The old Flymo rotary mower is now over 20 years old, is noisy and vibrates. So I've been slowly looking at replacements.
Then up popped a Mountfield electric. They had a good name for their larger, industrial models, so worth a look, I thought. Seems Mountfield are owned by an Italian company, Stiga, and the electric model is one of theirs, with the Mountifield name on. Mountfield's own website had an offer, instead of £139, now £79. Bargain. Sadly not.
3-5 days delivery they promise, and delivered in on the 6th day, yesterday, Saturday, so no support available.
Opened the box, unloaded all the bits.
First issue. The lower parts of the handle need attaching. The instructions do not say how, as they state they are already attached. So from a tiny pic, about the size of a 10p piece, the bits get pieced together. The lower handle has three positions, adjustable with a toothed ring, and a 'quick release' lever. The right hand toothed ring is a poor fit. The lever squeezes against a flat washer, which sits against the handle. The handle is a round tube, squashed, not flat, but more a figure 8 with a wide centre. The washer is almost big enough to bridge it properly. If the handle is tightened in line with the handle, it rocks the washer, preventing it working. Turning it 90 degrees may mean it is now too tight, or too loose to do its job. That is of less consequence, as the transition from off to on, has a sharp step, which is difficult to go over. If the handle is slack enough to go over, it will not be tight enough to hold the handle. So you turn the handle, then rotate it to tighten more. Would be better just as a turning knob. The handle is too long to turn, unless the cutting height is on max, otherwise the wheel gets in the way.
By this time, I'm a bit miffed.
Next we have to attach the top part of the handle, a U shape. At this point it becomes apparent that the two lower parts are not parallel, and not adjustable, as they have three positions only, each pair giving the same result. The top of the handle is not level, being significantly lower at the right. Even without any trace of OCD, that would be annoying. This can't be obviously fixed.
It is packed back in its box. A strong email has been sent, demanding they collect it and refund the cost. We await Monday's response.
How to destroy a reputation.