Hello, this issue just happened to my wife, we have 2014 500L , with a dual clutch transmission, she was at Starbucks Drive Through, and the vehicle shut off on her and smoke was coming under the hood, she couldn't start the vehicle, someone helped her to push it, and she was with a 17m old baby in the car, Houston 85 Degrees, I came to check it, after 25 min the vehicle started, and I drove it to the dealership, before that I have checked oil and fluids, everything looks normal, I came in to the dealership and their answer by the service manager was immediate: it is a normal operation of the vehicle, the transmission is over heating and causing the vehicle to shut off in order to cool it down.
nothing been done, they didn't want to do nothing, and they keep claiming it is a normal operation, the vehicle never done it for 22,500 miles, and today it did this for the first time, we love the vehicle but it is ridiculous.
I have talked to costumer service and help, and they keep saying that this is a normal operation and nothing can or will be done.
I am looking into law suit as of now.
my direct email for questions or advices is
[email protected]
please let me know if you guys have anything that can help me.
thank you.