FinFerNan - if I can recommend ONE thing, I would make it your new mission to become the biggest pain in CS's backsides. I think, without sprouting the fur and the tail, I turned into something of a Jack Russell when I was doing battle with them and I think my daily calls harassing, chasing, arguing, at times crying, obviously made me such of a pain that Fiat in the end just got completely fed up with me.
Don't give up. Dig deep. Make it your first call of the day to ring your case manager for updates.
I hear what you're saying and do appreciate your point. My "trouble" is the Fiat only cost me £89 a month and I'm likely to only do 3000 miles a year in it.
The rest of the time, I'm hooning around in this:
TBH, I'm a bit miffed with Fiat (not the dealer, they've been great) and would like the car sorted. But I'm not going to make it a mission.