I think it shows the "epic-ness" of the thread when I'm having to quote myself from page 2.
sorry Danny
I really need to read this thread through one day!
General Calling all start 'n' stop owners!
- Thread starter JimR123
- Start date
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General Calling all start 'n' stop owners!
sorry Danny
I really need to read this thread through one day!
D4nny8oy
Established member
keeforelli
Member
fiat customer service has opened a case on mine now to resolve- 3 times in the garage with the same thing and with fiat tech involved is more thn enough without going for further support.
they agree its unacceptable.
mmm as for the comments that there are s/s without this issue-
i haven't seen one of them on here!...so where are they?
the system does work well i agree- i even made those comments when i first joined.
but it doesnt work consistently...and it has been widely demonstrated on here that this cannot be and is not an isolated issue.
they agree its unacceptable.
mmm as for the comments that there are s/s without this issue-
i haven't seen one of them on here!...so where are they?
the system does work well i agree- i even made those comments when i first joined.
but it doesnt work consistently...and it has been widely demonstrated on here that this cannot be and is not an isolated issue.
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keeforelli
Member
I think it shows the "epic-ness" of the thread when I'm having to quote myself from page 2.
Right, this applies to all of you S/S owners, contact your Dealers and tell them you're still having problems. Book it in again, speak to the DET and show them how the fault occurs (if it only happens from cold, then arrange to drop it off the night before and return the next day in your courtesy car to demo the fault).
The DET should then open a case with Fiat Technical and if necessary a Field Engineer will be sent out to assist in tracing the issue. Don't expect the car back the next day- if it's an intermittant issue like it appears to be, it'll be wise for them to perform repeated tests over a number of days before being satisfied and returning the car to you.
JimR123- I'm glad you said "all" in that way as it shows that the issue isn't a fundamental flaw affecting every S/S as (as T has said regarding his customer's) there are cars out there without this issue. No offence, but the poll is slightly flawed as most visitors to the Forum are people with a fault/complaint. There are few threads in the Technical sections in which people go out of their way to praise their car and how well it works, even though those cars do exist.
the poll calls for all s/s owners- not those with a flaw-
only when you get in to it that you see the poll issue.- no one with a s/s on here has said they dont hve the issue.
and i joined the forum cos i was excited about having a 500!
JimR123- I'm glad you said "all" in that way as it shows that the issue isn't a fundamental flaw affecting every S/S as (as T has said regarding his customer's) there are cars out there without this issue. No offence, but the poll is slightly flawed as most visitors to the Forum are people with a fault/complaint. There are few threads in the Technical sections in which people go out of their way to praise their car and how well it works, even though those cars do exist.
Are there threads showing where start 'n' stop owners aren't having the problem? Can you please post a link to one here, as I'm sure we could all benefit from the reassurance...
I thought I made my thread stand-out-ish enough for all start 'n' stop owners to come in here and vote either way. In fact there's been 23 people who have voted who don't even have a start 'n' stop. Now I know it's just playing the odds, but that really does make it look like there are non that exist. I find it hard to believe that from all the people on here, the few existing start 'n' stop owners that have no issue have aren't on here, or have missed the thread, despite sitting on the front page for many weeks. You would have thought there would be at least one on here, asking how to use the start 'n' stop properly, based on some people's assumptions that start 'n' stop is so complicated that our issue could be user error.
But please prove me wrong if your start 'n' stop works, by voting!
Right, this applies to all of you S/S owners, contact your Dealers and tell them you're still having problems. Book it in again, speak to the DET and show them how the fault occurs (if it only happens from cold, then arrange to drop it off the night before and return the next day in your courtesy car to demo the fault).
The DET should then open a case with Fiat Technical and if necessary a Field Engineer will be sent out to assist in tracing the issue. Don't expect the car back the next day- if it's an intermittant issue like it appears to be, it'll be wise for them to perform repeated tests over a number of days before being satisfied and returning the car to you.
Good idea! The more that Fiat dealers are being hassled (and therefore Fiat themselves after the dealer can't fix it alone), the quicker this may get sorted.
We have told our dealer that the problem still exists. Their DET got involved, contacted fiat, and the current situation seems to be (from dealer and directly from Fiat customer services in writing) that they are aware of the issue, sympathetic of the rubbishness of the whole situation, but they are working on it in Italy, and please watch this space.
They had our car for a week to make absolutely no improvement before. This may have been partly because we only spoke to the front desk, and not the DET. But after speaking to the DET directly, it seemed that they were aware of the issue, and unable to do anything about it.
We have a few other niggling issues with our car, unrelated to s'n's, so will no doubt take the opportunity to ask "so what's happening then?", when we take it in for niggle investigation.
customer services are just that, they might say its unaceptable but are they technically aware of the operating system(s)?
Always speak to the DET (its his job!) or at least tech, no offence to reception staff by the way as i'm sure a DET couldn't invoice a job card but each person has a role in the garage as the DET's is to get your car sorted when things start going wrong etc. Its a pity Fiat dont emphasise this more.
Always speak to the DET (its his job!) or at least tech, no offence to reception staff by the way as i'm sure a DET couldn't invoice a job card but each person has a role in the garage as the DET's is to get your car sorted when things start going wrong etc. Its a pity Fiat dont emphasise this more.
Soraya
New member
I must say, I'm in agreement with D4nny8oy on the fact that this forum does not provide enough evidence to assume that all s/s cars have this problem. There are only 8 people who have voted that they have an s/s car, and they all have the fault - but there surely cannot be only 8 s/s cars out there! We have no way of knowing how s/s owners who have nothing to do with this forum are finding their cars.
I know this forum is very popular and a great way to get information, but we can't assume that every Fiat 500 driver out there is going to log onto it - if we did, then the poll would show that there are only 31 Fiat 500s in existence, because only 23 people voted that don't have a start/stop.
I know this forum is very popular and a great way to get information, but we can't assume that every Fiat 500 driver out there is going to log onto it - if we did, then the poll would show that there are only 31 Fiat 500s in existence, because only 23 people voted that don't have a start/stop.
keeforelli
Member
if you look at the probability of the forum at least in some part representing the demographics and owner profiles of fiat drivers in general, you would also expect that if the s/s issue was not widespread that there would be s/s owners on here that are free of the issue, and who would have posted by now.
what are the chances of only owners of faulty s/s joining the forum, especially if as hinted at, its not a widespread issue.
admittedly you may join a forum to find out info/complain, but this would not entirely explain why every s/s owner on this forum has problems with their s/s system- and no members who can say they dont.- if that was the case, this whole forum would be a 'fault with my 500' forum.
I believe the poll is highly indicative of a widespread issue.
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Obviously there is an issue. But we all know that people who have problems with their car are far far more likely to sign up to a forum and complain about it and there are going to be lots of other people who have no problems at all.
keeforelli
Member
i just want to find one of thse cars without the fault to give me hope!
really really really wish id have gone for the dark blue metallic sport i sat in before this s/s- then the only thread i would have been interested would have been the '500 in blue' one from a week or so ago!
i wouldnt have missed s/s, cos i would never have had it!
D4nny8oy
Established member
Look at it this way- if your S/S had never developed a fault, running perfectly from new with no rattles/squeaks/etc, and you didn't know this Forum existed- would you have gone out of your way to search the web for somewhere to announce "I bought a car and it runs fine"?
From looking at various posts and viewing forum member's details (from every section- 500, GP, Bravo, etc), I'd say less than 1% of 'our' customers are on here. Does it mean that 99% of our customer's come in just for servicing, with no warranty repairs? Sadly not.
I wouldn't call a Poll of 31 people accurate enough. Sorry.
keeforelli
Member
Look at it this way- if your S/S had never developed a fault, running perfectly from new with no rattles/squeaks/etc, and you didn't know this Forum existed- would you have gone out of your way to search the web for somewhere to announce "I bought a car and it runs fine"?
From looking at various posts and viewing forum member's details (from every section- 500, GP, Bravo, etc), I'd say less than 1% of 'our' customers are on here. Does it mean that 99% of our customer's come in just for servicing, with no warranty repairs? Sadly not.
I wouldn't call a Poll of 31 people accurate enough. Sorry.
Apology not necessary, no one has said the poll is accurate or scientific- and your theory isnt necessarily sound either- i joined the forum because i was excited about having a 500- when i joined my car had no faults.
i didnt know this forum existed- i searched for it...because i wanted to share my experiences with a car i had wanted for ages....in effect i searched it out because i wanted to say i loved my 500, and i to begin with yeah...i wanted to say ' i bought this car and it runs fine'- just like a whole lot of other 500 owners on here.
The fault appeared later- it soon became apparent that others had it too.
there is still no s/s on here without a fault at this time...
that does not mean there are no stop starts out there without a fault- however, in all probability you would think at least one would be on here fault free if that were the case.
Who knows?....no one can say conclusively.
it is an eye opener that the last poll voter picked up their car on a 59 plate just 2 weeks ago- suggesting that this issue is not resolved even now, and the cars are still going out to customers with faults.
im not sure why there is the suggestion on here that somehow we are over estimating the prevalence of this fault.
This model is not yet common, yet 8 owners on here have the fault, including one brand new one. certainly tells me something about this technology, if not that every single stop start ever produced has the same fault.
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Yes but 8 is far too small a sample size to be drawing any solid conclusions from. The technology is made by Bosch and Bosch make good stuff so I'm sure it'll get sorted in the end.
keeforelli
Member
i certainly hope so!
If Bosch didn't make good stuff I wouldn't have a fridge, dishwasher, washing machine, drill and a load of other stuff with their name on it in my house
I asked a mate about this today who works with the largest Fiat dealership chain in UK, no issues.
keeforelli
Member
keeforelli
Member
here here! and i still stand by my probabilty theory...you would think one person on a fiat forum would have one fully functioning stop start.
they dont....
