General HELP!!!

[HannahC]

Hi all,
I am hoping someone might be able to shed some light to something that is apparently a mystery!

On NYE a roof tile fell off our house and smashed the panoramic roof on my 2024 Fiat 500. It ended up being an insurance job, the glass shattered and there was some damage to the roof where it meets the pano roof.

The company carrying out the repairs have had the car 4 weeks are are still missing a part that they don't seem to be able to locate. The roof glass has been removed, the new glass roof has arrived and it appears that the plastic trim is not present nor bonded to the glass, the parts diagram from Fiat does not show the plastic trims...has anybody experience this or know where we could find it as Fiat have a technical case open but response is veryyyyy slow!

Any expert advice would be warmly welcomed!

Thanks in advance !!!

 

[steveras57]

Hi yes Fiat are well kno

Hi all,
I am hoping someone might be able to shed some light to something that is apparently a mystery!

On NYE a roof tile fell off our house and smashed the panoramic roof on my 2024 Fiat 500. It ended up being an insurance job, the glass shattered and there was some damage to the roof where it meets the pano roof.

The company carrying out the repairs have had the car 4 weeks are are still missing a part that they don't seem to be able to locate. The roof glass has been removed, the new glass roof has arrived and it appears that the plastic trim is not present nor bonded to the glass, the parts diagram from Fiat does not show the plastic trims...has anybody experience this or know where we could find it as Fiat have a technical case open but response is veryyyyy slow!

Any expert advice would be warmly welcomed!

Thanks in advance !!!

Hi yes Fiat are well for there "lengthy" response times( they have already got ya money aint they!) anyway are these trims Absolutely Necessary? or can hey be done without? are the originals broken or could they be re-used/ failing this you could try ringing some of the fiat used spares places such as "club 500 italia" to see if they could help or ,maybe even breakers yards that deal with fiats( but its likely you would have to buy the glass with the trims attached as they probably wont just sell you the trims on there own!)
I responded because i saw that since your post you have got no replys so wanted to give a bit of moral support as ive been in a similar position with trying to source a seemingly non-existent part and know how frustrating that can be ! hope you sort it best of luck!
For some reason when i just revisited the site i can see you have had some more helpful replys from other members !-no idea why they did not show up before i wrote this but hopefully you are sorted now!

 

[HannahC]

Hi yes Fiat are well kno

Hi yes Fiat are well for there "lengthy" response times( they have already got ya money aint they!) anyway are these trims Absolutely Necessary? or can hey be done without? are the originals broken or could they be re-used/ failing this you could try ringing some of the fiat used spares places such as "club 500 italia" to see if they could help or ,maybe even breakers yards that deal with fiats( but its likely you would have to buy the glass with the trims attached as they probably wont just sell you the trims on there own!)
I responded because i saw that since your post you have got no replys so wanted to give a bit of moral support as ive been in a similar position with trying to source a seemingly non-existent part and know how frustrating that can be ! hope you sort it best of luck!
For some reason when i just revisited the site i can see you have had some more helpful replys from other members !-no idea why they did not show up before i wrote this but hopefully you are sorted now!

Thank you so much for the moral support! We are now sorted, the seemingly very incapable garage ordered the wrong pano roof!

 

[steveras57]

Thank you so much for the moral support! We are now sorted, the seemingly very incapable garage ordered the wrong pano roof!

all good!