:yeahthat: its not a Rover lol!
What is it YOU hate about Fiat ?....
- Thread starter Dark_Crusader
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What is it YOU hate about Fiat ?....
thats what i say, but they say ' a puntos a punto'.i didn know any earlier punto hada gasket prob tbh lol
HAHA!!
just humour them & they will go away
okies
, and then show em up when i leave them in my dust .
No manufacturer would publicly admit it, but none of them care about resale value. All they are interested in is selling as many new cars as they possibly can. Once they are registered it isn't their problem who sells them on and for how much.
you're now being as bad as people who say fiats are problems.
unless that's the point?
Fair point in all what you say T but the real benchmark for customer satisfaction is the JD power survey and Fiat are always at the bottom. Those results are not disgruntled forum users but the Fiat buying public. Personally I believe Vauxhall to be the very worst dealer network in the country but they only ever annoyed me once. On the other hand almost every visit to a Fiat dealer (five Fiats) was an unpleasant experience, bordering on stressfull.
Yes I have a French car but I went into it knowing what to expect, so far they have kept me out of the dealerships for two years so I'm lucky I guess. I expect Fiat will remain very bottom of the list for some years to come and that's a shame.
I think the JD power survey is biased/unfair in many ways however being bottom is not good & it does show that something needs done...but what?
IMO it always seems to be the technician that needs to improve when things go wrong & this is such a false statement! Sending techs on more training/working longer hours is not going to drastically solve anything, the best technician is the team...the workshop that pulls together to overcome problems, get the cars out on time and operates as a unit. However this cannot happen when techs are given poor information (diagnostic jobs) too little time (poor booking in procedure) poor tooling & often not enough information, yet none of these are down to the tech him/her self.
Major gripes I see on forum are;
1) Promises made on car delivery time,
2) Returning phone calls.
3) Getting work done on car that sales say they will fix (get it in writing!) but dont.
4) Car not yet started to be worked on desite being left 4 hours earlier.
5) 3rd year warranty procedure
6) Parts not in stock/not arriving on time
(I disregard servicing costs/parts prices/labour costs as they are not different from anyone else)
There are the areas of a dealership that needs improvement, solve these issues & you might see a change in the survey ratings.
(Agree with vauxhall being worse but most large volume manufactures come low in surveys)
IMO it always seems to be the technician that needs to improve when things go wrong & this is such a false statement! Sending techs on more training/working longer hours is not going to drastically solve anything, the best technician is the team...the workshop that pulls together to overcome problems, get the cars out on time and operates as a unit. However this cannot happen when techs are given poor information (diagnostic jobs) too little time (poor booking in procedure) poor tooling & often not enough information, yet none of these are down to the tech him/her self.
Major gripes I see on forum are;
1) Promises made on car delivery time,
2) Returning phone calls.
3) Getting work done on car that sales say they will fix (get it in writing!) but dont.
4) Car not yet started to be worked on desite being left 4 hours earlier.
5) 3rd year warranty procedure
6) Parts not in stock/not arriving on time
(I disregard servicing costs/parts prices/labour costs as they are not different from anyone else)
There are the areas of a dealership that needs improvement, solve these issues & you might see a change in the survey ratings.
(Agree with vauxhall being worse but most large volume manufactures come low in surveys)
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OP
OP
T14086, it appears that this topic is something you are fairly passionate about the whole dearlership topic thing. You have been on here a lot longer than I, has no-one before ever sent the big-wigs at Fiat U.K. samples of FF'rs experiences of bad service, and said 1.look at these peoples experiences from some of your dealers, 2.what is your response and what do you intend to do about it ?, 3. how can you justify being bottom of the JD survey nearly every year? Maybe they won't do anything about it, I'd be interesting to see their response to it though
It might also look biased I know info coming from one source, and you say that the JD survey may be biased but it might add weight to the argument.
You never know SOMEONE up there might take notice, but then again...
Might be worth spinning the wheel? or more like a shot in the dark?
It might also look biased I know info coming from one source, and you say that the JD survey may be biased but it might add weight to the argument.
You never know SOMEONE up there might take notice, but then again...
Might be worth spinning the wheel? or more like a shot in the dark?
I hate most what they did to Lancia and Alfa (OK, so they saved Lancia from bancrupcy, but, Integrale excepted, pretty much destroyed the marque.)
Some dealers are actually pretty good.............
Some dealers are actually pretty good.............
Nobody wants to be bottom especially Fiat.
OP
OP
I agree with you that Fiat do'nt want be bottom I do'nt think anyone of a succsessful company does tbh.
There must be something within the organisation though which Fiat are missing, something in the ethos of the company which is not qute right? and has not been right for sometime. Obviously if I knew though then I could sort it out
.Other companies seem to work well within they're structures maybe Fiat's mindset is different? Alot of maybe's I know. Certain companies I know like the last one I worked for (not a dealer) they have a set of values which as a company they have stuck to for over 40 years now and are still fairly successful based on these values they are stable marks for their success?
Maybe not the same genre, but I hope you can see what I'm trying to get at T14086 ?
Tell me about it, I have to hold the bloody stalks in place. So much for self cancel.Very Few Things I Hate About Fiat. However, I Do Hate How Hard It Is To Indicate Whilst Going Round A Roundabout.
Not much really.
I do however hate the fact F-I-A-T makes a convenient acronym for "Fix It Again Tony"; the last refuge of every scoundrel who wants to deride them...
Couldn't be worse than Hyundais' version.
From the wikipedia
"Hope you understand nothing's driveable and inexpensive"
I hate it when people sat FIAT stands for Fix It Again Tomorrow!! :devil:
This is un-true, My car can go for upto three whole days without developing a fault!!:bang:
This is un-true, My car can go for upto three whole days without developing a fault!!:bang:
jayavijayanravi
New member
The big communication gap between Fiat and its dealers: My Fiat Linea has the following innovative features, which are not known to the sales executives and not explained in the owner's handbook:
- The fuel lid flap could be manually opened [in a rare case of drained battery] from inside the boot by pulling the loop of a thread hanging on the right side wall of the inner boot.
- The outside rear view mirrors could be back-folded towards the fender, i.e., 180 degress folding, to prevent damage due to impact.
- All the doors could be centrally locked manually from inside the car by pressing the door lever towards the door.
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OP
OP
Wow that is pretty embarrasing!
Thought no one read the manual anyway
