Need some help on getting a refund from the US!!

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Need some help on getting a refund from the US!!

R

Ryan

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Right,

On May 14th, i ordered somne wheels from an American website for £550. When i ordered them, from a guy called jeremiah (queer), he said they would take 2 weeks to arrive at manchester airport.

2 weeks came and went, no wheels, so i rang up and he said there waiting for them to recieve them from their warehouse and that he would let me know by email when they wer ready to be sent (lie number one)

another 2 weeks passed, still no wheels, i rang again and he said that they had sent the wrong fitment to them, so they needed to return them and be provided the right fitment, again said he would let me know by email (lie number 2)

About 5 days later, i rang back to try cancel the wheels, but he said that they had been sent that day (lie number 3) and i said ok (figuring id just sell them on ebay as i no longer wanted them) and he said that he would email me the tracking number (lie number 4)

2 days later i still hadnt recieved an email, so i rang back, and he asked what my email address was, but the line was breaking up, so he **** hear me and put me on hold, then came back and said is your email adress so and [email protected], i said yes, then he said oh sorry we had the wrong email address (lie number 5, if they had the wrong one, how did they know the right one without me telling them), and that again he would email me the tracking number straight away (lie number 6)

2 weeks later after i return of holiday, still no reply, so i rang up and asked to speak to the manager, who then put me back through to jeremiah, who after plenty of stuttering and bull ****ting, said they no longer made the wheel, despite the fact they had apparently sent them out to me. he asked if i wanted a refund, and i said yes, to which he said i would recieve a refund the next day (lie number 7)

2 weeks later (yesterday) i rang and spoke to another manager, who again put me thorough to that ****, who said they must have forgotten and would email me yesterday irrelevant of the situation to inform me what would happen (how the refund wud take place) (lie number fuking 8)

I really dont know what to say or do, im just getting lied to every time i ring up, what can i do or say to them??
I paid through paypal, but because its been over 45 days since i ordered them, they arent intersted
help!
ryan
 
there are laws under the distance selling regulations. If this was in europe then it would be a whole lot easier but I think the USA is still under these regulations.

Do a search for distance selling regulations and see what info you can find. There are some govenment bodies that will look into this for you or give advice. Auctions are NOT covered under these regulations so anyhthing that you bid for, unless under buy-it-now (this is not an auction), is on your own back.

If you find any info then quote them the regulation and state that if they do not refund you then under regulation X section XX you will start legal proceedings and any legal costs will be claimed back against them.

Hope this helps.
 
When you paid via Paypal was it via a your bank account or credit card ??

If it's from the latter, then make a claim with your card company. They will get the money back from Paypal, who then will have to do something to get the money back from the seller.

If it was from you bank account... I'm not sure if the bank will do anything... always worth having a chat with them though.
 
Call them up (withhold your number), ask to speak to Jeremiah, and confirm with him that he's in the office today. When he says yes, say good, coz you just landed in the U.S. with your brother and you're coming to collect your refund in person unless the credit appears in your PayPal account in the next 10 minutes.
 
lol at anon, cheers very much mike il be ringing them again tonight, this time il sort it out with the manager and not that ****!
 

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