Technical Euro6 1.2 Throttle Response, Hill Start Issues & Watchdog report

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Technical Euro6 1.2 Throttle Response, Hill Start Issues & Watchdog report

Having learnt that my car arrived in the UK last week, I am still waiting to know when I can collect it from the dealership. Apparently, they are at the behest of Fiat agreeing and finalising paperwork. So frustrating. I've told them my fears of it all being a huge stalling tactic. I've reminded them just how cynical I am. And yes, whilst I have been lucky enough to get a different car out of them through sheer belligerence, doggedness and upset, Fiat seem to want to make every part of my journey with them difficult. I'd love to say that I'm excited now.....and I can't any more. If that makes me ungrateful then so be it. I'm just clinging onto the hope that when I do eventually drive this car away I'll be able to bond with it and start enjoy driving again.

Oh God :( I know it might've sounded like I was singing Fiats praises the other day, I really wasn't (as I've been there with them, or Alfa, but its essentially the same), I was just trying to look at some of the positives.

However they really do make it very hard to think positive I know. We're currently battling trying to hand back my Sisters' Alfa MiTo, 2 years into a 4 year PCP because it's had numerous faults, the dealer's failed to spot problems & not correctly fixed others, and Alfa CS have been useless, in short. The finance company, FCA (formerly FGA Capital) have been a lot better than Alfa CS, but even they like to phone, leave a message at 5:15pm, give us a general number to call back, where we sit in a queue for 20 mins only to be told the person has now left for the day. Why they can't give a direct line seen as they only want you to speak to the one person, I'll never know - this has been dragging on about a month just with the finance co, and we'd been dealing with Alfa CS for several weeks prior to that, it's mind numbing.

So I really do feel your pain. We've had a brand new 500 & MiTo and a 10 month old MiTo since 2012, but I can't see the family buying another new Fiat or Alfa again in a hurry. There's just no compelling reason to bother with them. They're not even cheap anymore :(
 
Oh God :( I know it might've sounded like I was singing Fiats praises the other day, I really wasn't (as I've been there with them, or Alfa, but its essentially the same), I was just trying to look at some of the positives.

I'm also concerned with all the negativity that's been permeating the 500 section of late, but the hard facts speak for themselves; the 500 has some still-unfixed inherent weaknesses that are certain to bite you if you keep one long enough (hatch wiring, door handles etc); there have been a spate of dualogic failures on cars 3-5yrs old, performance of post-2013 1.2 500's is still not completely resolved, and if you are unfortunate enough to get a new car with a serious defect, abysmal manufacturer support for the dealerships practically guarantees you a mind-numbingly frustrating experience trying to get a fair resolution.

The silver lining? Used Fiat's & Alfa's generally have a poor reputation so residuals are weak and there are some genuine bargains to be had in the secondhand market. For anyone able to maintain their own cars (particularly for those who can improvise solutions where no viable manufacturer alternative exists), buying a used Fiat/Alfa could get you lot of car for the money if you choose wisely.

Thus far, the 500's cutesy looks have allowed it to buck this trend (so secondhand 500's are generally abysmal value), but there are signs this is now changing; it may not be long before 5-6yr old 500's are making only Panda money and then they will be seriously worth considering. (A 5yr old 1.2 Panda, IMO a better car than the 500 and with fewer design weaknesses is now worth barely more than £2000).

One thing is certain; if the 500 ever loses its fashionability, used values will hit rock bottom; there will be a lot of cars out there looking for a new home.
 
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Yes it's unfortunate that the dealer network may well be one of the worst in the UK. Fortunately I've zero experience of fiat after sales and minimal with Alfa. The Alfa Giullitta I had only needed servicing and a rear suspension Bush in 60k miles. The dealer was a shared Alfa, Peugeot and mini site. Very average service. And I know two wrongs don't make a right but you don't have to look far for similarly shocking customer care with other brands. Only yesterday Honda (amongst others) made the headlines with the known airbag problem that has existed since 2008! Around 6 people killed, yes you read that right, and 100s injured. Some losing their sight.

Anyway our 2 500's are perfectly fine but I hope to God I don't need any assistance from the dealership. But then I've thought that with every new car I've had, for the record VW/Audi have been the worst in my experience but that was a few years ago with company cars. Every time I went there I knew I was in for a fight and the bills would make you cry.
 
We enter June. My replacement car (which, yes, I was very lucky to have fought for and got) was ordered early March.


It's at the dealership but Fiat won't release it. Guess who's starting the fight again this morning?


I will be calling them first thing to demand what the hold-ups are. It's all to do with paperwork apparently. I've cancelled a weekend away this coming weekend in order to make sure that I'm around to collect it, although I'm having serious doubts as to whether they will ever stop mucking me about.


I am never touching this brand again. And what Fiat don't give credit for is how damaging their attitude towards customers and their new cars is. They act like they don't care once they have your money. They certainly don't seem to be making this second saga any smoother for me than the first. Updates will follow. Needless to say the dealership - and the finance company - are in an impossible position and are suffering at the hands of Fiat too.
 
A new case number has been raised. Fiat are now getting me breathing down their necks for answers. It's completely unheard of and extremely unprofessional and unfortunate.


Let's hope this resolves quickly....I fear this is the next chapter in the game, though.
 
FIAT are a one model brand in the UK and the discounts I saw on offer last week( £3K) suggest the 500 cant now sell without heavy discounts this was a Saturday and the place was empty.


All cars are sold at a discount. I got more than that off a brand new factory order on mercedes B class a couple of weeks ago Mercedes are currently offering£7k and more off a C class coupe. So, are mercedes in trouble? I don't think so.


500C TA 105
 
All cars are sold at a discount. I got more than that off a brand new factory order on mercedes B class a couple of weeks ago Mercedes are currently offering£7k and more off a C class coupe. So, are mercedes in trouble? I don't think so.


500C TA 105
its usually a percentage of the price so the more expensive the car, 'the bigger the discount'
 
All cars are sold at a discount. I got more than that off a brand new factory order on mercedes B class a couple of weeks ago Mercedes are currently offering£7k and more off a C class coupe. So, are mercedes in trouble? I don't think so.


500C TA 105

I think the point being made there was that, aside from during scrappage, there have never really been discounts available on the 500 since launch (aside from maybe £500 here, a free option there). The finance on offer has also always been pretty ****e.

To see a published discount of that magnitude is pretty significant, IMHO and shows that FIAT can't shift them as easily as they have been able to for the past six years. It's rather a coincidence that these have popped up just recently I think. I'd wager that the negative publicity around this (watchdog etc.) is starting to bite. Honest John's car-by-car is becoming steadily more negative.

Bear in mind without the 500 FIAT are stuck selling effectively run out puntos, basic or 4x4 pandas and the odd commercial.

As an aside, what's the percentage discount on those Mercs- even on pretty spec'd up 500s that 3 grand is well over 20%.

I think what leaves a really bitter taste in my mouth about all of this is that the 500 isn't the sort of car that Mr Sales Rep gets through the company and when it all goes Pete Tong the fleet manager wades in, tells FIAT to swivel and no one gets too upset or loses a lot of money. It's a car that people get genuinely excited about and (generalising massively here) is generally bought by women who may not have the confidence and/or background knowledge to stand their ground and fight FIAT UK/dealers/finance companies for some sort of solution.

I bet this excitement over the 500 coupled with the very strong money FIAT were charging up until six months ago has left a lot of people very, very upset when their lovely new 500 turns out to be a heap of crap and FIAT's response is to tell them to effectively **** off.

Personally I don't think it's too far off before I wish FIAT fails as a UK brand- which is a shame. But the real shame here is those people that have paid an awful lot of money, really bought into the whole "500 experience" and ended up with an abysmal experience. Before this heap of ****e I probably would have advised people who wanted a basic no frills sort of car to buy a panda. No way in hell I would now.
 
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I think the point being made there was that, aside from during scrappage, there have never really been discounts available on the 500 since launch (aside from maybe £500 here, a free option there). The finance on offer has also always been pretty ****e.

To see a published discount of that magnitude is pretty significant, IMHO and shows that FIAT can't shift them as easily as they have been able to for the past six years. It's rather a coincidence that these have popped up just recently I think. I'd wager that the negative publicity around this (watchdog etc.) is starting to bite. Honest John's car-by-car is becoming steadily more negative.

Bear in mind without the 500 FIAT are stuck selling effectively run out puntos, basic or 4x4 pandas and the odd commercial.

As an aside, what's the percentage discount on those Mercs- even on pretty spec'd up 500s that 3 grand is well over 20%.

I think what leaves a really bitter taste in my mouth about all of this is that the 500 isn't the sort of car that Mr Sales Rep gets through the company and when it all goes Pete Tong the fleet manager wades in, tells FIAT to swivel and no one gets too upset or loses a lot of money. It's a car that people get genuinely excited about and (generalising massively here) is generally bought by women who may not have the confidence and/or background knowledge to stand their ground and fight FIAT UK/dealers/finance companies for some sort of solution.

I bet this excitement over the 500 coupled with the very strong money FIAT were charging up until six months ago has left a lot of people very, very upset when their lovely new 500 turns out to be a heap of crap and FIAT's response is to tell them to effectively **** off.

Personally I don't think it's too far off before I wish FIAT fails as a UK brand- which is a shame. But the real shame here is those people that have paid an awful lot of money, really bought into the whole "500 experience" and ended up with an abysmal experience. Before this heap of ****e I probably would have advised people who wanted a basic no frills sort of car to buy a panda. No way in hell I would now.
also dont forget most people who were in the market for the 500 have already bought them so demand is starting to wane. as you said, they are disapointed with the car so probably wont buy another one when their 3 year plans are up. also if you bought the 500 cash, there would be no incentive to switch to a car that has barely been upgraded since 2010, no matter how much you like the fiat.

i personally have no intention whatsoever in changing my car, might as well drive it to the ground, even though Fiat offered me 8k euros for my current fiat 500, to change to a new one and gave me 3k off list price for the new one, a really good deal if i had any respect for the car.
 
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also dont forget most people who were in the market for the 500 have already bought them so demand is starting to wane.

Would it be waning so much though without this issue? Remember that the 500 launched into a global recession and weathered that storm pretty well. The factory struggled to keep up for years.

It's an impossible hypothesis to test, but I still think this issue is hitting FIAT harder than some might think. I can't believe we'd have gone from minimal discounting to advertised 3k discounts in such a short while otherwise, though we may well have seen discounting starting to creep in more and more.
 
. (A 5yr old 1.2 Panda, IMO a better car than the 500 and with fewer design weaknesses is now worth barely more than £2000).

Bought at five grand under scrappage that's been cheap motoring for someone. Not quite as good as the runout Ka's, but you could do worse on a secondhand car with a spot of bad luck.
 
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Mind you I was almost tempted to get the new diesel Fiat 500. It would only cost me 6,000 Euros to change and get it brand new. I could walk into the dealership and sort it out cash (with the financial crisis in greece getting a car on finance is really hard), but i am saving up for the BMW = )
 
Ahmett, here's an example of the wonderful BMW attitude you can look forward to, lifted from a query in today's Honest John forum:
"I have just swapped my BMW 320d for a later (2014) model. When I queried with the dealer the lack of a service record booklet he said that BMW now store the service records on computer to prevent owners having their car serviced by a non-franchised dealer".
 
Ahmett, here's an example of the wonderful BMW attitude you can look forward to, lifted from a query in today's Honest John forum:
"I have just swapped my BMW 320d for a later (2014) model. When I queried with the dealer the lack of a service record booklet he said that BMW now store the service records on computer to prevent owners having their car serviced by a non-franchised dealer".
why not. to be honest you can just change the oil yourself very often and go only to the franchised dealer for the scheduled service, which in BMW's case is like every 30,000 km.

so you can still go to an indie for the oil = )

anyway once out of warranty its irrelevant really.
 
From a post in the Panda forum this is apparently all dealt with now and the whole issue is just people being a little bit silly and old fashioned.

It seems from around the start of or early 2014, the 1.2 in the Panda's and 500's altered and quite a few owners have complained about a flat spot when pulling away.

It got as far as a BBC Watchdog report and Fiat commenting there's no fault, it's the way it's being driven.

After several Fiat's with FIRE's including our March 14 Lounge 1.2, a couple of 500 loaners (pre and post 14) and there still being a couple of pre 14 Pandas in the family, the later ones do seem to pull away differently.

It's believed to be due to the electronic engine management system.
It now seems it's linked to the clutch pedal, so when lifting the clutch the PCM will increase fueling to prevent a stall, it also smooths out gear changes as it blips the rpm when the clutch is about half way down.

I gather the trouble is two fold.
First, owners don't expect it and some just don't want it to do this as many are returning customers complaining their old one didn't do it!

Second is the way it works, the fuel and air on lifting the clutch is being controlled by the PCM, so lifting the clutch with no throttle input will see the rpms rise enough to pull the car away with out stalling.

It's so good at doing this it's possible on the flat to really motor along, changing up before the rpms are released or just sit in it going no where with the clutch half down and the motor pulling 1300 rpm at idle!

Now trouble with it flat spotting on hills I'm certain is due to driver input of the throttle while the PCM is controlling the fuel and air at the point of pulling away, so the PCM is controlling fuel yet the throttle body's air control is still effected by the drivers right foot!

With the drivers foot down the throttle body is open/opening, yet the PCM is still trying to contol matters, as soon as it passes control back, it bogs down due to lots of air, not enough fuel.

I can make our 1.2 bog for a few seconds as described above, then jerk to redline with a bit of whiplash as everything suddenly catches up.

I also get a big of "run on" when changing down under braking (something else they don't teach, see below), as when the clutch pops up, it's adding a dab of fuel/rpm and tends to make the car lurch a little.

I can also drive around it, just lifting the clutch fully up with no throttle pedal, feel the car move off and then start applying the throttle makes the whole problem smooth away.

This isn't a new thing, nearly all new cars tend to drive this way, even a couple of older ones do it, particularly diesels, but I think most now are "fly by wire" and do not have a physical link to the thottle body's "butterfly" valve, and as such can't be operated until control is released.

Recently, I've been made to feel like a bit of an old dinosaur.
My lad has been having driving lessons (obviously these lessons were in the intructors new car) and we bought him a little run around for practice, a rather rotten C2 (his choice).
The instructors car pulls away like new cars do, but the C2 won't, so there's been lots of stalling, huffing and rows!

I chatted with the instructor, explaining what's happening and he laughed, they just don't have to teach all the setting the rpms, feeling the clutch bite, releasing the handbrake stuff anymore, virtually all car's do if for them these days!

I'm now left trying to teach a stroppy teenager a skill he thinks is a complete waste of time and thinks he shouldn't have to do anyway!

Seems legit.

This of course explains why lots of other manufacturers have these issues and why all EU6-afflicted cars behave in the same way.
 
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My neighbour loves our 2015 lounge twin air but would prefer the 1.2 engine. She has had a test drive in a newly built (April 2015) car and the dealer has assured her that the new cars do not in any way suffer from the problems highlighted by watchdog. She asked me to see if I could look into this on her behalf ( she is 76 years old but young with it).

Without going into all the existing posts on this subject can anyone confirm that the dealer is being honest? Anyone out there bought the 1.2 model lately? I have told her to hold off for a while until I can find out what the situation is.:worship::worship:


Pleased to report my neighbour picked up her new 500 1.2 lounge in bossa nova white at 10am this morning with me in tow. Dealer was happy to let me test it on a couple of (VERY) steep hills and pleased to report that the car drives nicely with no problems! Hopefully this points to the "watchdog" problems being finally laid to rest.....to be sure I took it out for an extended drive when we got back to her place and the engine appeared to pull exactly as the old 1.2 fitted in my Panda.
 
It's a car that people get genuinely excited about and (generalising massively here) is generally bought by women who may not have the confidence and/or background knowledge to stand their ground and fight FIAT UK/dealers/finance companies for some sort of solution.


I'm certainly an exception to your generalising here; I did stand my ground against Fiat and continue to do so to get them to release my second replacement new car that they conceded to give me after my 7 month battle.


I've never known a company put up such resistance and belligerence towards their customers. As I have said before, I will never be buying Fiat again. It's been a highly stressful, upsetting episode that currently doesn't appear to be letting up. It's almost as though they take pleasure in putting their customers through c***.
 
I'm certainly an exception to your generalising here; I did stand my ground against Fiat and continue to do so to get them to release my second replacement new car that they conceded to give me after my 7 month battle.


I've never known a company put up such resistance and belligerence towards their customers. As I have said before, I will never be buying Fiat again. It's been a highly stressful, upsetting episode that currently doesn't appear to be letting up. It's almost as though they take pleasure in putting their customers through c***.
lol i guess since you fought them so much they want revenge against you = )
 
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