Has anybody ever returned anything to ebuyer.com?

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Has anybody ever returned anything to ebuyer.com?

Alex

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Just bought 2 TFT monitors one is ok the other has two dark spots on and their rather anoying... Anybody had experiance returning stuff to ebuyer?
 

Stu DemonD

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OK, I have had it go right, and also horribly wrong.

First of all, log into your account, and do an RMA request, explaining why you are returning the goods. Once this is accepted, you get an RMA code, make sure this is clear on front of the package, and return to eBuyer - once there, and checked, they will credit back the item.

When it goes wrong - I have had RMA'd goods returned to me, because the monkeys there refuse to take notes or look at their system - enotes go unanswered for days, what someone says, another denies - so on and so forth. BUT I now make all my enotes FTAO my contact there, plus I now have a phone number for customer service (y)
 

custard

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i would put the RMA number on all sides of the box.makes sure it gets noticed :)
 
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Alex

Alex

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well. They don't have a choice... its been out of the box 20 mins to test so thats well within the 7day european law malarchy for returns so they have to accept it. But it sounds a little bit painful.
 

H2DaE

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I had to return a processor and motherboard which detonated when I turned my PC on for the first time (yes I did set it up right :rolleyes:), and that went fine, a lot better than I expected since they could have blamed it on me and refused to replace it. Although it did take a few weeks to sort out, they apologised for how long it took and let me choose a more expensive motherboard than I bought as they didn't have any of the original one in stock (y)
 

Seraph

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ame here, rather suspect graphics card... didn't work right. went back, returned inside 8days
 

arc

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my housemate had great fun trying to return something. how far from sheffield are you? go hit them in the face with it
 
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Alex

Alex

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OK, so a mixed bag really... Just logged an RMA. I'll be calling them first thing on Monday! In the mean time I'll have to fettle my system to run dual screen.
 
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Alex

Alex

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Quick up date for anybody whose interested. RMA was accepted, and is being collected from my office tomorrow FOC. I'll be waiting for a replacement though but should have it by the end of the week. new graphics card arrives tomorrow woot! Time to install some games!
 

faster4_tec

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oh please post the customer service number!! I can never actually get hold of anyone, just keeps staying on hold and telling me that their openign hours are ?????? then hangs up:confused:
 
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