What's made you grumpy today?

[pooroldcodger]

I work in a 3Store. I am a sales person, therefore... it is my job to sell things. Some man walks in. He has been in before and has had a look around and then proceeded to tell me that I will never be able to match the plan he's with on o2 and walked out. Fair enough.

So he comes in again, I say hello! and smile. I get a dirty look. I ask him what's brought him in today, he says "just looking". This is not an answer to my question. He said this while looking at the iPhones, so I try to get a conversation started with him and ask if he's been in the store before as he looks familiar, and he says "probably", with his back turned to me.

Now, you get a lot of arse holes come in who are "just looking" and are literally wasting mine and their own time as they blankly stare at dozens of plastic demo phones they have no idea about or cant afford. People don't realise I'm not some comission hungry freak and I do have the relevant knowledge and expertise to help them make an appropriate handset and plan choice. There's no need to be so bloody ignorant. Manners don't cost a penny. Stupid prick. Karma's gonna get ya.

Back in the old days I used to work in a shop - well a department store, but same thing. Now and then you would get strange people in who liked to think they were somehow getting the upper hand on you by not letting you engage with them at all. They were very common in the "technology" type departments (well what passed for technology in those days!). I think ity was because they felt they had superior knowledge, but couldn't afford it anyway.
Don't take it to heart. Just smile, be polite, and go find a genuine customer (which you probably already do anyway).
Good luck. There are some miserable people out there!

 

[MadMan0]

Get a new clutch?

Time to double clutch and rev matching...... once you've got going that is

:bang:
Clutch is ok, still got some thickness to it. although it's starting to slip it's not the problem.
The clutch master cylinder is leaking, I presume the seals have gone quoted £150 for the part & £300 to have it fitted at garage. so i'm going to have to wait until june to get the money and the time to do it my self.

In the mean time i have topped up the fluid to max, tried to bleed the system best i could and it is now drive-able (Will be driving with a can of Dot-4 fluid in the boot to top up every 2 weeks) - slow leak

 

[dave]

hollyoaks, :bang:

 

[denideth]

Back in the old days I used to work in a shop - well a department store, but same thing. Now and then you would get strange people in who liked to think they were somehow getting the upper hand on you by not letting you engage with them at all. They were very common in the "technology" type departments (well what passed for technology in those days!). I think ity was because they felt they had superior knowledge, but couldn't afford it anyway.
Don't take it to heart. Just smile, be polite, and go find a genuine customer (which you probably already do anyway).
Good luck. There are some miserable people out there!

Ahh! I'm glad you can relate to my troubles! I had a "just looking" customer today again - what is it with that phrase?

 

[jip0]

Ahh! I'm glad you can relate to my troubles! I had a "just looking" customer today again - what is it with that phrase?

it is usually because people think your gonna try and sell to them non stop so they say just looking to get rid of you. I do it when someone comes bounding up to me in a shop

alot of the time i am just looking because i have no intention of buying it mostly coz i cant afford it. this usually happens when i am wasting time coz i am waiting for something.

if i am going to buy something then i probably will accept the persons help

i dont mean this offensively

 

[denideth]

it is usually because people think your gonna try and sell to them non stop so they say just looking to get rid of you. I do it when someone comes bounding up to me in a shop
alot of the time i am just looking because i have no intention of buying it mostly coz i cant afford it. this usually happens when i am wasting time coz i am waiting for something.
if i am going to buy something then i probably will accept the persons help
i dont mean this offensively

None offence taken man! I like hearing from other points of view.
...but why wouldn't people want to talk to me when I come bounding towards them! :yum:

When people say "just looking" while physically staring at a phone, I'm under the impression that they may be too stubborn to ask for help out right so I have to ask more questions to get them to talk to me. So it makes it frustrating for the customer who literally isn't interested, and the member of staff who is trying to get blood from a stone.

We've got lasers on the doors that count how many people are going in and out that day, so if 70 people walk in and only a few buy something, the big boys at HQ ask us why only 13 sales were made and not 70... which is why it gets annoying when the customer doesn't open up, even if it is to say that they're not buying anything 'cause at least then we can say that's why.


I've decided that when someone with no manners comes in and it feels like I am talking to a brick wall, I'm gonna be a d!ck and pester them until they leave my shop. :slayer::yum: The joys of retail, eh

 

[Kier]

None offence taken man! I like hearing from other points of view.
...but why wouldn't people want to talk to me when I come bounding towards them! :yum:

When people say "just looking" while physically staring at a phone, I'm under the impression that they may be too stubborn to ask for help out right so I have to ask more questions to get them to talk to me. So it makes it frustrating for the customer who literally isn't interested, and the member of staff who is trying to get blood from a stone.

We've got lasers on the doors that count how many people are going in and out that day, so if 70 people walk in and only a few buy something, the big boys at HQ ask us why only 13 sales were made and not 70... which is why it gets annoying when the customer doesn't open up, even if it is to say that they're not buying anything 'cause at least then we can say that's why.


I've decided that when someone with no manners comes in and it feels like I am talking to a brick wall, I'm gonna be a d!ck and pester them until they leave my shop. :slayer::yum: The joys of retail, eh

But maybe they are just looking? I hate it when I'm in a shop and someone comes up trying to sell me stuff.

Rather than **** them off, why not just say 'OK, if you need help/advice just let me know'. If someone did that to me, I would walk out without spending any money.

Remember, they might be a mystery shopper you are being a dick to . Don't think that will go down too well high up.

 

[Andy Monty]

None offence taken man! I like hearing from other points of view.
...but why wouldn't people want to talk to me when I come bounding towards them! :yum:

When people say "just looking" while physically staring at a phone, I'm under the impression that they may be too stubborn to ask for help out right so I have to ask more questions to get them to talk to me. So it makes it frustrating for the customer who literally isn't interested, and the member of staff who is trying to get blood from a stone.

We've got lasers on the doors that count how many people are going in and out that day, so if 70 people walk in and only a few buy something, the big boys at HQ ask us why only 13 sales were made and not 70... which is why it gets annoying when the customer doesn't open up, even if it is to say that they're not buying anything 'cause at least then we can say that's why.


I've decided that when someone with no manners comes in and it feels like I am talking to a brick wall, I'm gonna be a d!ck and pester them until they leave my shop. :slayer::yum: The joys of retail, eh

Same with most shops what the Fat cats in the offices cant see is it drives people away

This american style meet and greet really annoys me then half the time when you ask them for help you get a blank look. even in specialist shops .....


take today walked into a large well known hiking/ outdoors shop....

"Can i help you?"

"Got any Down proofer?"

"whats that?" :bang: :bang: :bang:




I think the "just looking" phrase is a polite way of telling shop staff to Foxtrott Oscar and leave them alone...

 

[dave]

Same with most shops what the Fat cats in the offices cant see is it drives people away

This american style meet and greet really annoys me then half the time when you ask them for help you get a blank look. even in specialist shops .....


take today walked into a large well known hiking/ outdoors shop....

"Can i help you?"

"Got any Down proofer?"

"whats that?" :bang: :bang: :bang:

did you meant to ask for down proof?

 

[JustAndy]

In my job, the rule is that every customer who walks in has to be spoken too even if its just a greeting and most people are pretty happy when you welcome them with a smile but if its quiet and no one has spoken too them when i walk over and ask if they need any help finding anything they are usually pretty rude if they are just looking but most are fine when they walk past you and you say hi to them

 

[Rigby]

:bang:
Clutch is ok, still got some thickness to it. although it's starting to slip it's not the problem.
The clutch master cylinder is leaking, I presume the seals have gone quoted £150 for the part & £300 to have it fitted at garage. so i'm going to have to wait until june to get the money and the time to do it my self.

In the mean time i have topped up the fluid to max, tried to bleed the system best i could and it is now drive-able (Will be driving with a can of Dot-4 fluid in the boot to top up every 2 weeks) - slow leak

Change it yourself? The gaiter went on mine so i changed the whole thing, part cost about £20 and it took me half an hour to change it.

 

[jenks69]

Same with most shops what the Fat cats in the offices cant see is it drives people away

This american style meet and greet really annoys me then half the time when you ask them for help you get a blank look. even in specialist shops .....


take today walked into a large well known hiking/ outdoors shop....

"Can i help you?"

"Got any Down proofer?"

"whats that?" :bang: :bang: :bang:




I think the "just looking" phrase is a polite way of telling shop staff to Foxtrott Oscar and leave them alone...

Don't forget the well known hiking / outdoor shops generally just have "Retail Staff" who get the odd bit of training from manufacturers every now and then, even then it's more often than not the managers that get the training and pass it down, I tend to think of them as the Halfords of the outdoor shops

 

[Andy Monty]

did you meant to ask for down proof?

thats the nickwax name for their product


Wasnt fussed if they had Nickwax, Grangers, Storm on the shelf just a waterproofing agent for down hence Down proofer.......

 

[Andy Monty]

Don't forget the well known hiking / outdoor shops generally just have "Retail Staff" who get the odd bit of training from manufacturers every now and then, even then it's more often than not the managers that get the training and pass it down, I tend to think of them as the Halfords of the outdoor shops

I know what your saying but unless i travel into the hills 50+ miles away to the likes of Castleton where the "real" outdoor shops are im stuck with these..... oh and e-bay



And Dont get me started on B&Q's attempt to wrange out of a cash refund for a 4 month old faulty item that they couldn't replace/ repair..... NO i do not want a credit note....

 

[denideth]

In my job, the rule is that every customer who walks in has to be spoken too even if its just a greeting and most people are pretty happy when you welcome them with a smile but if its quiet and no one has spoken too them when i walk over and ask if they need any help finding anything they are usually pretty rude if they are just looking but most are fine when they walk past you and you say hi to them

Where do you work?
I've had a woman PUT HER HAND IN MY FACE and shout "JUST LOOKING, DONT HASSLE ME OR I'LL LEAVE"


...I said hello

 

[JustAndy]

Where do you work?
I've had a woman PUT HER HAND IN MY FACE and shout "JUST LOOKING, DONT HASSLE ME OR I'LL LEAVE"


...I said hello

I work at Game and if someone did that too me id probably get a manager to kick them out, theres no way id take that from someone

 

[jenks69]

Listening to kick ass music makes me want to go out and mosh my tits off at a decent metal / rock venue. I miss The Corporation oh so much and the Casbah too

How have I managed to move further and further away from them I was always planning a trip to Sheffield for a mega night out with good friends, great ale and music before becoming a Dad. I think I've missed the boat baby coming in 12 sleeps time! Wahoo for baby coming Doh! :doh: for me not getting off my butt when I've had the chance over the last few years.

 

[MadMan0]

Change it yourself? The gaiter went on mine so i changed the whole thing, part cost about £20 and it took me half an hour to change it.

Where did you find the clutch master cylinder for only £20! i've checked 4 places and cheapest i've got it £109

 

[ChrisUK]

Where do you work?
I've had a woman PUT HER HAND IN MY FACE and shout "JUST LOOKING, DONT HASSLE ME OR I'LL LEAVE"


...I said hello

I'd say fine, goodbye take your "custom" elsewhere.

I'm so glad I'm not in a customer service role, I really don't get on with people and can't stand idiots :bang:.

 

[Venters]

Where do you work?
I've had a woman PUT HER HAND IN MY FACE and shout "JUST LOOKING, DONT HASSLE ME OR I'LL LEAVE"


...I said hello

If they are just looking they are worth nothing. So who cares if they leave?