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Old 08-06-2015   #1
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Malware problem

Morning,

A colleague gave me a laptop to look at as they were having some issues with it. I've managed to fix everything, but I cannot get rid of two pieces of malware.
Avast blocks them, but can't clean.
They are: "alwaysisobar.com/4141/PragmaEngine_142669353233545.dll" and "bestdriver.net/4141Wallbuttress_142667337411345.dll"

I have tried malwarebytes anti-malware, Avast, Spybot, CCLeaaner, even Microsoft's Security Essentials.

Any ideas on how to get rid? Or is it a lost cause and a fresh install needed (it's Windows 7 btw).
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Old 08-06-2015   #2
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Re: Malware problem

Have a look at HiJack This
http://sourceforge.net/projects/hjt/

There's a very good guide on using it here:
http://www.bleepingcomputer.com/tuto...se-hijackthis/

WARNING:
It is possible to "fix" (delete) essential system files with HJT - read the guide carefully, and use the various database links to determine what's safe and what isn't. Each section will also recommend ways to remove the different types of malware
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Old 08-06-2015   #3
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Re: Malware problem

Cheers! Will take a look on my break.
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Old 08-06-2015   #4
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Re: Malware problem

Look into a "Bootable" Anti-virus Disk. That way you can boot outside the OS and the antivirus programs have more chance of getting rid of it permanently.

http://windows.microsoft.com/en-GB/w...fender-offline

http://www.eset.com/int/support/sysrescue/

^^ Those are the two I most frequently used. I've yet to find any kind of filth either one of those two haven't managed to get rid off.
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Old 08-06-2015   #5
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Re: Malware problem

Quote Originally Posted by ChrisUK View Post
Look into a "Bootable" Anti-virus Disk. That way you can boot outside the OS and the antivirus programs have more chance of getting rid of it permanently.

http://windows.microsoft.com/en-GB/w...fender-offline

http://www.eset.com/int/support/sysrescue/

^^ Those are the two I most frequently used. I've yet to find any kind of filth either one of those two haven't managed to get rid off.
Cheers!

I will try this first as it looks like the quicker option.
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