Having learnt that my car arrived in the UK last week, I am still waiting to know when I can collect it from the dealership. Apparently, they are at the behest of Fiat agreeing and finalising paperwork. So frustrating. I've told them my fears of it all being a huge stalling tactic. I've reminded them just how cynical I am. And yes, whilst I have been lucky enough to get a different car out of them through sheer belligerence, doggedness and upset, Fiat seem to want to make every part of my journey with them difficult. I'd love to say that I'm excited now.....and I can't any more. If that makes me ungrateful then so be it. I'm just clinging onto the hope that when I do eventually drive this car away I'll be able to bond with it and start enjoy driving again.
Oh God I know it might've sounded like I was singing Fiats praises the other day, I really wasn't (as I've been there with them, or Alfa, but its essentially the same), I was just trying to look at some of the positives.
However they really do make it very hard to think positive I know. We're currently battling trying to hand back my Sisters' Alfa MiTo, 2 years into a 4 year PCP because it's had numerous faults, the dealer's failed to spot problems & not correctly fixed others, and Alfa CS have been useless, in short. The finance company, FCA (formerly FGA Capital) have been a lot better than Alfa CS, but even they like to phone, leave a message at 5:15pm, give us a general number to call back, where we sit in a queue for 20 mins only to be told the person has now left for the day. Why they can't give a direct line seen as they only want you to speak to the one person, I'll never know - this has been dragging on about a month just with the finance co, and we'd been dealing with Alfa CS for several weeks prior to that, it's mind numbing.
So I really do feel your pain. We've had a brand new 500 & MiTo and a 10 month old MiTo since 2012, but I can't see the family buying another new Fiat or Alfa again in a hurry. There's just no compelling reason to bother with them. They're not even cheap anymore