Hi, went to the dealers this afternoon to inspect the new doby, turned out the rear footwell carpets looked stained lightish grey, rubbed my hand over and got an acidic spell, and a black residue on my figures, I've complained to the sales manager, and when he came out embarasingly for him he got the same residue on his fingers, they was another brand new doby parked next to it, the carpets in that one were fine.
They said it will go in the workshop for another clean on monday, what can it be ?
do you think someone has spilt something in the back at the factory ?
They expect me to pay on monday evening, my concern is that the carpets wont come clean properly, where do I stand ?
My 3 year doby didnt look like that inside when it was 3 years old after it had been valeted