Well these halfwitts have still not finished the repairs so legal procedings were instigated this morning. I was going to just collect willie today until advised not to by the solicitor and Consumer advice dept. We don't have any of these type of dealings in our job until it turns nasty and even then have nothing to do with the civil law side of it.
After going through all the legal points there are a few matters that may be of interest that may help people in simmilar circumstances in the future.
I won't air them now but if anyone is in the same position please PM or e-mail and I'll tell you what you need to do.