- Joined
- Oct 7, 2005
- Messages
- 412
https://www.fiatforum.com/showthread.php?t=67
This may be a bit of an idiotic idea, but I thought I'd mention it anyway.
Having read the thread above, it's quite clear that the majority of Fiat owners on this forum aren't receiving the service they expect. Some may be fully justified; some may just not understand the situation and are blaming the dealer. Either way they are dissatisfied (well dur!
)
A thread like this could put off a potential buyer (either new or used) as I believe this is one of, if not, the biggest Fiat site for the UK. Anyone who has any concept of business management would know that, for a company to last, you need repeated sales. Now there are plenty of threads on the forum from disgruntled Fiat owners, who have stated clearly that they will not buy another fiat for a long time.
Now, I am not saying that other car companies have don't disgruntled customers, nor am I saying every Fiat dealership franchise has employed a bunch of incompetent people to run the place, as I have had to deal with the good and the bad at the very same dealership; but am a firm believer that something can be done to shorten the list to a couple of unfortunate people (Just thought I’d clear that up)
So, would it not make sense to forward it onto someone at Fiat UK who actually deals with the customer service of the franchises to try to get to the bottom of the problem raised by the people who have kept faith with them?
Sure, the e-mail/letter may get disregarded, but never know what may come of it. If people have made individual complaints there’s a tendency in many organisations for the complaint to be disregarded. It may be the way a customer is told something, or a lack of communication internally, or misleading information etc.
I apologise for the length, but if things are as bad as people say, maybe something can be done?
This may be a bit of an idiotic idea, but I thought I'd mention it anyway.
Having read the thread above, it's quite clear that the majority of Fiat owners on this forum aren't receiving the service they expect. Some may be fully justified; some may just not understand the situation and are blaming the dealer. Either way they are dissatisfied (well dur!
A thread like this could put off a potential buyer (either new or used) as I believe this is one of, if not, the biggest Fiat site for the UK. Anyone who has any concept of business management would know that, for a company to last, you need repeated sales. Now there are plenty of threads on the forum from disgruntled Fiat owners, who have stated clearly that they will not buy another fiat for a long time.
Now, I am not saying that other car companies have don't disgruntled customers, nor am I saying every Fiat dealership franchise has employed a bunch of incompetent people to run the place, as I have had to deal with the good and the bad at the very same dealership; but am a firm believer that something can be done to shorten the list to a couple of unfortunate people (Just thought I’d clear that up)
So, would it not make sense to forward it onto someone at Fiat UK who actually deals with the customer service of the franchises to try to get to the bottom of the problem raised by the people who have kept faith with them?
Sure, the e-mail/letter may get disregarded, but never know what may come of it. If people have made individual complaints there’s a tendency in many organisations for the complaint to be disregarded. It may be the way a customer is told something, or a lack of communication internally, or misleading information etc.
I apologise for the length, but if things are as bad as people say, maybe something can be done?