Well, with all that fancy and expensive gear you would hope the staff have had training to the same high standard. What's bothering me somewhat is that you were handed back the car with the steering clearly and demonstrably not correctly adjusted. I would argue that anyone who is specialising in wheel alignment knows that pretty much all electric power steering systems power centre the steering so the wheel will always be trying to adopt a centred position - yours you say is not centred? I'd have been extremely reluctant to hand a vehicle back to a customer like that.
Also, in your first post in this thread, you tell us that when you contacted the garage they told you the steering is "out" because of a bent strut:- " But it's true that the car still pulls slightly to the left, and that's probably due to a bent shock absorber strut, right? That impact against the front wheel also bent the strut, didn't it? This can, of course, be fixed with a new strut. " To bend a strut takes a great deal of force and I wouldn't have even tried to correct a toe setting on a vehicle with a bent strut rod. It may well be, due to the force required to cause damage of this sort, that structural damage may have been done to the suspension mounting points too. ( to say nothing of other suspension and steering components ) I think it likely this car would benefit from being checked properly on a chassis bench to ascertain for sure there's no dimensional changes to mounting points. I think you might find that, if an incident occurred and the vehicle had to be examined, you might find it would be declared unroadworthy which would invalidate your insurance - especially if it emerged you'd been told previously that the strut is bent and you know the steering is pulling to one side. I think you're on, what we would call, a "shoogly nail".
Of course I'd really like to be able to visually check the car over before making a recommendation of this sort as it's likely to be expensive and serious damage is often obvious long before you start checking for something being just a few fractions of an inch out. By the way, I'm trying to figure out where the mammaries, referred to in your last sentence, come into it?
. Seriously though, I'm sorry to hear of your problems and hope you get it all resolved without too much expense.
