Technical HELP!!!

[HannahC]

Hi all,
I am hoping someone might be able to shed some light to something that is apparently a mystery!

On NYE a roof tile fell off our house and smashed the panoramic roof on my 2024 Fiat 500. It ended up being an insurance job, the glass shattered and there was some damage to the roof where it meets the pano roof.

The company carrying out the repairs have had the car 4 weeks are are still missing a part that they don't seem to be able to locate. The roof glass has been removed, the new glass roof has arrived and it appears that the plastic trim is not present nor bonded to the glass, the parts diagram from Fiat does not show the plastic trims...has anybody experience this or know where we could find it as Fiat have a technical case open but response is veryyyyy slow!

Any expert advice would be warmly welcomed!

Thanks in advance !!!

 

[Ralf S.]

Where is this plastic trim? Is it around the inner headlining?

If it looks like the part bottom left then the dealer may be able to find it on page 70523 "Interior Trim".


Ralf S.

 

[John202020]

The car is brand new surely Fiat can get the part?

 

[HannahC]

Thanks for the replies! Unbelievably, after all this time, the garage had ordered the wrong part!!!! They ordered the panoramic “sunroof” for the Abarth (not my model) rather than the “fixed” panoramic roof! After 4 weeks, and us questioning if they had in fact ordered the right part, it seems we were correct, and the reason they couldn’t find the plastic housing is because it comes pre bonded to the correct roof! Thanks again for the replies!