Dear,
Thank you for your query regarding the Sony Ericsson C902.
Unfortunately you cant degrade the software on the handset. If you are still having problems with the handset try the following again :
We are sorry to hear of the issues that you are having with your Sony Ericsson handset.
From the issues that you have described we would suggest that you update the Software on your Sony Ericsson handset. This can be done free of charge using our Sony Ericsson Update Service tool. To carry out the update you will need internet access and a USB cable.
It may be the case that user data is lost during this upgrade. We therefore recommend backing up any data to your SIM card, Memory Stick, or PC before upgrading.
Please follow the steps below to download and install the update service software:
1. Go to
www.sonyericsson.com/support
2. Select UK
3. Select your model of handset
4. Click on Sony Ericsson Update Service
5. Click the link, and then click Run or Save.
6. Let the Sony Ericsson Update Service install.
Once you have installed the Sony Ericsson Update Service you will need to launch it. Once it opens simply follow the instructions that you will see on screen. The update should then begin.
In the event that this does not resolve your issue, we recommend that you send your handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently 7-10 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.
Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.
For more information on your Sony Ericsson Limited Warranty please consult your User Guide or visit
www.sonyericsson.com/support.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Darren Sibbald
Sony Ericsson Call Centre
mailto:
[email protected]
http://www.sonyericsson.com