- Joined
- Mar 8, 2020
- Messages
- 432
- Points
- 213
I miss my time as Toyota driver. They do know what they're doing. I remember the infamous third gen Prius recalls, Toyota were absolutely brilliant in how they handled them, communication was excellent and the car always came back fully valeted inside and out, looking better than new. There's a very good book—Toyota Under Fire—about how they turned what could have been a disaster to their advantage to cement customer loyalty. Business schools will be teaching it for years to come.