I note from multiple comments that duo logic has a problem. I am based in Sydney Australia and have similar problem with 2010 fiat 500 1.4 litre duo logic with minimum miles. The car has problems selecting 1st/drive from neutral at start and also goes into neutral while decelerating which is very disconcerting. Has anybody got experience with getting assistance in repair from Fiat Australia. Looks like not just a fair wear and tear issue but not reasonably fit for purpose. Any advice in getting Fiat to come to the party would be appreciated.
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Old 25-04-2016   #161
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Re: 500 duo logic repair Australia how to get contribution

Quote Originally Posted by Dshear View Post
Hi I have issue with 500 (2010 model) in Sydney Australia with duo logic problem well reported in forums. Slips out of drive into neutral, does not engage 1st gear etc) Does anybody have advice as to how to get Fiat Australia to provide "out of warranty" contribution to fix. Any help appreciated as this seems to be more than fair wear and tear problem.
Firstly, check the basics. Make sure there's enough fluid in the system, and get any fault codes read using Examiner or MES. It might be possible to do a software reset that restores functionality, but if there's an underlying hardware problem, it'll be a short term fix only.

I'd be surprised (astounded, more like) if you were able to get a contribution from Fiat on a 6 yr old car, but you won't know for sure unless you ask.

I'm moving the last two posts into the main thread to keep everything tidy.
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Last edited by jrkitching; 25-04-2016 at 18:27.
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Old 25-04-2016   #162
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Re: 500 duo logic repair Australia how to get contribution

Quote Originally Posted by Dshear View Post
Hi I have issue with 500 (2010 model) in Sydney Australia with duo logic problem well reported in forums. Slips out of drive into neutral, does not engage 1st gear etc) Does anybody have advice as to how to get Fiat Australia to provide "out of warranty" contribution to fix. Any help appreciated as this seems to be more than fair wear and tear problem.
sounds like a hydraulic problem. as jrkitching said check the fluid. if low, top up. if it is leaking then you have a big problem and it will eventually fail.
so either be prepared to spend about 2000 USD, or get rid of the car.

this is from someone who has gone through exactly what you have and paid 1300 EUR to have the system replaced. and yes i spoke to fiat and got a 10% discount so paid about 1150 EUR to fix it at the main dealer.
all previous attempts to fix the problem just temporarily fixed it and eventually broke over and over again over the course of 2 years until the whole system was changed.
since the whole system was changed it is working normally.

i have a 2010 1.4
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Last edited by ahmett; 25-04-2016 at 13:56.
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Old 21-05-2016   #163
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Re: The one and only Dualogic failure thread

[QUOTE=djay5759;4071305]Hi Fiat family, this is my very first topic to start. I'm from Melbourne, Australia. I bought my 500c 3 months ago (used) at 50,000 kms mileage.

The Duologic transmission started playing up, won't take my gears n stay in neutral. Guess what! Gears stopped responding on my birthday (yesterday) on the most busiest street of Melbourne

So I did take it to the Fiat dealer n this is what they send me in an email
.........................................
Following is the information from Zagame Automotive Group, Richmond VIC 3121 Australia (Fiat Dealer)

"We checked and investigated to find the gear selector actuator failed and leaked out lost pressure etc.
To remove and replace the gear selector actuator is $5990.00 supplied and fitted.

Please note the part is already at trade price."
.........................................

I'm not sure if the dealer is telling me the truth.

Ok so it's a BLOODY EXPENSIVE PART!!!! it's like half of what I paid for this car.

I love my car more than anything (except for my MacBook).

Here in Australian there are not much fiat users hence its very very very difficult to find someone like a local mechanic to fix this.

Guys I need HELP!!!! your FIAT BROTHER from AUSTRALIA needs HELP!

I have seen some other members having similar problems but I didn't quite understand the solution to it.

Please provide me with some kind of solution where I don't have to spend AU $6000.

Any response are appreciated.

Thanks a ton in advance.
Love from Australia. [/QUOTE


Hi
I have similar problem in Australia with Dualogic and was interested to know if Fiat Australia Customer Care were prepared to come to the party regarding remedy.?
Reply appreciated
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Old 22-05-2016   #164
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Re: The one and only Dualogic failure thread

Holy S! why so expensive? this is the highest price for a dualogic system i've ever seen. I payed almost half of this.
The only way to fix the problem is to replace the WHOLE dualogic system, i would suggest you to get rid of the car.
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Old 22-05-2016   #165
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Re: The one and only Dualogic failure thread

Quote Originally Posted by liav24 View Post
Holy S! why so expensive? this is the highest price for a dualogic system i've ever seen. I payed almost half of this.
That's the problem with owning any car outside of its main market. Fiat Australia can charge pretty much what they like; I'm guessing that importing something of this size & weight from Europe isn't going to be either cheap or easy, and there won't be many local independent garages with experience in fixing this sort of thing.

The problem for Dshear is that the $6000 has already been lost. The decision is probably whether to lose it by paying to have the car repaired, or lose it by selling it as it is. On a 6yr old car, the most you're likely to get from Fiat is an offer of the dualogic unit for trade price - which is what that $6000 apparently represents.
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Last edited by jrkitching; 22-05-2016 at 10:19.
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