Customer Ref: bdol#######
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I received my bill today via email. This prompted me to contact you again regarding having my disconnection (May 2006) confirmed.
I’m still waiting for a phone call to confirm this. You said you would be ringing me back within 15 minutes. That was back in October.
I have had the chance to speak with nearly everyone in your customer services department. They seem very nice people, given a lot of responsibility yet very little power.
The people with the power seem to be your disconnections department – I have not had the chance to speak with anyone there yet. That is not through a lack of trying.
I have phoned several times and waited on the line until my phone battery went flat. That’s about 2 hours.
I have phoned through and after waiting tried to use your dial back service – and got cut off.
I have phoned through, been put through to your dial back service and received no call back
I have phoned through, been put through to your dial back service and received a call back with nobody on the other end for over half an hour. You then cut me off.
I love these games we play, where I chase you for confirmation of my disconnection, and you put me on hold. It keeps me entertained for hours.
Anyway, if you could get someone to ring me from the disconnections department that would be grand. I’ll even send you a goodbye card and a box of Roses.
I don’t apologise for the totally informal content of this email as I’ve actually been driven mad by Bulldog. As nutty as a fruitcake.
In fact since I already live in Hartlepool I’m going to go and buy some exploding trousers. I’ve put that last bit in for all you Blackadder fans.
You have all my contact details on file already.
Regards,
