Not sure whether this post would be most appropriate here or in the "smile" thread. It starts off with me being grumpy though so I'm putting it here.
Back in the summer months, maybe sooner, our built in double oven started doing strange things with it's small top oven/grill. You would turn it on and then, as you turned away, immediately turn off again. If you operated the knob a few times it would eventually behave itself and I also found that if you pushed it inwards, towards the front panel, it seemed to work normally. I assumed the switch was developing a fault and was going to ask an electrician to come and fit a new switch when it started, all of it's own accord, switching itself on with no intervention from either of us. We started switching it off at the big red switch on the wall unless we were actually cooking with it. Rang a couple of electricians who said they couldn't help as we'd need a domestic appliance engineer. I rang one who couldn't come for weeks but said it wasn't worth trying to repair a 10 year old Hotpoint double oven and we would be better just getting a new one. Then, about 3 weeks ago, we had my oldest boy and his family round for the afternoon and an evening meal. We'd just eaten the main course, Mrs J's legendary Steak Pie with roast veg and potatoes dauphinoise, the rhubarb crumble was already in the top oven and Mrs J had gone through to the kitchen to open a bottle of Prosecco when she reappeared at the living room door looking quite shocked and quite quietly said "We've got a kitchen incident going on". I jumped up not knowing what she was meaning, and rushed through to the kitchen to find the crumble well alight in the top oven. I grabbed a towel, flicked the big red cooker switch of and soaked the towel in water as my boy opened the top oven door so I could throw the towel over the crumble. Luckily it went out immediately. I am surprised the crumble topping caught fire but Mrs J says it would be due to the butter in it. So, as you would imagine, that convinced us to scrap the oven and buy a new one. Thinking back to the incident I noticed the heating coils in the roof of the oven - it's electric - were bright red so I'm guessing the thermostatic control failed in some way and just switched the thing to max heat?
I think we've been very lucky. The flames, when my boy swung the door down, were spilling out the top towards the control knobs! Luckily this was for such a short period of time before I got the wet towel over it that there's been no damage to the unit it's all mounted in. I dread to think what might have been if Mrs J hadn't gone through to open that bottle of booze though!
So then the hunt for a replacement was on in earnest. As it's only 20 minutes on the bus, we went up to John Lewis, where we've bought stuff before and had good service. Mrs J requires the top oven to be wide enough to get both her oven dishes in and we took them with us only to find many were too narrow, but not by much, and only the relatively expensive examples had self cleaning linings - a "must" according to her. Unfortunately they didn't have many double oven examples on display for us to try the dishes in - just 4 - so we went home thinking we may have to spend quite a bit more money than we'd planned on. Next day we went to Currys (I'm nervous about buying from them but, from their advert it looked like they had a much bigger display. When we got there it actually transpired they didn't have many more but did have some Lewis's didn't. I'd pretty much decided we were going to buy something like a Bosch, AEG, or other Upmarket brand - When our kitchen was remodelled - about 12 years ago - our kitchen fitter friend had a contract with Hotpoint and got us some fantastic prices so he fitted Hotpoint white goods. For the price we paid I really shouldn't complain but we had Bosch before and the Hotpoint just seemed built down to a price. Also the machines were noisy by comparison. The dishwasher in particular was noisy enough you could hear it in the living room over the TV. It broke a year or so ago and we replaced it with a Bosch which you can hardly even hear standing right beside it! For a couple of days Mrs J had her nose buried in white goods websites and kept coming up with some pretty expensive options. It seems it's the more expensive machines which have these catalytic self cleaning linings. Then, suddenly, she came out with "we're daft"! "At our age we don't need an oven which is going to last 20 years - Look at this", and she showed me this ad: 
https://www.currys.co.uk/products/hotpoint-dih-82g-b-electric-double-oven-black-10280855.html Oh dear, it's a Hotpoint and it's Currys! However, it does tick all the boxes. Spent ten minutes or so looking at the specs and it does fit all the parameters. Also, being black, it'll match our new microwave and contrast well with our white shaker style kitchen. Lets sleep on it.
This is were we change to a "what's made you smile". Quite soon the next day she noticed the price had been knocked down over what they had been selling it for and that tipped the balance so we got on the website and ordered one. It's been over a week since we did that as, due to family commitments, we couldn't commit to a fixed time for installation until today. The delivery and installation went entirely according to plan and the Currys electrical fitter and his assistant were very friendly, efficient - he was in inspecting our consumer board and ran a number of tests withan impressive looking meter before installing the new unit. Very neat worker, left no mess behind and even took away our old broken Microwave which has been cluttering up my workshop. I really couldn't fault them. I've just had it running on a hot setting for 30 minutes to burn it in - as they suggest doing - and now have the back door and kitchen windows open trying to get rid of the burnt smell you get with new elements.
So, OK, we bought from Currys and it's another Hotpoint, the two things I'd intended to avoid, but actually the purchasing and installation have been good experiences. Hope we don't need to get any warranty/repairs claims lodged as that seems to be where most of the negative stuff I've seen is relevant to - which reminds me I must go online and fill in the Hotpoint extended warranty. The machine itself? much more sleek and up market looking than the one it's replacing and the fans run so quietly they are not intrusive at all. Mrs J is studying the settings and controls - it has more cooking options than the old machine - and is almost excited about cooking a meal using it. I feel very thankful that we we are not looking at recovering from a burnt out kitchen, or worse, I'll never deny her a bottle of bubbly ever again!