I'm originally from Oxford & the Parents are still there. We didn't wanna give Hartwell the business for the Parents 500 purchase because of experience with their Vauxhall & Ford franchises.
There's 4 possible nearby options that avoid Hartwell:
Mellors of Challow - not 100% sure if they can order new Fiat's, but they did servicing on my Mk1 Punto that i owned a few years back & were decent enough. It was quite an old-school outfit (hand written invoices etc) but if that doesn't bother you, might be worth a go.
JayBee Motors, Banbury - Only just got the Fiat franchise but bought a Renault from them a few years back. The car was very problematic and whilst not perfect, they could've been a hell of a lot worse and the errors made seemed purely accidental.
T H White, Cirencester - Another recent addition to the Fiat network. Never used them or even been there but they're a long established company that also sells agricultural vehicles and Land Rover, Izuzu and Subaru aswell as Fiat/Alfa (and Abarth coming this year). I can't imagine Izuzu or Subaru put up with shoddy customer service from their franchises, so might be a good bet.
Grays Garage, Warwick - We used Grays for the purchase of my Parents 500 TA Lounge and they were excellent. Knowledgeable and not at all pushy. Kept in contact during the order process, but only phoned when they had something worthwhile saying. Professional and thorough on handover, phoned to make sure everything was ok after collection & were apparantly very helpful when the 500 threw a wobbly last week & wouldn't start & my Mum phoned them to ask if there were any known faults like this reported to them. We dealt with Jane for the purchase, though the whole outfit seems staffed with people who actually want to be there, rather than just go there daily for abit of money. Good, old-fashioned customer service was how my Dad summed it up, which is why Grays got our custom.
One further away recommendation would be Pewsham Garages near Chippenham. That's where i've taken my Stilo for servicing/work and they're much the same as Grays. Small showroom, no fancy frilly bits, just decent, honest service. We'd have gone there for the 500 but Grays were open later on a Sunday when the parents were initially looking, so to allow us time to get from Oxford, we figured Grays the best option at the time & following the good service on the initial visit, saw no reason to look elsewhere to place an order.
Best of luck.
